Cancel Deepswap: Easy Method

What is Deepswap

Overview

Deepswap is an AI face‑swap and media editing service that offers swaps for photos, GIFs and videos using paid credit packs or premium subscriptions.

The service is offered via web and mobile apps and lists terms of service and platform‑specific rules on its site.

Core features

Premium plans include monthly credits, priority processing and access to pro AI models for higher quality results.

Purchases are processed through the website, Apple App Store or Google Play depending on how you subscribe.

How to cancel Deepswap

Determine where you subscribed

Find the original purchase method first: Apple App Store, Google Play, or directly on the Deepswap website.

Check your email receipt or payment history for the transaction origin and any transaction IDs.

Step-by-step cancellation

• App Store (iOS): Open the Apple App Store on your iPhone/iPad and cancel the subscription via Apple's subscription management per Apple’s policy.
• Google Play (Android): Open Google Play Store > Menu > Subscriptions and cancel the Deepswap subscription using Google Play’s cancellation flow.
• Web purchases: Sign in to Deepswap, go to your Account info page and turn off auto‑renew. If you do not see an auto‑renew toggle, that payment method may not support auto‑renewal.
• If you cannot cancel via the above, contact Deepswap support using their help form or support channel and include your account email and receipt details.

What happens when you cancel

Access and billing

After cancelling, your subscription typically remains active until the end of the current billing period.

Auto‑renewal stops at the next billing date and no further subscription charges should occur.

Data and account status

Your account, uploaded media and remaining unused credits (if any) may remain available per Deepswap policies.

Deepswap may retain account data; check their Terms of Service for specifics on data retention and deletion.

Will I get a refund?

General refund rules

Refunds for Deepswap Premium are limited and depend on purchase method, credit usage and timing.

Official rules say refunds are available only if no credits were used and a request is made within a limited window.

Time windows and exceptions

• Web purchases: Refunds may be granted if no benefits were used; check the Help Center and request promptly.
• Deepswap policy references a 14‑day window for Premium refunds when no credits were used.
• Google Play (app) purchases: Help Center guidance notes refund requests must be made within 48 hours via Google Play support.
• Another site page references a 7‑calendar‑day window for unused credits or premium; policies vary, so act quickly and preserve evidence.
• Credit packs or partially used subscriptions, official rewards, used credits, and sale items are generally non‑refundable.

Deepswap plans and pricing

Listed plans

Pricing notes

Deepswap lists prices in USD; App Store charges in NZD depend on Apple’s regional pricing and the USD - NZD exchange rate.

Exact NZD amounts on app stores may differ from the approximations above; always check the purchase screen before confirming.

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law, consumers are entitled to fair treatment and goods or services that meet reasonable expectations of quality and fitness for purpose.

Digital services must be delivered as described and cancellations or refunds should not be unduly difficult.

What to do if you have a dispute

• Check the Consumer Guarantees Act and your rights for faulty or mis‑described digital content.
• Contact Deepswap support first and keep records of all communications and receipts.
• If unresolved, contact Consumer Protection NZ for guidance and consider dispute routes like chargebacks or platform support (Apple/Google).

Customer experiences

Positive reports

Some users report Deepswap is easy to use, fast, supports multi‑face swaps and delivers HD results for many edits.

Positive reviewers often praise the simple workflow and speed of results.

Negative reports

Many users report poor or delayed customer support and difficulties getting responses to refund or cancellation requests.

Complaints include trouble cancelling recurring subscriptions, continued charges after cancellation attempts, unclear workflows and refusal of refunds once any credits are used.

Documentation checklist

What to collect before contacting support

• Account email and username used with Deepswap.
• Purchase receipt or transaction ID from your email or app store.
• Date and amount of charge, and which payment method or store was used.
• Evidence of any cancellation attempts (screenshots, confirmation messages, support form submissions).
• Status of credits (unused or partially used) and any IDs for subscription items.

How to present your case

• State clearly whether you used any credits or benefits; unused credits improve refund chances.
• Attach screenshots and receipts to support requests via email or the support form.
• Keep an ordered timeline of actions you took to cancel or request a refund.

Common mistakes

Mistaking the purchase channel

A common error is attempting to cancel on the Deepswap website when the subscription was purchased via the Apple App Store.

If you purchased through Apple or Google Play, you must cancel through that platform, not the Deepswap site.

Expecting refunds after using credits

Many users expect refunds after using even a small number of credits; Deepswap’s policy typically denies refunds once any credits or benefits are used.

Delays in requesting refunds or failing to save receipts are other frequent mistakes that weaken refund claims.

Comparative recap

Quick comparison

After cancelling

What to do next

• Save confirmation of cancellation, receipts and any replies from support.
• Monitor your bank or card statements for any further charges and document them.
• If charged incorrectly, contact your bank for a chargeback as a last resort and provide your documentation.

Helpful links

• Deepswap Terms of Service
• Deepswap Refund Policy
• Deepswap FAQs / Help Center
• Manage subscriptions on iPhone (Apple Support)
• Cancel subscriptions on Google Play
• Consumer Protection (New Zealand)

Address

Corporate address

ROOM 413, 4/F, LUCKY CENTRE, 165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG

Notes about contacting by post

Deepswap does not have a New Zealand postal cancellation address; use your account page, app store, or support form for cancellations.

When sending any postal correspondence to the corporate address, include full account details and copies of receipts to help match your request.