Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hubstaff service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Hubstaff: Simple Process
What is Hubstaff
Overview
Hubstaff is a time tracking and workforce management service designed for teams and businesses to monitor hours, manage projects, and run payroll.
Key use cases
It is commonly used for remote teams, contractors, and organisations that need automated time capture, screenshots, activity metrics and integrations with other tools.
How to cancel Hubstaff
Cancel via Hubstaff website (recommended)
- Log into your Hubstaff account.
- Click your organization name (top right) and go to Organizations.
- Click Actions next to the organisation you want to cancel and select "Cancel subscription" (or Archive).
- Complete the cancellation dialog; the subscription ends prior to the next billing period and you should receive email confirmation.
- Note: deactivating a personal account does not cancel the organisation subscription; cancel the org subscription itself.
Cancel by email
- Send an email to support@hubstaff.com requesting cancellation.
- Include relevant account or organisation details (organisation name, billing email, last 4 of card or invoice number) to speed processing.
Cancel by phone (third‑party guide)
- Some independent guides list a US phone number (773‑860‑4653) used by users to request cancellation with billing/account info.
- This phone route is not documented as official by Hubstaff; using the website or support email is recommended for reliable confirmation.
App Store / Google Play
- There is no official documentation indicating Hubstaff subscriptions can be cancelled via the App Store or Google Play.
- Cancellation appears to be handled via the web dashboard or Hubstaff support rather than mobile store billing.
What happens when you cancel
Access and billing
When you cancel via the org settings the subscription is scheduled to end prior to the next billing cycle.
You should receive an email confirmation of the cancellation and no further recurring charges for that subscription period.
Data and account status
Archiving an organisation or switching it to a free plan typically makes paid features inactive but does not necessarily delete historical data.
Keep records or export reports before cancelling if you need ongoing access to time logs, invoices or payroll records.
Personal account vs organisation subscription
Deactivating or removing your personal Hubstaff login does not cancel the organisation's paid subscription.
Ensure the organisation owner or billing contact cancels the organisation subscription to stop billing.
Will I get a refund?
30‑day money‑back guarantee
First‑time paid users may request a full refund within 30 days of starting a paid plan in eligible cases.
Eligibility typically requires the organisation be archived (or switched to free) and the subscription to be inactive.
Refunds beyond 30 days
Hubstaff's Terms of Service state refunds are not automatic and are granted only in specific situations at support's discretion.
There is no guarantee of prorated refunds for annual plans or mid‑term cancellations unless support approves an exception.
How to request a refund
- Cancel or archive the organisation via the dashboard.
- Email support@hubstaff.com with your request and supporting details.
- Explain dates, charges, and why you seek a refund; keep copies of invoices and correspondence.
Hubstaff plans and pricing
Pricing overview
Prices below are approximate NZD equivalents converted from USD; Hubstaff does not publish exact NZD rates publicly.
For definitive NZD pricing, check the checkout page or contact support before purchasing.
Plans (approximate NZD)
| Plan | Price (per user) | Billing period | Features (summary) |
|---|---|---|---|
| Starter | ≈ NZ$11.55/user/month | Monthly | Time tracking, limited screenshots/app & URL tracking, reports, payments |
| Starter | ≈ NZ$9.62/user/month | Annual (per month equivalent) | Same as Starter, lower rate via annual billing |
| Grow | ≈ NZ$14.85/user/month | Monthly | Starter features + 1 integration, budgets, idle timeout, expenses |
| Grow | ≈ NZ$12.38/user/month | Annual (per month equivalent) | Same as Grow, discounted via annual billing |
| Team | ≈ NZ$19.80/user/month | Monthly | Unlimited screenshots/app tracking, payroll, scheduling, approvals, Insights |
| Team | ≈ NZ$16.50/user/month | Annual (per month equivalent) | Same as Team, discounted via annual billing |
| Enterprise | ≈ NZ$41.25/user/month | Annual | Enterprise features: locations, compliance, corporate app, custom support |
Your consumer rights in New Zealand
Relevant NZ consumer laws
New Zealand consumers have protections under laws such as the Consumer Guarantees Act and the Fair Trading Act.
