Cancellation Deepswap: Easy Method

What is Deepswap

Deepswap as a paid AI face-swap service

Deepswap is an AI software service focused on face swap videos and images. It runs as a subscription product on deepswap.ai, and the verified pricing page shows a recurring Premium plan at $19.99 (₱1,129) per month (deepswapface.ai).

For users in the Philippines, the main thing to understand is the business model: this is a monthly auto-renewing subscription, not a one-time purchase. The Terms state that billing renews automatically at the end of each cycle unless you cancel, and no minimum commitment period is specified (deepswap.ai).

What users are actually paying for

The verified Premium plan includes the pro model, priority processing, 20 credits per month, and a maximum video length of 10 minutes (deepswapface.ai). In plain terms, you are paying for faster processing and monthly credits, not just access to the website.

Refunds are strict. Deepswap says refunds are available only if no credits have been used since the latest payment and the request is made within 14 days of the transaction (deepswap.net). That matters because many users assume they can test the service and still get money back, but used credits usually block that.

Availability and what Philippine users should expect

Deepswap is accessible online in the Philippines, and official help also mentions cancellation through App Store for iOS and Google Play for Android (deepswap.net). Local pricing is not published directly in pesos, so the practical monthly cost for Filipino users is about $19.99 (₱1,129), based on the supplied conversion rate.

There is no verified local phone support, no verified live chat, and support hours are not specified. The only confirmed direct support channel is email at [email protected], which is one reason some users feel stuck when billing issues happen.

How to cancel Deepswap

Before you cancel, do these checks

A lot of frustration starts when users cancel too late or through the wrong billing channel. If you want to avoid another ₱1,129 charge, check your exact next billing date, take a screenshot of your current plan page, and save any project files or outputs you still need before starting.

Deepswap itself says you should try to cancel at least one week in advance to avoid disputes (deepswap.ai). Heads up: that is practical advice worth following, especially if your bank posts charges quickly or you subscribed through a mobile store.

• Open your account page and capture your active plan
• Note the payment date of your last charge
• Save receipts, invoice emails, and transaction IDs
• Download any content you may still need after Premium ends

Cancel through the website account page

If you subscribed directly on the web, the official route is through your Deepswap account. Log in, go to the Account Info page, then look at the Account Profile area for the Cancel option (deepswap.ai).

Here is the important detail: if the subscription toggle button is not displayed, Deepswap says your payment method does not support auto-renewal. In that case, you may not have a recurring subscription to stop, so check whether you bought a one-time item or a non-renewing payment product before assuming cancellation failed.

• Log in to your Deepswap account
• Open Account Info
• Go to Account Profile
• Tap or click Cancel
• Take a screenshot of the final confirmation screen
• Save any confirmation email you receive

If you need the official help page while doing this, use the Deepswap FAQs. The truth is, Deepswap’s cancellation path sounds simple on paper, but negative user feedback suggests you should keep proof at every step.

Cancel through App Store, Google Play, email, or registered mail

If you subscribed on iPhone or iPad, cancellation has to be done in App Store subscriptions. Open App Store, tap your account, open Subscriptions, choose DeepSwap, then cancel from there (deepswap.ai). If you subscribed on Android, open Google Play Store, open your account, tap Subscriptions, choose DeepSwap, then cancel (deepswap.ai).

Just a reminder: deleting the app is not the same as canceling the subscription. This is one of the most common mistakes with app-billed services, and it can lead to another monthly charge of $19.99 (₱1,129) even after the app is removed.

If your billing issue is more complicated, you can also email [email protected] and include screenshots, your account email, payment date, and the last 4 digits of the card if relevant. Phone support is not available, live chat is not available, and support hours are not specified, so email is the only confirmed direct support channel.

There is also a postal option if you want formal proof of your notice. Some users prefer registered mail, and digital registered-letter services such as Postclic can give timestamped proof of sending and opening without going to the post office.

What changes after you cancel

Your Premium access does not end immediately

According to the Terms data, you keep access to Premium features until the end of the current billing cycle after cancellation (deepswap.ai). So if you were charged on March 10 and cancel on March 18, access should normally continue until around April 10.

This is useful if you want to finish a project after turning off renewal. It also means cancellation stops the next charge, not the current paid period, unless a refund is approved separately.

If you do nothing, billing keeps renewing

Deepswap’s Terms say the subscription automatically renews under the same terms at the end of each billing cycle unless you choose to cancel (deepswap.ai). Since the published recurring plan is monthly, the renewal risk comes around every month, not once a year.

That is why cancelling at least seven days before renewal is the safer move. Many complaints about continued charges happen when users wait until the last minute or cancel in the wrong place.

What happens to your data and projects

No specific post-cancellation data retention rule was found beyond continued access until the end of the paid cycle (deepswap.ai). In practice, that means Deepswap does not clearly explain how long project data stays available after Premium ends.

If you have created videos or images you want to keep, export them before the billing period ends. Do not assume canceled accounts will retain unlimited cloud history, especially when the service has not published a detailed retention timeline.

