Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Intercom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Intercom: Easy Method
What is Intercom
Overview
Intercom is a customer messaging and support platform used to manage live chat, help centres, automation and AI assistants for businesses.
It is cloud‑based and billed from Intercom in USD; functions include inboxes, bots, knowledge bases and optional phone services.
Core features
Key features include messaging, shared inboxes, AI assistant (Fin), workflows, and a help centre for self‑service.
Plans vary by seat and features; billing and certain add‑ons (like phone numbers) are usage based.
How to cancel Intercom
Cancel via your Intercom workspace (recommended)
- Log in to your Intercom workspace.
- Go to Settings → Subscription → Billing → Payment details.
- Click “Cancel subscription”. Access continues until the end of the current billing period.
Other channels and notes
- App Store / Google Play subscriptions are typically managed through Apple or Google account settings, not inside Intercom.
- There is no general "pause" option unless arranged by your Account Manager for contract plans; monthly/yearly non‑contract plans must be cancelled via the workspace.
What happens when you cancel
Account access and billing
Access remains active until the end of your current billing period after you cancel.
No further subscription charges are made after the cancellation takes effect for that period.
Data retention and reactivation
Intercom preserves your account data but it becomes inaccessible until you reactivate the subscription.
To regain access you must reactivate the workspace or contact Intercom support/account manager if you need special arrangements.
Will I get a refund?
General subscription refunds
Annual subscriptions paid upfront generally do not receive prorated refunds if cancelled early, unless required by law or allowed under specific terms.
If Intercom changes material terms before renewal you may be able to terminate and receive a refund for the remainder of the pre‑paid term.
Fin AI (Fin Guarantee) and exceptions
- Fin AI offers a risk‑free trial for eligible new customers: within 90 days and at least 250 paid conversations you may be able to cancel and receive a refund or credit up to USD 1,000,000, per the Fin Guarantee terms.
- After 90 days, Fin fees and other subscription fees are generally non‑refundable.
- Consumer law in New Zealand (CGA/Fair Trading Act) may provide additional rights to remedies or refunds where services are not provided with reasonable care and skill.
Intercom plans and pricing
Pricing summary
Intercom lists prices in USD and typically bills in USD; NZ customers should expect currency conversion and possible GST treatment by local tax rules.
Official NZD pricing is not published by Intercom.
Plan table
| Plan | Price | Billing | Key features |
|---|---|---|---|
| Essential | US$29 per seat/month | Billed annually | Fin AI Agent, shared inbox, messaging, help centre |
| Advanced | US$85 per seat/month | Billed annually | All Essential features plus multiple inboxes, workflows, round robin, multilingual help centre |
| Expert | US$132 per seat/month | Billed annually | All Advanced features plus SSO, SLAs, multibrand, identity management |
| Phone Add‑On | US$1 per month (NZ number); usage rates apply | Per month / per minute usage | Number rental, inbound/outbound calling, recordings, messenger calls |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be supplied with reasonable care and skill and be fit for purpose.
Sellers cannot contract out of CGA rights; "no refunds" clauses do not override statutory rights.
Fair Trading Act and remedies
The Fair Trading Act prohibits misleading or unfair contract terms and representations about services.
If Intercom misrepresents important features or fails to deliver services, NZ consumers may seek remedies including cancellation and refund where applicable.
Customer experiences
Positive feedback
- Users praise the intuitive interface, strong automation and AI features, and helpful knowledge base capabilities.
- Review sites report high ease‑of‑use and useful tools for customer support workflows.
Negative feedback
- Common complaints include slow or inconsistent customer support and difficulties with plan changes or contracts.
- Many users describe pricing as complex or expensive, with frequent upsells and friction when attempting to exit.
Documentation checklist
What to gather before cancelling
- Account ID and workspace name.
- Latest invoices and payment receipts (annual or monthly).
- Any signed contracts or account manager correspondence for contract plans.
Evidence to support refund or dispute
- Screenshots of billing dates, advertised features, or claim‑related issues.
- Support ticket references and email communications with Intercom.
- Records of usage (e.g., number of seats, phone minutes, Fin conversation counts).
Common mistakes
Assuming App Store / Google Play will be handled in Intercom
Many users try to cancel inside Intercom when their subscription is billed through Apple or Google.
If you subscribed via App Store or Google Play, manage the subscription in your Apple/Google account settings instead.
Expecting automatic prorated refunds or immediate data export
Assuming an automatic prorated refund for annual plans is a frequent error; Intercom’s standard position is non‑prorated for annual fees unless law or contract says otherwise.
Also, users sometimes forget to export data before cancellation reclaims access; data is preserved but inaccessible until reactivation.
Comparative recap
Quick comparison
| Topic | What to expect from Intercom |
|---|---|
| Cancellation method | Cancel in workspace Settings → Subscription → Billing; App/Play billed subs require Apple/Google cancellation. |
| Refunds | Annual fees generally non‑prorated; Fin Guarantee exception for eligible customers within 90 days and usage threshold. |
| Data | Data preserved but inaccessible until reactivation; export before cancelling if you need local copies. |
| Support & contracts | Contract customers should contact Account Manager for pauses or special arrangements; support experiences reported as mixed. |
After cancelling
Access and next steps
Your workspace remains usable until the current billing period ends; afterward the data stays preserved but locked until reactivation.
If you need immediate access after cancellation, contact Intercom support or your account manager to discuss options.
Useful links
- How to cancel your subscription - Intercom Help Centre
- Intercom Terms & Policies
- Fin Guarantee terms (Fin AI)
- Consumer Guarantees Act - Consumer Protection (NZ)
- Fair Trading Act guidance - Commerce Commission (NZ)
Address
Intercom corporate address
Intercom, Inc., 55 2nd Street, 4th Floor, San Francisco, California 94105, United States.
New Zealand notes
Intercom does not maintain a separate New Zealand office; cancellations and account management for NZ customers are handled online.
For legal or billing queries, use Intercom’s support channels and the links above; include documentation listed in the checklist.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.