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Cancel FACEAPP
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I hereby notify you of my decision to terminate the contract relating to the Faceapp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Faceapp: Easy Method
What is Faceapp
Overview
FaceApp is a mobile application that applies AI-driven filters and edits to photos, primarily focusing on facial transformations.
It offers free features plus paid "Pro" subscription tiers for additional filters, watermark removal, and advanced tools.
Main features
Common features include age and gender filters, hair and makeup changes, and other stylistic transformations.
Feature availability can change with updates; some users report features being removed or modified over time.
How to cancel Faceapp
iOS / Mac (App Store)
- Open your Apple ID settings or the App Store app on your device.
- On Mac: App Store → your name/account settings → Manage Subscriptions → select FaceApp → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation and keep a screenshot of the confirmation.
- See Apple support: Apple App Store guide.
Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap Menu → Subscriptions or Manage Subscriptions → select FaceApp → Cancel Subscription.
- Follow prompts and save a confirmation screenshot or email receipt.
- Reference: AndroidCentral cancel guide.
Web or third-party marketplaces
- FaceApp does not process subscription payments directly; most subscriptions are via third-party stores.
- Cancel through the marketplace where you purchased the subscription (App Store, Google Play, etc.).
- Contacting FaceApp may yield a confirmation but refunds and processing are governed by the marketplace.
- See FaceApp terms: FaceApp Terms.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but usually does not immediately remove access for the period you already paid.
You typically retain Pro features until the end of the current billing cycle.
Auto-renewal and billing
Cancellation prevents the next auto-renewal; processing times vary by store.
Most advice recommends cancelling at least 24 hours before renewal to avoid unexpected charges.
Account and data
Cancelling a subscription does not automatically delete your FaceApp account or uploaded photos.
For data or privacy requests, check FaceApp's privacy policy and contact their support channels.
Will I get a refund?
Marketplace-dependent refunds
Refunds are generally governed by the marketplace (Apple App Store or Google Play), not FaceApp directly.
Check the relevant store's refund policy and request through that store's support channels.
Exceptions under New Zealand law
Under the Consumer Guarantees Act (CGA), you may be entitled to remedies if a digital service is faulty, not fit for purpose, or misleading.
Suppliers cannot contract out of CGA obligations, so you may be eligible for a refund or other remedy despite store terms.
How to request a refund
- Gather proof of purchase, screenshots, and a clear description of the issue.
- Request a refund via the App Store or Google Play purchase history and follow their procedures.
- If the store refuses but you have a CGA claim, consider contacting consumer authorities or dispute resolution services.
Faceapp plans and pricing
Typical plans
FaceApp offers several paid tiers that vary by billing period and features. Prices shown are typical NZ-dollar examples.
Actual prices and billing periods may vary by platform and change over time.
Notes on prices
Some price entries are approximate and inferred from global tiers; the App Store listing may not explicitly state periods for each price.
Always confirm the exact price and billing period before subscribing through the store interface.
| Plan | Price (NZ$) | Typical Period | Main Features |
|---|---|---|---|
| FaceApp PRO (Monthly) | 9.00 | Monthly | Access to PRO features, filters, watermark removal |
| FaceApp PRO (Short-term / Trial) | 14.00 | Short-term / Trial | PRO features for a short period; trial offers may vary |
| FaceApp PRO (Annual) | 55.00 or 70.00 | Annual | Full year of PRO features |
| FaceApp PRO (Lifetime / Multi-year) | 149.00 | Lifetime / Multi-year | One-time payment for long-term access |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA applies to digital services and requires that services be of acceptable quality and fit for purpose.
Suppliers cannot exclude CGA rights by stating "no refunds" or similar terms.
Fair Trading Act and complaints
The Fair Trading Act prohibits misleading and deceptive conduct, including false statements about features or subscriptions.
If key features are removed without notice or advertising is misleading, you may have grounds to complain.
How to pursue remedies
- Contact the seller or marketplace support first with evidence and a clear remedy request.
- If unresolved, consider raising a complaint with the Commerce Commission or seeking redress through the Disputes Tribunal.
- Useful resource: Consumer.org.nz on CGA.
Customer experiences
Positive feedback
Some users praise FaceApp's creative potential and ability to produce striking results when used carefully.
Positive reviews often highlight specific filters and the novelty of transformations.
Negative feedback
Common complaints include removed features without warning, unmet expectations (e.g., video editing promises), and billing problems.
Several users report difficulties obtaining refunds or stopping recurring charges promptly.
Common themes
- Value perception varies; some see it as overpriced for current feature sets.
- Customer support and subscription handling receive mixed reviews, mainly around cancellations and billing.
Documentation checklist
What to gather
- Purchase receipt or order confirmation from Apple/Google.
- Subscription ID, transaction date, and billed amount.
- Screenshots of subscription settings and any error messages.
Correspondence and supporting evidence
- Copies of emails or chat transcripts with FaceApp or store support.
- Bank or card statements showing the charge(s).
- Descriptions/screenshots showing missing or removed features if claiming CGA breach.
Common mistakes
Trying to cancel inside the app
Attempting to cancel only from within the FaceApp app may not stop auto-renewals if the purchase was handled by Apple or Google.
Always cancel via the store where you purchased the subscription.
Assuming automatic refunds
Many users expect an automatic refund after cancelling; in most cases refunds require a separate request through the marketplace.
Do not assume cancellation equals refund - submit a refund request if needed.
Missing renewal windows
Waiting until the renewal date can lead to unexpected charges; cancel at least 24 hours before renewal where possible.
Keep confirmation evidence to avoid disputes over timing.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund responsibility | Typical processing time |
|---|---|---|---|
| App Store (iOS/Mac) | Apple ID settings or App Store app | Apple / App Store | Immediate for cancellation; refunds via Apple review |
| Google Play (Android) | Google Play Store → Subscriptions | Google Play | Cancellation immediate; refunds per Google policy |
| Web / Third-party | Marketplace where purchase occurred | Marketplace or seller per their policy | Varies by marketplace; may take days |
Notes
FaceApp states that it does not process subscription payments directly; marketplaces control billing and refund decisions.
Under New Zealand law you may have additional rights even if a marketplace denies a refund.
After cancelling
Check confirmations
- Save the cancellation confirmation from Apple or Google and any email receipts.
- Confirm the end date of your remaining access and keep evidence for disputes.
If problems persist
- If charges continue after cancellation, contact the marketplace first and provide documentation.
- If unresolved, consider contacting New Zealand consumer authorities: Consumer.org.nz, Commerce Commission, or check govt.nz consumer rights.
Address
Primary operations
Operational headquarters (postal contact): Wireless Lab, 16 Avtovskaya 401, 198096 Saint Petersburg, Russia.
This address is typically listed as the operational contact and is used for general correspondence.
Privacy and other contacts
FaceApp has other listed addresses (for example, a Cyprus address) commonly used for privacy inquiries; these may not process subscription cancellations.
For billing and refund issues, contact the marketplace (App Store or Google Play) first and include all documentation when escalating to FaceApp or consumer authorities.