Cancel Envato: Simple Process

What is Envato

Overview

Envato is a digital marketplace and subscription service that sells and licences creative assets, themes, plugins, stock media and related services to individuals and businesses worldwide.

Main services

Key offerings include Envato Market (one‑off purchases such as ThemeForest and CodeCanyon) and Envato Elements (an all‑you‑can‑download subscription). Envato also operates enterprise agreements and mobile app distribution through app stores.

How to cancel Envato

Cancel an Envato Elements subscription (web)

• Sign in to your Envato account and go to your account settings.
• Open "Manage subscription" and select the option to cancel.
• Follow the on‑screen prompts to confirm cancellation.
• See Cancel Your Subscription for details.

Enterprise and written notices

• Enterprise subscriptions require at least 30 days' written notice to cancel.
• Cancellation takes effect at the end of the current billing period; no refunds for fees already paid unless required by law.
• Refer to the Envato Enterprise Terms.

App Store / Google Play subscriptions

• Envato’s Help Center does not provide explicit guidance for app‑store cancellations.
• Manage and cancel subscriptions via Apple App Store or Google Play subscription settings.

Notes about account deletion and reactivation

• Cancelling a subscription does not delete your Envato account.
• You retain access until the end of the billing period and can reactivate later. See Envato Elements User Terms.

What happens when you cancel

Access after cancellation

When you cancel an Envato Elements subscription, you keep access to downloads and licensed use until the end of the current billing period.

No prorated access or early termination is provided - access normally remains until the paid period ends.

Account and data

Cancelling a subscription does not remove your Envato account or purchase history by default.

You may be able to reactivate the subscription later and your account details typically remain accessible.

Billing and renewals

Auto‑renewal stops at cancellation for standard subscriptions, effective at the end of the paid period.

For enterprise agreements, cancellation timing follows the written‑notice requirement and the billing cycle.

Will I get a refund?

Envato Elements refund policy

Envato Elements generally does not provide refunds for change of mind or dissatisfaction once access has begun.

Refunds are only provided in exceptional cases or when required by applicable law. See Elements refund guidance.

Envato Market (ThemeForest, CodeCanyon) refunds

• Refund eligibility depends on author and platform rules and varies by item type.
• Supported items older than 180 days (and some unsupported cases after 30 days) are generally not refundable.
• Start by contacting the author; if refused or no response in 5 days you can raise a dispute with Envato. See refunds for Market items and how refunds work.

Exceptions and legal rights

• Legal consumer rights may override Envato’s policy in some jurisdictions.
• For personal purchases in some regions, EU‑style rights can allow cancellation within 14 days; check local law for New Zealand applicability.
• Refunds, if granted, are issued to the original payment method unless otherwise required.

Envato plans and pricing

Individual plans (NZD examples)

The table below shows typical individual Envato Elements prices in New Zealand dollars where available.

Notes on availability

Pricing can vary by region and over time. Team, Student and Enterprise plans may not have clear NZD listings.

Your consumer rights in New Zealand

Cooling‑off and digital content

New Zealand consumer law includes protections for some distance sales and may include cooling‑off rights in limited cases.

However, digital content is often exempt once access or download begins, which can limit automatic cooling‑off for subscriptions or downloads.

When law overrides terms

• If New Zealand consumer protections provide stronger rights than Envato’s terms, those rights can override Envato’s policies.
• Specific outcomes depend on the purchase type - subscription vs one‑off - and whether access or download has already started.

What you can do in New Zealand

• Refer to New Zealand consumer protection guidance or contact Consumer Protection NZ for disputes.
• If you believe your statutory rights are breached, mention the applicable NZ law when contacting Envato or your payment provider.

Customer experiences

Positive feedback

• Some customers praise fast, professional customer support and successful resolution of billing issues.
• A few users reported receiving a full billing‑cycle refund when the subscription period was unused.

Negative feedback

• Common complaints include difficulty obtaining refunds, problems with broken or outdated assets, and confusing refund rules.
• Some users report poor or automated customer service and being referred to authors rather than getting platform resolution.

Balanced takeaway

Experiences vary by case: author responsiveness, item type and timing all affect outcomes.

For the best chance of a positive result, document the issue clearly and follow the author → Envato escalation path if needed.

Documentation checklist

Essential items to gather

• Account email and username used for the purchase or subscription.
• Order number or invoice reference from Envato or your payment provider.
• Date of purchase, item name, and download or activation timestamps (if applicable).

Evidence for refunds or disputes

• Detailed description of the problem (screenshots, error messages, compatibility notes).
• Copies of correspondence with the author or Envato support.
• Payment receipts or bank statements showing the charge.

Common mistakes

Assuming immediate refunds are automatic

Many users assume a cancellation or complaint automatically yields a refund - Envato’s policies restrict refunds, especially after download or access.

Always check the specific refund policy for the product type before relying on a refund.

Contacting the wrong party first

For Market purchases you must contact the author first; skipping this step can delay resolution or escalation.

For Elements subscription billing issues you can contact Envato support directly, but document attempts to reach the author when applicable.

Missing documentation

Not saving order numbers, timestamps or evidence of defects weakens refund/dispute chances.

Collect supporting files and messages before you escalate to Envato or your payment provider.

Comparative recap

Quick comparison overview

The table below summarises cancellation notice, refund likelihood, and access after cancellation for common Envato products.

How to read the table

Use the table to decide your next step (author contact, Envato support, app store, or legal route).

After cancelling

Useful links

• Cancel Your Subscription (Envato Elements)
• Envato Elements User Terms
• Envato Enterprise Terms
• Refunds for ThemeForest and CodeCanyon
• How refunds work (Envato Market)

Next steps if you have issues

• Gather the documentation checklist items before contacting support.
• Contact the author first for Market items; escalate to Envato if unresolved.
• If you believe NZ consumer law applies, state this in communications and seek local consumer advice.

Address

Postal contact (Australia address used for NZ notices)

PO Box 16122, Collins Street West, Victoria 8007, Australia

Notes on legal notices

Envato does not appear to maintain a separate New Zealand postal address; Australia‑based addresses are used for legal correspondence.