Cancel Eventbrite: Easy Method

What is Eventbrite

Overview

Eventbrite is an online ticketing and event management platform used by organisers to sell tickets, manage registrations, and communicate with attendees.

The platform is widely used worldwide and supports events of many sizes, from free community meetups to paid ticketed conferences.

How people use it

Organisers create event pages, set ticket types and prices, and distribute tickets digitally to buyers.

Attendees receive tickets by email and manage bookings through the Eventbrite web interface or linked mobile apps.

How to cancel Eventbrite

If the organiser cancels the event

• Organiser decides to cancel - Eventbrite usually issues ticket cancellations and refunds automatically for affected tickets.
• You should receive two emails: one from the organiser (if they send it), then a notification from Eventbrite confirming cancellation and refund details.
• Refunds from organiser-initiated cancellations typically appear in your bank account within about 3 - 7 days, depending on your bank and payment method.

If you want to cancel your ticket or request a refund

• Check the event page or your Eventbrite account to see if the organiser allows self-service refunds; some events permit self-service refunds up to 24 hours before the event.
• If allowed, request the refund through your Eventbrite account (web). If not allowed, contact the organiser directly via the event page.
• If the organiser does not respond, you can escalate to your card provider (chargeback) or use New Zealand dispute routes (see consumer rights).

Mobile apps and stores

• There is no separate verified cancellation policy for the App Store or Google Play; refunds and cancellations should be handled via the Eventbrite web interface or through the organiser.
• If you bought through a mobile app and the organiser cancels, follow the same organiser/web refund process and contact Eventbrite support if necessary.

What happens when you cancel

Notifications and confirmations

When an organiser cancels an event, Eventbrite typically sends a cancellation email to ticket holders and a follow-up from Eventbrite confirming the refund process.

Keep those emails - they are your proof of cancellation and will include refund timing information.

Access, tickets and your account

• Cancellations remove or mark affected tickets as cancelled in your Eventbrite account.
• Your Eventbrite account and personal data remain unless you choose to close your account separately.
• If you later rebook with the same organiser, you may need to purchase a new ticket unless the organiser offers credit or rebooking options.

Will I get a refund?

Standard policy

Refund eligibility depends on the organiser’s refund policy and whether the organiser cancels the event.

If the organiser cancels, Eventbrite generally issues the refund automatically and it usually reaches your bank in about 3 - 7 days. Source: Uncommon Bonds summary.

Exceptions and timing

• Some events allow self-service refunds up to 24 hours before the event start; check the event page for that option. Source: Uncommon Bonds self-service page.
• Handling or booking fees may not be refundable if the organiser covered them (exceptions apply).
• No refunds are available after the event has taken place unless the organiser or NZ consumer law allows otherwise.
• There is no automatic 14‑day cooling-off period for event tickets - refunds depend on event policy and consumer-rights rules.

Eventbrite plans and pricing

Pricing overview

Eventbrite’s charges can include ticketing fees and payment processing fees, and the final pricing depends on the organiser’s choices.

Exact plan names and fees vary by country, event type, and whether the organiser chooses to pass fees to buyers.

What to expect

If you are an organiser, review Eventbrite’s official pricing pages for your region before publishing an event.

If you are an attendee, check the event checkout page to see which fees are included in your ticket price.

Your consumer rights in New Zealand

Refunds and cancellations under NZ law

Under the New Zealand Consumer Guarantees Act and Fair Trading Act, you are generally entitled to a full refund if an event is cancelled or changed in a way that does not suit you.

If an organiser changes the date or content significantly and the new arrangement does not suit you, a refund should be offered unless the change was clearly disclosed in advance. Source: consumer protection guidance.

What to do if you are refused

• Request a refund from the organiser via Eventbrite and keep all correspondence and confirmation emails.
• If the seller refuses, consider a chargeback via your card issuer (many NZ banks allow chargebacks within 120 days).
• You can also take a claim to the Disputes Tribunal or report persistent issues to the Commerce Commission. Source: Consumer Protection NZ and Consumer NZ.

Customer experiences

Positive feedback

Some NZ users rate Eventbrite positively for its features and value for organising and discovering events; Capterra reports a strong rating (4.6/5) with praise for usability and features.

These reviews highlight Eventbrite’s usefulness for managing ticket sales and event promotion. Source: Capterra NZ.

Common complaints

• Trustpilot and Reddit users report problems such as clunky UI, delayed or missing refunds, limited human support, and occasional handling of fraudulent events.
• Users report mixed outcomes when disputing refunds; experiences vary by organiser responsiveness and payment method. Sources: Trustpilot NZ, Reddit.

Documentation checklist

What to gather

• Order confirmation email and ticket ID from Eventbrite (PDF or screenshot).
• Payment proof (bank statement or card transaction showing the charge).
• Any cancellation or refund emails from the organiser and Eventbrite.
• Screenshots of the event page showing the event date, time, and refund policy (if available).

How to present your request

• Contact the organiser via the event page first and keep written records of your request.
• If you escalate, provide a concise timeline, proof of purchase, and copies of all correspondence.
• Allow reasonable processing time (organiser-initiated refunds often show within 3 - 7 days after the refund is issued).

Common mistakes

Assuming automatic refunds for all issues

Not all cancellations lead to an automatic full refund; refunds depend on whether the organiser cancels or if their policy allows refunds.

Always check the event’s refund policy and saved confirmation emails before assuming you will be refunded.

Contacting the wrong channel or missing timelines

Contacting App Store/Google Play instead of the organiser or Eventbrite web support can delay resolution because mobile stores have no separate Eventbrite cancellation policy.

Also, missing key timeframes (such as self-service windows or chargeback limits) can reduce your options; act promptly and keep evidence.

Comparative recap

Quick comparison points

This table summarises how Eventbrite’s cancellation and support experience generally compares with typical alternatives.

Use it as a starting point when deciding where to buy tickets or list events.

After cancelling

Follow-up actions

• Keep cancellation and refund confirmation emails until the refund appears on your statement.
• If refund does not appear within the stated timeframe, contact the organiser first, then Eventbrite support if needed.
• If you still cannot resolve the issue, consider a chargeback with your card issuer or a Disputes Tribunal claim.

Helpful links

• Uncommon Bonds - Eventbrite process and refunds
• Uncommon Bonds - Self-service refunds
• Eventbrite Help (New Zealand)
• Consumer Protection NZ - Event tickets guidance
• Consumer NZ - Tickets and events

Address

Eventbrite postal address (international)

Eventbrite (international corporate address): 95 Third Street, 2nd Floor, San Francisco, CA 94103, USA.

If you need support or to send documents

There is no separate verified New Zealand postal cancellation address; NZ users should use Eventbrite’s web help and organiser contact first.

For postal correspondence, use the international address above and include clear identification (order ID, email used to purchase, ticket ID).