These laws cover expectations about service quality, misleading conduct and remedies for faulty or misrepresented services.
How this affects Hubstaff refunds and terms
Hubstaff's internal refund policies do not automatically override New Zealand law; consumer rights may provide additional remedies.
If you believe charges were misleading or services defective, you can raise the issue with Hubstaff support and, if needed, seek guidance from NZ consumer protection authorities.
Practical steps for NZ customers
- Document the issue: dates, charges, examples of poor service or misleading information.
- Contact Hubstaff support via email and request a resolution in writing.
- If unresolved, consider contacting Consumer Protection New Zealand or seeking independent advice on your rights.
Customer experiences
Positive feedback
Some users report Hubstaff is easy to use with accurate time tracking and useful integrations for hiring, timers and ATS workflows.
These users cite smooth setup and reliable basic tracking as strengths.
Negative feedback
Other users report problems such as lost clock‑ins, mixed task tracking, unexpected or disputed charges and difficulty obtaining refunds.
Common complaints include perceived misleading billing, ineffective cancellation experiences, and a lack of prorated refunds for annual plans.
Takeaway
Experiences vary; many find the core tracking features helpful while others encounter billing or support issues that require persistence to resolve.
Keep clear records and confirm cancellation by email to reduce the risk of disputes.
Documentation checklist
What to prepare before cancelling
- Organisation name and Hubstaff account email used for billing.
- Recent invoice numbers, billing card last 4 digits or subscription ID.
- Dates when the paid plan started and when you request cancellation.
- Exported reports or data you need to retain (time logs, payroll records, invoices).
When requesting a refund
- State whether you are a first‑time paid user and the date you started the paid plan.
- Include clear reasons and any evidence (screenshots, error logs, communication history).
- Keep copies of all correspondence with support for reference.
Common mistakes
Assuming account deactivation cancels billing
Many users mistakenly deactivate their personal Hubstaff login but do not cancel the organisation subscription.
This leaves the organisation billing active; ensure the organisation owner cancels the org subscription.
Not exporting data before cancelling
Some customers lose access to paid features and find they cannot retrieve needed reports after archiving the organisation.
Export or download essential data before completing cancellation.
Expecting automatic prorated refunds
Users sometimes assume annual plans will be prorated on cancellation; Hubstaff does not guarantee prorated refunds and applies refunds only in specific situations.
If a prorated refund is important, discuss this with support before purchasing or cancelling.
Comparative recap
Cancellation methods compared
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Web (Hubstaff website) | High - official, immediate steps in dashboard | Possible (30‑day window for first‑time users) | Recommended; provides immediate confirmation email |
| Moderate - requires support response | Possible - support discretion | Include account details to speed processing | |
| Phone (third‑party guide) | Variable - not officially documented | Uncertain - depends on agent | Phone number cited by independent guides; use web/email for reliable evidence |
| App Store / Google Play | Low - not supported per available info | Unlikely - subscriptions managed via web/support | Cancel via dashboard or contact support; mobile store cancel not documented |
Quick recommendation
Cancel via the Hubstaff dashboard and then confirm by emailing support with cancellation details and any refund request.
This creates a clear audit trail and improves the chance of a timely resolution.
After cancelling
Confirm and keep records
Save the cancellation confirmation email and any ticket numbers from support.
Keep exported reports, invoices and payroll records for your accounting needs.
Helpful links
- Hubstaff main site
- Contact Hubstaff support
- Hubstaff Help & Support
- For NZ consumer assistance, search the New Zealand government consumer protection resources or your local consumer advice service.
Address
Hubstaff mailing address (headquarters)
Mailing address: 11650 Olio Road, Suite #1000 - 193, Fishers, Indiana 46037, United States.
Notes about local presence
Hubstaff does not appear to list a physical New Zealand office; use the support email or website for local customer service.
For formal notices, consider sending to the US mailing address and CC support email as appropriate.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.