Cancel JASPER online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jasper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jasper: Step-by-Step Guide
What is Jasper
Overview
Jasper is an AI writing assistant that helps create long-form content, marketing copy, and other written material. It is a cloud-based service accessed through a web interface rather than a native mobile app.
Who uses it
Users include marketers, content creators, agencies, and small businesses who want to speed up writing and improve content quality. Many users praise its integrations and ease of use for campaigns and SEO workflows.
How to cancel Jasper
Where to cancel
Cancellations must be performed via Jasper's web interface; there is no dedicated Jasper app on the App Store or Google Play. All account and billing controls live in Workspace Settings.
Step-by-step cancellation
- Sign in to your Jasper account on the web.
- Go to Workspace Settings → Plans → Cancel.
- Follow the on-screen cancellation flow; choose whether to cancel or pause your plan.
- Confirm cancellation; you will receive on-screen confirmation and should keep a screenshot or email receipt.
Pausing instead of canceling
When you go through the cancellation flow you can choose to pause your plan for 30, 60, or 90 days instead of canceling. Pausing suspends billing for the selected period and can be resumed early if needed.
Web-only reminders
Because there is no official mobile app for Jasper, you cannot cancel via App Store or Google Play billing. All changes to plans, pauses, and cancellations are done on the Jasper website.
What happens when you cancel
Access and service end date
Cancellations take effect at the end of your current billing cycle. You retain access to the service until that date without further charges for the next cycle.
Billing and auto-renewal
After confirming cancellation billing will not renew for the next period. If you paused your plan, billing will resume automatically at the end of the pause unless you resume earlier.
Data and account status
Content and workspace data typically remain accessible until the account is closed or deleted. Check Jasper settings or support docs for data retention and export options before final deletion.
Will I get a refund?
Standard refund policy
Jasper offers a 7‑day refund policy for recent subscription charges. To request a refund you must cancel your account and email hey@jasper.ai within seven days of the charge.
Limits and exceptions
- Refunds are available only for the most recent subscription charge, not for earlier or additional charges.
- Annual plans have the same 7‑day cancellation and refund window. After seven days an annual plan is treated as a one‑year commitment with no refund for unused time.
- Jasper’s Terms of Service also state “cancel anytime” but include language that there are “no refunds for cancellation” and no refunds for unused time in some cases. This may create apparent contradictions - keep records if you request a refund.
How to request a refund
Cancel your plan via Workspace Settings and then email hey@jasper.ai within seven days of the charge. Include your account email, invoice or receipt, and a brief explanation.
Jasper plans and pricing
Pricing overview
Official pricing is listed in USD on Jasper’s website; local NZD amounts depend on the exchange rate at checkout. No official NZD price list is posted by Jasper.
Example plan (approximate)
| Plan | Price (approx.) | Period | Notes |
|---|---|---|---|
| Creator | NZ$ 82.00/month (approx.) | Monthly | Estimate based on NZ blog conversion; Jasper lists USD prices and converts at checkout. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act. These laws require businesses to be transparent and prohibit misleading or deceptive conduct.
How protection applies to subscriptions
Claims about refund policies and automatic renewals must be clear and accurate. Hidden auto‑renewals or contradictory refund statements can raise issues under the Fair Trading Act.
What to do if you have a dispute
- Keep evidence of advertised policies versus actual practices (screenshots, emails, invoices).
- Contact Jasper support first to seek resolution and record all communications.
- If unresolved, seek help from Consumer Protection NZ or consider lodging a complaint under the Fair Trading Act.
Customer experiences
Positive feedback
Many New Zealand reviewers praise Jasper for being intuitive and effective for long‑form and marketing content. Users report time savings and good value when it fits their workflows.
Negative feedback
Some users report surprise auto‑renew charges, difficulty canceling, and challenges obtaining refunds - even when they believed they had canceled. Others find some features or pricing disappointing.
Balanced takeaway
Overall, experiences vary: many users are satisfied with results and integrations, while a subset report billing or refund problems. Document your cancellation carefully to avoid disputes.
Documentation checklist
Documents to collect before cancelling
- Account email and username used with Jasper.
- Invoice or payment receipt for the subscription charge.
- Screenshots of Workspace Settings showing plan and cancellation option.
- Confirmation screenshot or email after completing cancellation or pause.
- Any trial start dates, promotional terms, or offer screenshots relevant to the charge.
Evidence to keep for refunds or disputes
- Copies of all emails with support, including timestamps.
- Bank or card transaction records showing the charge date and amount.
- Records of any attempted cancellations and responses from support.
Common mistakes
Assuming app-store cancellation works
Because Jasper does not have a dedicated mobile app for billing, attempting to cancel via the App Store or Google Play can lead to missed cancellations.
Not confirming end-of-cycle date
Some users assume cancellation is immediate. In fact cancellations take effect at the end of your billing cycle, so you should note the final access date and monitor your card for further charges.
Relying only on verbal promises
Verbal or chat assurances without written confirmation can be hard to prove. Always request and save email confirmation and screenshots when you cancel or request a refund.
Comparative recap
Quick policy comparison
| Topic | What Jasper says | What consumers should do |
|---|---|---|
| How to cancel | Web only: Workspace Settings → Plans → Cancel | Cancel on the web and take a screenshot of the confirmation |
| Refund window | 7 days for most recent charge; annual plans also 7 days | Cancel and email hey@jasper.ai within 7 days with evidence |
| Pausing | Pause for 30/60/90 days via cancellation flow | Use pause if you want temporary billing suspension instead of full cancellation |
| Mobile app | No dedicated Jasper app for billing | Do not rely on App Store/Google Play to manage subscription |
After cancelling
Next steps
Save all confirmation emails and screenshots. Monitor your card for charges after cancellation to ensure no unexpected renewals occur.
Useful links
- Jasper Help Center - for account and billing articles.
- Email Jasper support (hey@jasper.ai) - refunds and account requests.
- Consumer Protection NZ - guidance on your rights and how to complain.
- Jasper Terms of Service - contractual terms and refund language.
Address
Company point of contact
Level 5, 10 Viaduct Harbour Avenue, Auckland Central, Auckland 1010, New Zealand
Notes on mailing
There is no separate postal address specifically for cancellations; use the address above as a service or registered address if you need a physical contact point. Always start with web cancellation and email support first.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.