Cancel Evernote: Easy Method

What is Evernote

Overview

Evernote is a note-taking and organisation service that stores notes, notebooks, and searchable content across devices. It offers free and paid subscription tiers with added features like increased upload limits and advanced search.

How people use it

Users commonly store notes, web clippings, images, and documents in Evernote and synchronise across phone, tablet, and desktop apps. Paid plans add productivity and collaboration features for individual users and teams.

How to cancel Evernote

Cancel via Evernote Web (direct purchases)

• Log into Evernote Web with the account that holds the subscription.
• Go to Account Settings → Billing or Manage subscription.
• Select "Evernote Free" to cancel; this ends automatic renewal.
• Subscription remains active until the end of the current billing cycle.
• You will receive an email confirmation or see a "Restore" button in Billing History.
• See the full instructions at How to cancel your Evernote subscription.

Cancel via third-party stores

• Apple App Store: Cancel the subscription through your Apple account or device settings; Evernote cannot cancel App Store subscriptions for you.
• Google Play: Cancel via your Google Play account in the Google Play Store.
• For store-managed subscriptions, use the store’s subscription management interface and follow their refund procedures if needed.

What happens when you cancel

Access after cancellation

When you cancel, your paid benefits stay active until the end of the paid billing period. After that date, your account will revert to Evernote Free.

Your notes, attachments, and account data remain accessible with the Free tier limits unless you delete the account or content.

Billing and renewal

• Automatic renewal stops on cancellation; no further charges will be made after the current term.
• You can often see a "Restore" option in Billing History if you change your mind before the period ends.

Will I get a refund?

Evernote direct-purchase refund policy

For subscriptions bought directly from Evernote Web, monthly subscriptions are refundable if requested within 20 days.

Annual subscriptions are refundable if requested within 60 days. After those windows, no prorated refunds are provided under the standard policy.

Third-party stores and special cases

• Apple App Store purchases: Request refunds through Apple’s refund system; Evernote does not process App Store refunds.
• Google Play purchases: Request refunds through Google Play’s refund system.
• Service modifications or interruptions: Evernote may, at its discretion, issue a refund or credit for an unused term if the service is materially modified or interrupted and other remedies are not available.
• To request a refund for Web purchases, log into Evernote Web → Contact form → choose Accounts and Subscriptions → "I'd like to request a refund" and submit.
• More on refunds: Evernote Refund Policy.

Evernote plans and pricing

Published and reported pricing

Official Evernote pricing is published in a limited set of currencies; New Zealand dollars (NZD) are not widely published by Evernote.

One user report lists a Professional plan price in NZD; treat that as anecdotal unless confirmed in your account.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand’s Consumer Guarantees Act, digital services must be of acceptable quality and fit for purpose. If Evernote fails to provide the service as promised, you may be entitled to a remedy.

Remedies can include a repair of the service, a replacement, or a refund depending on the nature of the failure.

No automatic 14-day cool-off period

• Unlike EU rules, New Zealand does not provide an automatic 14-day cancellation 'cool-off' for digital subscriptions.
• Refunds therefore depend on provider policy (Evernote’s refund windows) or CGA remedies where applicable.

Customer experiences

Positive feedback

• Some users praise the app’s interface and organisational features despite criticism of company practices.
• Users who remain satisfied often cite stability and search capabilities as strengths.

Negative feedback

• Reported issues include account access problems, unexpected price increases, and poor customer support response.
• Several users describe difficulties cancelling, verification loops, or ignored refund requests on Trustpilot.

Documentation checklist

What to gather before contacting support

• Account email and username associated with the subscription.
• Order or transaction ID, payment method, and date of purchase.
• Screenshots of billing history, subscription page, and any error messages.
• Copies of correspondence with Evernote or the app store (emails, support tickets).

Where to submit supporting documents

• For Evernote Web purchases, use the Contact form under Accounts and Subscriptions after logging in.
• For App Store or Google Play purchases, use the respective store’s refund request process and keep receipts.

Common mistakes

Cancelling in the wrong place

Many users try to cancel in the Evernote app but purchased through Apple or Google. Cancelling in Evernote will not stop store-managed renewals.

Always check which platform handled the original payment before cancelling.

Missing supporting evidence

Requesting refunds without transaction IDs, receipts, or screenshots can delay or prevent resolution.

Gather payment records and billing history before contacting Evernote or the app store.

Comparative recap

Quick comparison of cancellation paths

After cancelling

Immediate steps

• Export or back up any notes or attachments you need before limits change.
• Check Billing History for a confirmation email and a "Restore" option if you change your mind.

Further help and links

• How to cancel: How to cancel your Evernote subscription
• Refund policy: Evernote Refund Policy
• Request a refund guide: How to request a refund

Address

Contact email for notices

Per Evernote’s procedures, send cancellation notices or compliance enquiries to [email protected].

Mailing address

Evernote Corporation, 4231 Balboa Avenue, #1008, San Diego, CA 92117, United States.