Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Itranslate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Itranslate: Easy Method
What is Itranslate
Overview
iTranslate is a translation and dictionary app that offers text, voice and website translation features via free and paid subscription tiers.
It is distributed on mobile app stores and directly via a website, with billing handled either by Apple, Google or iTranslate for web purchases.
Main uses
Common uses include on‑the‑go phrase translation, voice conversations and reading foreign text with camera or copy‑paste translation.
Subscriptions enable premium features such as offline languages, voice translations and extended dictionaries.
How to cancel Itranslate
Cancel on App Store (iOS)
- Open Subscriptions on your device.
- Tap the iTranslate subscription.
- Tap “Cancel Subscription” or “Cancel Free Trial”. If you don’t see Cancel, it’s already canceled.
- Must disable auto‑renew at least 24 hours before the end of the trial or billing period to avoid being charged.
Cancel on Google Play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon > Payments & subscriptions > Subscriptions.
- Select iTranslate and tap “Cancel subscription”.
- Follow the on‑screen instructions to confirm cancellation.
Cancel a web (site) subscription
- Contact iTranslate Customer Support with your invoice/receipt and the email used to subscribe.
- Include relevant dates and a clear request to cancel and, if desired, to request a refund.
What happens when you cancel
Access after cancellation
Cancellations take effect after the current paid period ends. You keep access until that date.
If you cancel during a free trial, ensure cancellation is made at least 24 hours before the trial ends to avoid a charge.
Renewal and billing
For App Store and Google Play subscriptions, the platform controls billing and auto‑renew settings.
For web subscriptions, iTranslate controls future billing once cancellation is processed by their support team.
Data and account
Canceling a paid subscription does not necessarily delete your account or stored translation history.
If you want data removed, request account deletion explicitly when you contact support.
Will I get a refund?
App Store (iOS) refunds
Refunds for App Store purchases must be requested through Apple’s official “Request a refund” flow.
iTranslate cannot issue refunds for purchases billed via Apple.
Google Play (Android) refunds
Refunds for Google Play purchases must be requested through Google Play’s refund system.
iTranslate cannot directly refund purchases billed via Google Play.
Web (site) refunds and general rules
- For web purchases, email help@itranslate.com with your receipt to request a refund.
- Refunds for web subscriptions are at iTranslate’s discretion and subject to their terms.
- Payments are generally non‑refundable after a trial; no refunds or credits for partially used periods except where required by law.
Itranslate plans and pricing
Plan types
The exact plan names and pricing can vary by platform, promotion and region.
Below is a general table showing common plan categories; if you need up‑to‑date prices check your store or the website.
| Plan | Price (NZD) | Billing | Typical features |
|---|---|---|---|
| Free | Varies | One‑time / Free | Basic translations; may contain ads and limits |
| Premium / Pro | Varies | Monthly or annual | Offline languages, voice translation, no ads |
| Enterprise / Business | Varies | Varies | Team or enterprise features; custom billing |
Checking current pricing
Always check the App Store, Google Play or iTranslate website for the exact plan name and price before subscribing.
Promotions and regional pricing can change the subscription cost at purchase time.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) digital services must be as described and fit for purpose.
There is no automatic 14‑day cooling‑off right for digital subscriptions after service delivery begins.
How this applies to iTranslate
iTranslate’s terms state no refunds after trial except at their discretion or where required by law; this is consistent with NZ law if the service was supplied as described.
If the service is faulty, misleading or not as described, consumer guarantees may apply and you can seek remedies.
Practical options for NZ users
- Request refunds via the billing platform (Apple or Google) for purchases charged through those stores.
- For web purchases, request a refund from iTranslate support and keep documentation.
- If unresolved, consider contacting your card issuer for a chargeback or seek advice from Consumer NZ.
Customer experiences
Positive feedback
Some users report the app performs well for straightforward translation tasks and value premium offline features.
Positive ratings are less frequent on some review sites, but they do exist for functionality and accuracy in certain languages.
Negative feedback
Many public reviews complain about involuntary renewals, difficulty cancelling and limited or slow customer support.
Examples include reports of being charged after attempting to cancel and frustration obtaining refunds when billed via app stores.
Balanced takeaway
Functionally the app can be useful, but several users advise documenting subscriptions and using platform tools (Apple/Google) for cancellation and refunds.
Keep screenshots and receipts to speed resolution if billing issues occur.
Documentation checklist
What to gather before contacting support
- Your invoice or receipt (email receipt or store purchase record).
- The email address used to subscribe to iTranslate.
- Device screenshots showing the subscription or cancellation status.
- Dates of trial start, charge date(s) and any correspondence with support.
Additional helpful items
- Order ID or transaction ID from Apple/Google receipts.
- A clear statement of the desired outcome (cancel only, refund request or account deletion).
- Evidence of attempted cancellation if you believe you canceled earlier.
Common mistakes
Canceling the app instead of the subscription
Deleting the iTranslate app does not cancel a subscription. You must cancel via the App Store, Google Play or by contacting web support.
Users often assume deleting the app stops billing; confirm cancellation in the store subscriptions screen.
Missing the 24‑hour window and expecting an automatic refund
For App Store trials you must disable auto‑renew at least 24 hours before the trial ends or you will be charged.
Expecting an automatic refund without contacting the platform or iTranslate often delays resolution.
Contacting the wrong party for refunds
Purchases made through Apple or Google must be refunded through Apple/Google; contacting iTranslate will not bypass platform billing.
For web purchases, contacting iTranslate directly is required; provide receipts and clear details.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Notes |
|---|---|---|---|
| App Store (iOS) | Subscriptions on device → select iTranslate → Cancel Subscription | Request refund via Apple “Request a refund” flow | Disable auto‑renew ≥24 hours before period end; access until period ends |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → iTranslate → Cancel | Request refund via Google Play refund system | Follow on‑screen steps to confirm cancellation |
| Web (Website) | Contact iTranslate Customer Support with receipt and subscribing email | Email help@itranslate.com; refunds at iTranslate’s discretion | Keep invoice and correspondence; refunds not guaranteed after trial |
Key takeaway
Platform of purchase determines both cancellation flow and refund route, so verify where you were billed before taking action.
Document everything to improve chances of a successful refund or dispute resolution.
After cancelling
What to check immediately
- Confirm cancellation status in the store or via a confirmation email.
- Keep access until the period end and save receipts and screenshots.
Useful links and next steps
- iTranslate Help: How do I cancel my subscription?
- iTranslate Help: How can I get a refund?
- iTranslate on the App Store (NZ)
- For Apple refunds use Apple’s Report a Problem system accessible via your purchase receipt or reportaproblem.apple.com.
- For Google Play refunds, use the Google Play help & refund process in the Play Store or at Google Play Help.
- If issues persist, consider contacting your card issuer or Consumer NZ for further guidance.
Address
Postal notice (per iTranslate terms)
Where a postal notice is required by iTranslate’s terms, use the contracting entity address below.
This is a U.S. corporate address; no New Zealand postal address is provided in the terms.
Company address
Mindspark Interactive Network, Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, U.S.A.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.