Cancel Iscanner: Easy Method

What is Iscanner

Overview

iScanner is a mobile document-scanning app (PDF and document scanner) that converts phone photos into scanned documents, offers OCR, cloud storage options and document management.

The app is distributed through Apple App Store, Google Play and via the iScanner website and offers free trials and subscription tiers for Pro or storage features.

Primary features

Key features include fast scanning, PDF export, email integration and optional storage or Pro access via paid plans.

Pricing and exact features vary by plan and platform; in-app prices are presented in your local App Store currency. See the Terms of Use for details: iScanner Terms of Use.

How to cancel Iscanner

Cancel via App Store (iOS)

• Open the Settings app on your iPhone/iPad, tap your name, then Subscriptions.
• Find iScanner in the list and tap Cancel Subscription at least 24 hours before the trial or billing period ends.
• Do not rely on deleting the app or your iScanner account to stop auto-renewal; cancellation must be done in Apple subscription settings.

Cancel via Google Play (Android)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select iScanner and tap Cancel subscription at least 24 hours before the renewal date.
• Deleting the app or account will not cancel the Google Play subscription - use Google Play subscription settings.

Cancel via iScanner website or support

• Subscriptions bought on the iScanner website are managed through the site only and cannot be cancelled via Apple or Google.
• Check the in-app Help Center or contact support through the website for web-purchased subscriptions. See the Terms: iScanner Terms.
• If unsure where you purchased the subscription, check your receipt or the payment method statement to determine the platform before cancelling.

What happens when you cancel

Access after cancellation

After you cancel, you keep access to paid features until the end of the current billing period or free trial.

Your subscription does not immediately terminate service unless the platform or iScanner explicitly states otherwise.

Renewal and billing

Auto-renewal will stop after the current period; do not expect pro-rated refunds unless the platform or iScanner agrees.

Always cancel at least 24 hours before renewal to avoid an unexpected charge, per iScanner's terms.

Data and account retention

Cancelling a subscription generally does not delete your iScanner account or locally stored files.

If you want data removed, check the app settings or contact support for account deletion and data-handling instructions.

Will I get a refund?

Refunds via App Store and Google Play

Refunds for purchases through Apple or Google are handled by Apple/Google and depend on their eligibility rules.

You must request refunds through Apple or Google support; platform policies and timelines apply.

Refunds via iScanner (web) and support

• For web purchases, contact iScanner support via the in-app Help Center or website; refunds are considered case-by-case.
• There is no explicit 14-day cooling-off guarantee in iScanner's Terms; refunds are not automatically provided for all cancellations.

Timing and practical tips

• Processing times vary: reported examples include Apple Pay 3 - 7 working days and credit cards 3 - 5 working days.
• If you believe a charge is unauthorised or incorrect, contact the platform first, then your bank if needed.
• More on reported refund routes: Chargeback guide.

Iscanner plans and pricing

Available plans (examples)

iScanner offers several subscription options such as weekly, monthly and yearly plans and one-off purchases for premium features or storage.

App Store shows local currency prices on your device; USD examples below indicate typical amounts referenced in listings.

Pricing table

Your consumer rights in New Zealand

Legal overview

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require services to be as described and not misleading.

These laws apply alongside platform terms and do not disappear because a service is offered via a global app.

How these rights apply to iScanner

iScanner's Terms place cancellation responsibility on users, but businesses must not use misleading practices such as hidden recurring charges.

Persistent reports of unclear auto-renewal prompts or hard-to-find cancellation instructions could breach NZ law.

What to do if your rights are breached

• Collect receipts, screenshots and correspondence showing the issue.
• Raise the issue with the platform (Apple/Google) and with iScanner support first.
• If unresolved, contact Consumer Protection (Commerce Commission) or seek independent advice on next steps.

Customer experiences

Positive feedback

• Many users praise iScanner for ease of use, document management and email integration.
• Review sites note intuitive interfaces and value for money for users who rely on mobile scanning.

Negative feedback

• Complaints commonly mention aggressive auto-subscription prompts and expensive weekly plans (e.g. US$3.99/week equivalents).
• Users report difficulty cancelling, confusion over free-trial terms and occasional delays from customer support.

Common themes

Overall feedback is mixed: strong utility for scanning needs but recurring concerns around subscription transparency and cancellation friction.

When evaluating the app, check the exact plan terms in your App Store/Google Play listing before subscribing.

Documentation checklist

What to gather before contacting support

• Payment receipt showing the transaction and the platform (Apple, Google or iScanner website).
• Screenshot of subscription details in your App Store or Google Play account.
• Dates and times of charges, renewal notices and any trial start/end dates.

Extra evidence to speed resolution

• Screenshots of the app page, subscription screen, and any promotional or trial wording that applied when you subscribed.
• Copies of emails or in-app messages with support, plus your device account ID if available.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting iScanner cancels the subscription; it does not, and charges can continue until you cancel via the platform.

Always confirm cancellation in Apple Subscriptions or Google Play Subscriptions.

Missing the 24-hour cancellation window

iScanner's Terms require cancelling at least 24 hours before the trial or billing period ends to avoid auto-renewal.

Set a calendar reminder when you subscribe to avoid an unwanted renewal charge.

Confusing web vs store purchases

If you bought the subscription on the iScanner website, attempting to cancel in the App Store or Google Play will not work.

Check your receipt to see which channel processed the payment before following the cancellation steps.

Comparative recap

Quick comparison

Key takeaway

Always cancel via the platform that processed the payment and allow at least 24 hours before renewal to avoid charges.

Keep receipts and screenshots to support any refund requests.

After cancelling

What to check immediately

• Confirm the subscription status shows "Cancelled" or "Expires on [date]" in your platform account.
• Save screenshots of the cancelled status and any confirmation emails for your records.

Follow-up actions and links

• If you need the Terms of Use: iScanner Terms of Use.
• For Apple refunds or subscription help: Apple Support.
• For Google Play refunds or subscription help: Google Play Help.
• For reporting concerns under NZ law, see Consumer Protection via the Commerce Commission website for guidance.

Address

Company address

BP Mobile LLC (iScanner)

66 W Flagler Street, Suite 900-10023, Miami, FL 33130, USA

Contact options

iScanner primarily supports subscriptions and queries via the in-app Help Center and the website. There is no New Zealand-specific postal cancellation address provided.

Use platform support (Apple/Google) for store-purchased subscriptions and the iScanner Help Center for web purchases or account issues.