Cancel ILOVEPDF online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ilovepdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ilovepdf: Easy Method
What is Ilovepdf
Overview
Ilovepdf is an online suite of PDF tools for merging, splitting, compressing, converting and editing PDF files.
It is available via web, mobile apps and desktop tools and offers both free features and a Premium subscription for expanded capacity and features.
How people use it
Users rely on Ilovepdf for quick file conversions, OCR, batch processing and ad-free workflows when subscribed to Premium.
Subscriptions can be purchased directly on the Ilovepdf website or through app stores and third-party payment platforms.
How to cancel Ilovepdf
Cancel via Web / iLovePDF account
- Sign in at Ilovepdf and open Account Settings.
- Find Subscription or Billing and choose Cancel subscription.
- Confirm cancellation. Cancellation takes effect at the end of the current billing period.
Cancel via mobile stores and PayPal
- iOS App Store: Manage subscriptions in your Apple ID (Settings > Subscriptions). You cannot cancel to take effect retroactively; free-trial unused portions are forfeited. See Apple subscription support.
- Google Play: Open Google Play Store > Menu > Subscriptions and cancel the Ilovepdf subscription there. See Google Play subscription support.
- PayPal: If you paid with PayPal, cancel via PayPal’s Manage Automatic Payments page in your PayPal account.
What happens when you cancel
Access and expiry
After cancellation, your Premium access remains active until the end of the current billing period.
You will retain account access and previously created files subject to Ilovepdf’s data policies and storage rules.
Billing and renewals
The subscription will not auto-renew after the current period ends; no further charges should occur if cancellation succeeded.
Keep your cancellation confirmation for proof in case charges continue unexpectedly.
Will I get a refund?
Ilovepdf refund policy (general)
Ilovepdf’s stated policy is that no refunds are given for canceled subscriptions or unused time in the current billing period.
Refunds are only issued at Ilovepdf’s sole discretion on a case-by-case basis.
Exceptions and practical steps
- If you believe you were charged in error, contact Ilovepdf support with receipts and timestamps and request a review.
- If you purchased through Apple, Google Play or PayPal, those platforms handle refunds and their policies apply.
Ilovepdf plans and pricing
Summary of common plans
Below are typical pricing points found in public sources; regional pricing may vary, and New Zealand-specific NZD amounts were not listed.
Check the store you used (website, App Store, Google Play) for final billed amounts and currency.
Pricing table
| Plan | Price | Period | Key features |
|---|---|---|---|
| Premium (iLovePDF website) | US$5.00 / month or US$60 / year | Monthly / Annual | All tools, unlimited processing, web/mobile/desktop, ad-free, priority support |
| Premium (alternate source) | $4.00 / month (billed as $48 / year) | Monthly / Annual | Unlimited processing, full access, no ads, OCR, desktop & mobile |
| Desktop Tools & Reader | $6.61 / month or $53.11 / year | Monthly / Annual | Desktop Tools & Reader access |
| App Store (iOS) | USD 5.49 / month or USD 44.99 / year | Monthly / Annual | iLovePDF Premium via iTunes auto-renewable subscription |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which require services to be of acceptable quality and accurately described.
Automatic renewals and trial terms should be clear and not misleading under these laws.
Practical remedies
- If you face misleading trial claims or inability to cancel, you can complain to the Commerce Commission or seek help from consumer advocacy groups.
- For disputed charges, consider asking your payment provider (bank, card issuer, PayPal) about chargebacks or reversing the payment when appropriate.
Customer experiences
Positive feedback
Many users praise Ilovepdf for ease of use, speed and reliability for common PDF tasks.
Reviews on platforms like Trustpilot and Capterra highlight usefulness for merging, compressing and converting files.
Negative feedback
Some users report billing and cancellation problems, including being charged after they believed they cancelled.
Reports also exist of trial/first-charge confusion via Google Play or other stores and difficulty obtaining refunds from store providers.
Documentation checklist
What to prepare before contacting support
- Account email and username used for the subscription.
- Order/receipt numbers or transaction IDs from Ilovepdf, Apple, Google Play or PayPal.
- Screenshot(s) of subscription status, billing history and cancellation confirmation if available.
Additional useful items
- Bank or card statement lines showing the charge.
- Exact dates and times of attempted cancellations and any correspondence with support.
- Device/platform used for purchase (Web, iOS, Android, PayPal).
Common mistakes
Assuming you cancelled everywhere
Example: Cancelling in the Ilovepdf web account but forgetting to cancel the subscription in the App Store or Google Play will not stop store-managed renewals.
Always cancel via the same platform used to subscribe (Apple ID, Google Play, PayPal or Ilovepdf account).
Expecting immediate refunds or pro‑rata credit
Example: Users often assume cancellation triggers a pro-rata refund but Ilovepdf’s policy states cancellations take effect at billing period end with no refund for unused time.
If you expect a refund, prepare to provide clear evidence and accept that Apple/Google/PayPal have their own refund rules.
Comparative recap
Quick comparison guide
The table below summarises cancellation routes and refund likelihood by purchase channel to help choose the right next step.
Keep supporting documentation ready before contacting any provider.
Comparison table
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web / Ilovepdf account | Account Settings on ilovepdf.com or contact form | Low (no refunds generally; discretionary) | Cancellation effective end of billing period; keep confirmation |
| App Store (iOS) | Apple ID Subscriptions (iTunes account settings) | Depends on Apple policy | Auto-renewable; free-trial unused portion forfeited on purchase |
| Google Play (Android) | Google Play Store > Subscriptions | Depends on Google Play policy | Cancel in Play Store; refunds handled by Google |
| PayPal | PayPal Manage Automatic Payments | Depends on PayPal review | Cancel recurring payment in PayPal account |
After cancelling
Immediate steps
- Save any cancellation confirmation email or screenshot of the cancelled subscription status.
- Monitor your card or PayPal statements for any further charges over the next billing cycle.
Where to get help
- Ilovepdf contact/support: ilovepdf.com/contact.
- Apple subscriptions help: Apple subscription support.
- Google Play subscriptions help: Google Play support.
- PayPal automatic payments: PayPal manage automatic payments.
- For NZ consumers: Commerce Commission comcom.govt.nz and Consumer NZ consumer.org.nz.
Address
Company headquarters
Ilovepdf lists its headquarters in Barcelona, Spain. Use this address for formal correspondence if required.
Mailing address
Sabino Arana 60, Local 2, 08028 Barcelona, Spain
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.