Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Empower service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Empower: Easy Method
What is Empower
Overview
Empower is a personal finance app that offers budgeting, savings features and a subscription plan for premium access. The service has offered a 14-day free trial for first-time users and a paid subscription thereafter.
Service scope
Empower’s Terms of Service state the app and services are intended for use only by United States residents. This limits the stated service area and may affect how Empower deals with accounts outside the US.
How to cancel Empower
Cancel inside the mobile app
- Open the Empower app on your device.
- Tap the "More" section (bottom right).
- Choose "Billing" and select "Cancel subscription."
- Keep a screenshot or confirmation for your records.
Other cancellation options and contact
- If you cannot cancel in-app, contact Empower support via the in-app help or their support site: support.empower.me.
- For New Zealand contact attempts, you can use the Christchurch address (see Address section) or any published contact channels; keep written records of any messages sent.
What happens when you cancel
Access and renewal
Cancellation via the app should stop future subscription renewals. Keep confirmation that cancellation was accepted.
Verify your next billing date to confirm charges stop; monitor your bank or card statements for any further debits.
Balances and data
Any remaining balances (for example on an Empower Card or AutoSave) will be transferred to your linked external bank account after pending transactions settle.
Cancellation may not delete your account or data automatically; check app settings or contact support if you need account removal.
Will I get a refund?
Policy from Empower
Empower’s Terms of Service do not provide for general refunds for subscriptions and do not mention a 14-day cooling-off or automatic refund right.
There is no published standard refund policy in the Terms for routine subscription charges.
Exceptions and practical options
- Some user reports indicate cancellations do not always stop charges or recover funds; keep records if this happens.
- Under New Zealand consumer law you may have remedies if the service was not provided as described or fit for purpose; see the consumer rights section for how to proceed.
Empower plans and pricing
Plan summary
Below is the published plan and pricing information available.
Pricing notes
No New Zealand dollar prices were found; charges are shown in US dollars and will be converted to NZD by your payment provider or app store.
| Plan | Price | Billing period | Key features |
|---|---|---|---|
| Standard Subscription | US$8.00/month | Monthly | Full app access after 14-day free trial for first-time users |
Your consumer rights in New Zealand
Basic rights
Under New Zealand consumer law, consumers can seek refunds or other remedies when services are not fit for purpose or not delivered as described.
These rights apply regardless of a supplier’s published Terms, although enforceability may depend on jurisdiction and service location.
Where to get help
- Ministry of Business, Innovation and Employment (Consumer Protection): consumerprotection.govt.nz.
- Citizens Advice Bureau for free guidance and next steps in New Zealand.
Customer experiences
Positive feedback
Some users report the app worked well for a time and described it as "good" or acceptable before certain updates made tracking more difficult.
Positive reviews are relatively few compared with critical reports.
Negative feedback
Many reviews cite unwanted or recurring subscription fees, unexpected charges, and difficulties cancelling or stopping charges.
Other common complaints include login problems, app glitches, and poor or slow customer support responses. See user reviews: nz.trustpilot.com.
Documentation checklist
Essential items to gather
- Account email and username used with Empower.
- Screenshots of subscription status, billing screen, and cancellation confirmation.
- Dates and amounts of any disputed charges and transaction IDs where available.
Support and dispute materials
- Copies of messages sent to Empower support and any replies received.
- Bank or card statements showing the charges you wish to dispute.
- Contact details for your bank or card issuer if you will seek a chargeback or reversal.
Common mistakes
Assuming cancellation is instant
Some users assume pressing “Cancel subscription” immediately stops all charges. In practice, a cancellation confirmation should be saved and future statements monitored.
Pending transactions may still settle after cancellation and affect remaining balances.
Not keeping proof
Failing to keep screenshots, emails or dates of cancellation requests makes it harder to dispute ongoing charges.
Also check whether billing was handled through an app store or directly by Empower and keep relevant receipts.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and service scope to help you decide next steps.
Read before you act
Use this recap when contacting support or your bank to make your case clear and concise.
| Topic | Empower (verified) | Implication for NZ users |
|---|---|---|
| Cancellation method | In-app: More → Billing → Cancel subscription | Follow the in-app steps and keep confirmation; consider contacting support if unsuccessful |
| Refund policy | No general refunds in Terms; no 14-day cooling-off stated | Refunds are not guaranteed; pursue NZ consumer remedies if service was deficient |
| Pricing | US$8.00/month (Standard) | Charged in USD; your provider will convert to NZD |
| Service area | Intended for United States residents only (per Terms) | Terms may limit enforceability for NZ users, but NZ consumer laws still offer protections |
| Customer experience | Mixed, many complaints about billing and support | Document issues and consider external dispute routes if needed |
After cancelling
Immediate next steps
- Save any confirmation or screenshots showing cancellation was completed.
- Monitor bank and card statements for at least one billing cycle to confirm no new charges.
If charges continue
- Contact Empower support via support.empower.me and provide your documentation.
- If unresolved, contact your bank or card issuer to dispute or reverse unauthorised charges and seek guidance from New Zealand consumer authorities: consumerprotection.govt.nz.
Address
Primary contact address (New Zealand)
Flat 4, 5 Pitt Place, Christchurch 8014, New Zealand
Notes on other contact points
Pipeline information indicates a Wellington PO Box associated with the initiative behind Empower may also be relevant for NZ correspondence; use that only if published publicly or provided by Empower support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.