Deepswap refund policy and the real chances of getting money back

What the official refund policy says

The official rule is strict: refunds for DeepSwap Premium are available only if no credits have been used since the latest payment and the request is made within 14 days of the transaction (deepswap.net). Refunds are also not provided for partially used credit packs or subscriptions, because Deepswap says resources are allocated immediately upon purchase.

Official Rewards, used credits, and discounted items are non-refundable (deepswap.net). In real-life terms, your refund chances drop sharply the moment you spend credits after the latest charge.

The 14-day rule for users in the Philippines

The supplied research says users have a 14-day right to cancel without giving a reason, provided no credits were used since the latest payment. That aligns with Deepswap’s own refund window and is the most relevant practical deadline for Philippine users in this case.

Philippine consumer protection is generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, through the DTI for consumer complaints. For Deepswap, the useful takeaway is simple: file your refund request fast, ideally the same day you decide to stop, and before using more credits.

How to request a refund step by step

Deepswap says you should log in to your account and submit a request through the Feedback Form if you have not used any order benefits and are still within 14 days (deepswap.net). If the issue is a billing error, the official email is [email protected].

• Log in to your account
• Open the Feedback Form or use the support path in the FAQs
• State the transaction date and amount
• Explain that no credits were used
• Attach screenshots of your account and receipt
• Ask for refund to the original payment method

Approved refunds are processed back to the original payment method (deepswap.net). No exact processing time is published, so monitor your card, GCash, Maya, or bank statement for at least two billing cycles.

Deepswap terms and subscription conditions you agreed to

The auto-renewal clause and commitment length

The Terms say: "At the end of each billing cycle, your subscription will automatically renew under the same terms unless you choose to cancel" (deepswap.ai). For users in the Philippines, that means your Deepswap Premium plan keeps rolling monthly until you switch it off.

No minimum commitment period is specified in the verified Terms data. That is good news if you only want one month, but it also means the service depends heavily on users noticing and stopping the next renewal in time.

Free trial, governing law, and disputes

No free trial terms were specified in the verified Terms data. The published paid reference point is the monthly Premium subscription at $19.99 (₱1,129), so you should assume a normal recurring paid plan unless the checkout page you saw said otherwise.

The Terms data says Philippine law governs the contract, and disputes are handled by contacting [email protected] (deepswap.ai). There is no specific arbitration or court process published in the supplied data, which makes your cancellation proof and billing screenshots even more important if something goes wrong.

Deepswap plans and pricing in the Philippines

The current verified subscription price

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.

Is the plan expensive for what you get

At $19.99 (₱1,129) per month, Deepswap sits in the premium range for casual users who only need occasional face-swap edits. If you are using fewer than 20 credits monthly, there is a real chance you are overpaying compared with free tools or one-time alternatives.

The plan includes priority processing and a 10-minute maximum video length, which matters more for creators making regular content. For one-off use, the monthly recurring model can feel expensive, especially when refunds are limited once credits are used.

Billing details that matter before the next renewal

The pricing data notes that billing occurs monthly and requires a valid payment method such as a credit card (deepswapface.ai). There is no verified annual plan in the provided data, so there is no confirmed annual discount to compare.

No cancellation fee and no early termination fee were found in the Terms. That means the financial risk is mainly the next renewal charge, not a penalty for leaving.

Your rights in the Philippines if Deepswap keeps charging you

Which rules matter for a Deepswap subscription

For Philippine users, the main consumer protection framework is the Consumer Act of the Philippines, Republic Act No. 7394, enforced by the Department of Trade and Industry for consumer complaints. The supplied jurisdiction block also notes that online purchases often follow a 7 to 14-day return window as a best-practice standard, even though there is no universal statutory cooling-off rule for all online subscriptions.

That fits Deepswap’s own 14-day refund window if no credits were used. So if you paid $19.99 (₱1,129), did not use credits, and requested a refund inside 14 days, you have a stronger practical argument than someone asking after using benefits.

How to escalate a complaint in the Philippines

If Deepswap keeps charging you after cancellation or ignores a valid refund request, start with a written complaint to [email protected] and attach your screenshots. Include the date you canceled, the date of the charge, the amount, and the payment channel used.

If that fails, you can escalate to the DTI for a consumer complaint under RA 7394. For unauthorized or continued charges on a card or e-wallet, you can also ask your bank, GCash, Maya, or card issuer for a chargeback, and BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction.

Useful authority contacts and the Deepswap mismatch to watch

The practical mismatch is this: Deepswap’s Terms say Philippine law applies, but support is limited to email and a web form, with no phone and no live chat. That can slow down resolution when your billing date is close.

• DTI consumer help: use the official DTI consumer complaint channels
• BSP: use your bank dispute process for card issues
• GCash or Maya: open a billing dispute inside the app if that was your payment method
• Evidence to keep: cancellation screenshot, email trail, bank statement, receipt

What customers say about cancellations and billing

Overall verdict from available reviews

The overall sentiment in the supplied review set is very negative: 0 positive and 5 negative reviews out of 5 unique reviews. Based on that sample, cancellation appears difficult in practice, mainly because users report failed cancellation attempts, continued charges, and weak customer support.

