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Cancel Facetune2: Easy Method
What is Facetune2
Overview
Facetune2 is a mobile photo and video editing app by Lightricks that offers tools to retouch portraits, apply filters, and perform cosmetic edits.
The app uses subscriptions for premium features and auto-renews unless cancelled through the original purchase platform.
How it is delivered
Facetune2 is distributed through the App Store (iOS), Google Play (Android) and directly via the Facetune website for web purchases.
Billing and refunds depend on which platform you used to purchase the subscription.
How to cancel Facetune2
Cancel via the website
- Go to the Facetune account dashboard at the Facetune website and log in.
- View or manage your subscription and follow the on-screen instructions to cancel.
- See the online FAQ for details: facetuneapp.com FAQ.
Cancel via app stores
- On Google Play (Android): Open the Google Play app → Menu → Subscriptions → select the Facetune subscription → tap Cancel and follow prompts.
- On the App Store (iOS): Open Settings → tap your name (Apple ID) → Subscriptions → find Facetune → Cancel Subscription. Note: deleting the app does not cancel the subscription.
What happens when you cancel
Access after cancelling
Cancelling stops future auto-renewal but usually allows access until the current paid period ends.
You retain premium features until that expiry date unless otherwise specified by the platform.
Renewal and billing
Auto-renewal is turned off when you cancel, so you should not be billed again after the current period ends.
If you see continued charges after cancellation, contact the store (Apple/Google) or Facetune support promptly.
Data and account
Cancelling your subscription does not necessarily delete your Facetune account or uploaded content.
To remove account data, check account settings or contact support for data-deletion options.
Will I get a refund?
Refunds for website purchases
For purchases made via the Facetune website, you can request a full refund within 14 days of your first purchase.
- Contact Lightricks support with your receipt and the email used for the purchase to request the refund.
Refunds for App Store and Google Play
- App Store purchases: request refunds directly via Apple Support / Apple’s refund system.
- Google Play purchases: request a refund via Google’s system (pay.google.com), then send a screenshot of the receipt to Lightricks support if requested.
Exceptions and misleading conduct
New Zealand does not automatically grant an EU‑style 14‑day cooling‑off period for digital services; refunds depend on provider policy or demonstrable misleading conduct.
If you believe you were misled (e.g., undisclosed auto‑renewal), you can pursue remedies through local consumer channels.
Facetune2 plans and pricing
Available information
Exact New Zealand App Store pricing for Facetune2 is not publicly listed.
The only publicly noted price is US$18.49 (USD), with no published NZD equivalent on the New Zealand store.
Pricing table
| Plan | Price |
|---|---|
| Facetune2 subscription | Varies |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand’s Consumer Guarantees Act and Fair Trading Act, consumers are entitled to clear, accurate information about products and services.
If conduct is misleading or deceptive you may be entitled to remedies, including refunds or cancellations.
Where to get help
- Contact Consumer Protection NZ for guidance on misleading conduct: consumerprotection.govt.nz.
- Complaints about unfair trading can be lodged with the Commerce Commission: comcom.govt.nz.
Customer experiences
Positive feedback
There were no New Zealand‑specific positive reviews on Trustpilot found in the verified data; broader users appreciate the app’s editing tools when the subscription process is clear.
Negative feedback
- Many users report confusing trial terms, unexpected charges after trials, and difficulty cancelling.
- Complaints include repeated billing, alleged unauthorized charges, and slow or inadequate support responses.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation email.
- Screenshots showing subscription status, charges, or cancelled subscriptions.
- Proof of bank/credit card charges if disputing unauthorised billing.
How to present your case
- Include the email used for your Facetune account and the date of the purchase/cancellation.
- For Google Play refunds, include the pay.google.com purchase record and any correspondence with support.
Common mistakes
Typical errors users make
Many users assume deleting the app cancels the subscription; it does not. Cancellation must be done through the store or account dashboard.
Others cancel in the wrong place - for example cancelling in the app but the purchase was billed through Apple or Google.
How to avoid problems
Always check where the charge originated (App Store, Google Play or Facetune website) before following cancellation steps.
Keep receipts and screenshots of cancellation confirmations, and monitor your bank statements for follow‑up charges.
Comparative recap
Quick comparison table
| Method | Where to cancel | Refund route | Typical steps |
|---|---|---|---|
| Website purchase | Facetune account dashboard at facetuneapp.com | Request refund from Lightricks support (14 days for first purchase) | Log in → Manage subscription → Cancel; contact support with receipt for refunds |
| App Store (iOS) | Apple ID Subscriptions in iOS Settings | Request refund via Apple Support / Apple refund system | Settings → Apple ID → Subscriptions → Cancel; contact Apple for refunds |
| Google Play (Android) | Google Play app → Subscriptions | Request refund via Google; send receipt screenshot to Lightricks if asked | Google Play → Subscriptions → Cancel; use pay.google.com to request refund |
Notes on comparison
Refund eligibility and procedures differ by purchase platform; start with the platform that billed you.
If you suspect misleading or unfair practices, document everything and consider contacting New Zealand consumer authorities.
After cancelling
Monitor your billing
- Check your bank or card statements for any further charges after cancellation.
- If you are charged after cancellation, contact the billing platform (Apple/Google) and Facetune support immediately.
Helpful links and next steps
- Facetune FAQ and support: facetuneapp.com/faq
- Apple Support for subscription refunds: support.apple.com
- Google Play refunds: pay.google.com
- Consumer advice in New Zealand: consumerprotection.govt.nz
- Commerce Commission (report unfair practices): comcom.govt.nz
Address
Company postal address
Facetune, Lightricks Ltd, P.O. Box 1168, Kfar Saba, Israel.
Notes on contacting from New Zealand
A primary New Zealand postal address for Facetune was not found in the verified data, so use in‑app support or the website FAQ for enquiries.
If you need regulatory assistance or to escalate a complaint, contact local consumer authorities listed above.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.