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Cancel DOODLE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Doodle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Doodle: Easy Method
What is Doodle
Service overview
Doodle is an online scheduling and booking service that helps individuals and teams organise meetings, polls and appointments. It offers free and paid plans with features like booking pages, calendar sync and admin tools.
Who uses it
Users include individuals arranging meetings, small teams scheduling events and organisations using Pro, Team or Enterprise plans. DoodleLearning (Discovery Education) also offers family/parent dashboards for child-focused learning subscriptions.
How to cancel Doodle
Cancel subscriptions taken out directly via Doodle
- Sign in to the Parent or Families Dashboard (or your Doodle account).
- Go to My Account → Subscriptions.
- Select the subscription and click "Cancel subscription" or "Cancel free trial".
- Cancellation will take effect at the end of the current payment period.
- Alternatively you can contact DoodleLearning support by email, post or the online form for cancellation requests.
Cancel subscriptions bought through app stores
- If you purchased via Apple App Store, Google Play or Amazon, you must cancel directly in that platform’s account settings.
- Doodle cannot cancel app-store subscriptions on your behalf; contact the store if you need a refund or cancellation help.
- For guidance see Doodle’s cancellation policy: DoodleLearning cancellation policy.
What happens when you cancel
Access and renewal
When you cancel a paid subscription taken out directly via Doodle, access remains until the end of the current paid period. The subscription will not renew after that period.
Data and account
Cancelling stops future billing but does not automatically delete your account or saved polls/booking pages. You should export or save any data you need before deleting an account.
Will I get a refund?
14-day cooling-off period
Doodle offers a 14-day cooling-off period from the first payment (excluding free trials). If you cancel within that period you can request a full refund via Doodle’s chat support.
Other refund rules and exceptions
- Annual subscriptions: full refund if cancelled within 14 days of payment; refund processed without undue delay (within 14 days) using the original payment method.
- Monthly subscriptions: outside the initial 14-day cooling-off period, cancellation takes effect at the end of the billing cycle and refunds for unused time are generally not provided.
- Doodle Professional: annual subscribers may request a full refund up to 14 days after purchase; monthly subscribers may be eligible for a prorated refund in line with platform or local law.
- Doodle’s general Terms & Conditions state no refunds for remaining subscription periods upon termination - check your plan terms before cancelling.
Doodle plans and pricing
Plans summary
The table below summarises typical Doodle plans and approximate NZD pricing based on Doodle's USD rest-of-world rates (late 2025).
Notes on pricing
Exact NZD amounts may vary with exchange rates and app-store rounding. No official NZ-specific pricing was published by Doodle at the time of the source data.
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Free | NZ$0.00 | Monthly (free forever) | Unlimited group polls, Sign-up Sheets, one booking page; ad-supported |
| Pro (monthly) | approx. NZ$15.00/month | Monthly | Ad-free, calendar sync, custom branding, unlimited booking pages, 1:1 scheduling, integrations |
| Pro (annual equivalent) | approx. NZ$7/month (billed at US$83.40/year) | Annual | Same as monthly but lower effective rate |
| Team (monthly) | approx. NZ$20.00/user/month | Monthly | Ad-free, admin console, roles & permissions, co-host events, book on behalf, activity reports |
| Team (annual equivalent) | approx. NZ$9/user/month (billed at US$8.95/user/month annual) | Annual | Same as monthly but lower effective rate |
| Enterprise | Contact sales (custom pricing) | Custom | Unlimited scale, SLA, priority support, SSO, onboarding |
Your consumer rights in New Zealand
Cooling-off and refunds under NZ rules
In New Zealand consumers generally have protections for distance contracts and the right to cancel within a cooling-off period. Doodle’s 14-day cooling-off policy aligns with this expectation for first payments.
After the cooling-off period and platform purchases
- After 14 days Doodle typically allows cancellation for the next billing cycle but does not provide refunds for unused time - this matches Doodle’s stated Terms & Conditions.
- If you purchased via Apple or Google, you should contact the platform directly for cancellation or refund queries; platform policies and NZ consumer protections may apply.
Customer experiences
Positive feedback
Some users report excellent customer service and straightforward refunds when mistakes occur. For example, a Trustpilot reviewer praised timely and no-hassle support for a mistaken subscription.
Positive experiences often mention helpful support staff and quick resolution when contacting Doodle directly.
Negative feedback
Other reviews describe confusing cancellation flows and difficulty obtaining refunds, calling the process frustrating or unclear.
Common complaints include excessive adverts on free plans, limited mobile usability, perceived high pricing and slow or unresponsive support in some cases. See user reviews: Trustpilot and Capterra NZ.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Subscription ID, order number or receipt from the original purchase.
- Date of first payment (important for the 14-day cooling-off period).
- Evidence of purchase if bought via app store (store receipt).
Where to send cancellation requests
- Use the Parent/Families Dashboard cancellation flow (My Account → Subscriptions) for direct Doodle subscriptions.
- For postal cancellations from New Zealand, send to: The DoodleLearning Cancellation Team, Discovery Education, 9 Palace Yard Mews, Bath BA1 2NH, United Kingdom.
- You can also contact DoodleLearning support via the online help pages and chat: DoodleLearning cancellation policy.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel a subscription inside the Doodle dashboard when the purchase was made through Apple or Google. App-store purchases must be cancelled in the respective store account.
Example: cancelling via Doodle will not stop Apple billing; you must cancel in iOS Settings → Apple ID → Subscriptions.
Timing and refund expectations
Users sometimes expect an immediate pro rata refund after cancelling mid-term. Doodle generally allows access until the period ends and does not refund unused time outside the 14-day cooling-off window.
Example: cancelling a monthly plan after one week usually means service continues until the month ends and no refund is issued.
Comparative recap
At a glance
| Topic | Direct Doodle purchase | App-store purchase (Apple/Google/Amazon) |
|---|---|---|
| How to cancel | Parent/Families Dashboard → My Account → Subscriptions, or contact Doodle support | Cancel via the platform’s account settings (Apple ID / Google Play / Amazon) |
| Refund within 14 days | Yes - full refund if requested promptly via chat/support | Platform-dependent - contact Apple/Google/Amazon |
| Refund after 14 days | Generally no (access continues until period end); exceptions per plan terms | Platform policies apply |
| Cancellation effective | End of current payment period | Depends on platform rules |
Notes
Always check the exact terms shown at purchase and keep receipts. For Doodle Professional and Enterprise plans, consult specific help articles and sales contacts for refund or cancellation nuances.
After cancelling
What to check next
- Confirm cancellation email or dashboard status showing the subscription will not renew.
- Save or export any data you want to keep (poll results, booking pages, calendars).
- Monitor your bank or card statement for any refund due within the stated timeframes.
Help & links
Useful links: DoodleLearning cancellation policy: https://help.doodlelearning.com/en/articles/8311533-cancellation-policy.
General Doodle help on Professional subscriptions: Doodle Professional cancellation.
Address
Postal address for cancellations from New Zealand
The DoodleLearning Cancellation Team
Discovery Education, 9 Palace Yard Mews, Bath BA1 2NH, United Kingdom
Other contact routes
You can also use DoodleLearning’s online help, chat or email support for cancellation and refund requests: DoodleLearning cancellation policy.