Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ifax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ifax: Easy Method
What is Ifax
Overview
iFax is a digital fax service that lets users send and receive faxes from mobile apps and the web. It stores fax numbers and supports recurring usage across devices.
Typical use
Users choose a subscription or pay-per-use plan to send faxes without a physical fax machine. The service is offered through app stores and directly via the iFax website.
How to cancel Ifax
Cancel via Apple App Store (iTunes)
- Open Settings → App Store → tap your Apple ID → Subscriptions → select iFax.
- Tap Cancel Subscription. You must cancel at least 24 hours before the trial ends or before the renewal date to avoid charges.
Cancel via Google Play
- Open Google Play → Menu → Subscriptions → select iFax and choose Cancel.
- Cancel before the subscription auto-renews to stop future billing.
Cancel via Microsoft Store (Microsoft Pay)
- Sign in to your Microsoft account → Services & subscriptions → find the iFax subscription.
- Use the subscription management options to cancel as shown on Microsoft support pages.
Cancel via the iFax website / web purchase
- Sign in to your iFax account and go to Settings → Plan & Account → Plan → Edit Plan → Change Plan.
- Click "Delete Account" to cancel. Allow at least 24 hours before renewal to prevent the next charge.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription you typically retain access until the end of your paid billing period. Access may end immediately for certain trial terminations.
Billing and renewal
Cancelling stops future auto-renewals but does not automatically issue refunds for the current active period. Make sure you cancel before the renewal cutoff noted in your platform rules.
Data and account retention
Your account data (sent/received faxes, contacts) may remain available after cancellation, but policies vary. Export any important documents before deleting your account.
Will I get a refund?
General refund policy
- All payments are final and non-refundable during an active subscription period unless iFax decides otherwise.
- Refunds for early termination are not generally provided; any refund is at iFax's sole discretion and may be issued as service credit.
Free trial and withdrawal right
- Free trial rights: a free trial is available (App Store trial is 7 days) and must be cancelled at least 24 hours before it ends to avoid a charge.
- Continuing past the free trial is treated as acceptance of the subscription and waives the trial withdrawal right.
App store specifics and exceptions
For Apple: the free trial lasts 7 days on the App Store. Unused portions of the trial are forfeited when you purchase a subscription.
If you believe you were charged in error or experienced service failure, contact iFax support and the app store payment provider; remedies may be considered case-by-case.
Ifax plans and pricing
Overview of plans
Plan details and prices vary by platform, region, and promotions. Exact costs are shown at purchase time in the app store or on the iFax website.
Summary table
| Plan name | Price | Billing cycle | Notes |
|---|---|---|---|
| Plans | Varies | Varies | Pricing shown in app stores or on the iFax website at signup |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act and the Fair Trading Act, New Zealand consumers are protected against misleading conduct and services not provided as advertised.
Free trial and misleading conduct
If a "free trial" charges immediately or hides renewal information, this may be considered misleading under the Fair Trading Act.
How to seek remedies
- Contact iFax support first and keep evidence (screenshots, confirmations, billing records).
- If unresolved, you can raise the issue with consumer protection agencies such as Consumer Protection NZ or seek dispute resolution through the app store/payment provider.
Customer experiences
Positive feedback
Some users report iFax works well when functioning, stores fax numbers for quick reuse, and can be quick and reliable with responsive support.
Negative feedback
Other users report being charged despite cancelling trials, difficulty obtaining refunds, and problems with hidden auto-renewal or lack of support response.
What this means for you
Expect generally functional service but protect yourself by noting renewal dates, keeping cancellation confirmations, and saving receipts and screenshots.
Documentation checklist
Essential records to keep
- Purchase receipts and billing statements showing dates and amounts.
- Screenshots of subscription pages, trial start/end dates, and cancellation confirmations.
- Copies of emails or support tickets exchanged with iFax or the app store.
Optional but helpful items
- Exported faxes or contact lists you want to retain after account deletion.
- Notes of any error messages or service interruptions that affected functionality.
Common mistakes
Missing the cancellation window
Many users forget to cancel at least 24 hours before the trial ends or renewal date and are then charged. Always check the platform-specific cutoff times.
Canceling in the wrong place
Canceling the app but not the subscription in the App Store or Google Play will not stop billing. You must cancel via the store where the subscription was purchased.
Assuming refunds are automatic
Expect that refunds are not automatically provided for early cancellation. Request a refund through the app store or iFax support and keep evidence to support your claim.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund possibility |
|---|---|---|
| Apple App Store (iTunes) | Manage subscriptions via Settings → App Store → Apple ID → Subscriptions → iFax. Cancel 24 hours before trial/renewal. | Generally no refunds; App Store refund requests handled by Apple; iFax may consider refunds at its discretion. |
| Google Play | Cancel via Google Play subscriptions page before auto-renewal. | Generally no refunds; request via Google Play support; iFax discretion also applies. |
| Microsoft Store (Microsoft Pay) | Cancel through your Microsoft account subscriptions section. | Refunds handled per Microsoft policies; iFax may offer credits at its discretion. |
| Website / Web purchase | Sign in to iFax → Settings → Plan & Account → Plan → Edit Plan → Change Plan → Delete Account. Cancel 24 hours before renewal. | Payments are final during active periods; refunds only at iFax's sole discretion, sometimes as service credit. |
After cancelling
Immediate steps
- Save confirmation of cancellation and any reference numbers or emails.
- Export important faxes and contacts before deleting your account.
Where to get help
- iFax support page: iFax website.
- Apple subscriptions help: Manage subscriptions on Apple.
- Google Play subscriptions help: Manage subscriptions on Google Play.
- Microsoft subscriptions help: Manage Microsoft subscriptions.
Address
Official contact address
Chillisoft Ltd (iFax)
PO Box 7429, Wellesley Street, Auckland, New Zealand
Notes about postal cancellations
Cancellation is normally handled via the app or website; no separate postal cancellation address is specified beyond the company mailing address above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.