To be fair, Deepswap does publish clear official cancellation routes through the web account, App Store, and Google Play (deepswap.net). Still, the user feedback trend suggests that proof of cancellation matters a lot more here than with smoother subscription services.

Recurring complaint themes

Sources summary and direct user quotes

• "Canceling the monthly subscription is virtually impossible. Despite multiple attempts to cancel through their platform, I received no response and continued to be charged." (TrustPilot)
• "They take your card info and go out of their way to make it impossible to cancel subscriptions. They also don't let you delete your account." (TrustPilot)
• "Paid for the Upgrade, but its not been applied to my account, no replies to emails. Its a SCAM." (TrustPilot)
• "I used to buy credits regularly, but I’ve stopped because I am charged for bad results, and no improvement." (TrustPilot)
• "They are scammers, pure and simple. Incredibly expensive prices for a below average product. There are so many better options, I genuinely don’t know how they’ve stayed in business." (TrustPilot)

The documents you should save before and after canceling

Before cancellation

Take screenshots of your Account Info page, current plan name, and the visible billing date before pressing Cancel. If your monthly charge is $19.99 (₱1,129), capture that amount too so you can match it later against your bank or e-wallet statement.

Also save your created content before the paid period ends because no specific long-term data retention rule is published. If you plan to ask for a refund, stop using credits immediately.

For refund claims and after cancellation

The most useful documents are your transaction receipt, the exact payment date, the amount charged, and proof that no credits were used after the latest payment. If the refund request is for a billing error, add screenshots of the error message or duplicate charge.

• Screenshot of cancellation confirmation
• Confirmation email, if received
• Receipt or invoice
• Bank, GCash, or Maya statement
• Support emails sent to [email protected]

Store everything in one folder with the date in the filename. That saves time if you need to escalate to DTI or your bank within the 60-day card dispute window.

The most common Deepswap cancellation mistakes

Using the wrong cancellation channel

If you subscribed through App Store or Google Play, canceling only on the website may not stop the store billing. This is a classic app subscription problem, and it is one reason some users think a company ignored their cancellation when the real issue was the billing channel.

The fix is simple: cancel where you originally subscribed. Web purchase means account page, iPhone means App Store subscriptions, Android means Google Play subscriptions.

Waiting until the billing date

Deepswap says you should cancel at least one week in advance to avoid disputes (deepswap.ai). If you wait until the renewal day itself, your card may already be in the charge cycle, and reversing that becomes harder.

A real-life example is a user who cancels on Friday night, then sees the renewal posted by Monday. The safer move is to cancel 7 days early and keep proof.

Expecting a refund after using credits

Many users assume that a partial month should mean a partial refund. Deepswap’s published policy does not work that way: once credits have been used after the latest payment, a refund is generally off the table (deepswap.net).

If you are unsure about continuing, stop using credits as soon as the new billing cycle starts. That preserves your best chance inside the 14-day refund window.

Not saving confirmation proof

The negative review trend shows why screenshots matter. If support is slow or you face a continued charge, a screenshot of the Cancel page, the date, and any confirmation email can make the difference in a bank dispute.

Do not rely on memory or browser history. Save the image, the email, and a PDF printout of the confirmation page the same day.

A side-by-side recap of all cancellation methods

Comparison table

What this table really means for you

The fastest route is usually the same channel where you subscribed, and the web account method is the most direct for users who paid Deepswap itself. Registered mail is slower but gives stronger evidence if you are already in a dispute over repeated charges.

No cancellation fee or early termination fee was found, so the decision mostly comes down to speed versus proof. If your renewal is near, act immediately through the original billing channel and save evidence.

What to do right after canceling

Immediate checks and statement monitoring

Right after canceling, verify whether the subscription page now shows that renewal is off. Take a screenshot, save any email confirmation, and place a calendar reminder for 3 days before your former billing date so you remember to check your statement.

Monitor your card, GCash, Maya, or bank account for at least one to two billing cycles. If an unauthorized or continued charge appears, ask for a chargeback from your bank or e-wallet provider, and remember that card disputes in the Philippines typically have a 60-day window from the statement date.

Alternatives and useful links

If you are leaving because of price or support issues, there are cheaper or free alternatives. Faceswap is free and open-source for Windows, macOS, and Linux. Facehub and Reflect are free options for lighter use, while DeepBrain is a subscription alternative for AI video creation rather than simple face swaps.

• Deepswap Terms of Service
• Deepswap Pricing
• Deepswap FAQs
• Department of Trade and Industry

The Deepswap postal address and when it matters

Physical address for formal written notices

If you want to send a formal cancellation notice or billing complaint by post, use this address:

• Deepswap.ai, LEVEL, 54 Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong 999077

This is not the fastest method for stopping an upcoming renewal, but it can be useful when you want a paper trail alongside email evidence and screenshots.

Best use of the address in a real dispute

For most users in the Philippines, the practical order is web or app cancellation first, email second, and postal notice only if there is an unresolved dispute. If you do send a letter, include your account email, payment date, amount charged, and a clear sentence stating that you are canceling renewal and disputing any future unauthorized charge.

The key is consistency across all channels. Use the same dates, same account details, and same evidence set so your bank, DTI, or Deepswap support can follow the timeline easily.