Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kyber service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kyber: Easy Method
What is Kyber
Overview
Kyber refers to several products and services that share the Kyber name, including a productivity app, an AI animation tool, and a web shop selling physical products. Each product has its own purchase and cancellation rules.
Variants and distribution
The productivity and AI apps are commonly distributed via Google Play (Android) and Apple App Store (iOS), while Kyber physical goods are sold through the kyber.one website. Policies differ by distribution channel.
How to cancel Kyber
Google Play subscriptions (Android)
- Open the Google Play Store on your Android device.
- Tap your profile icon, then choose Payments & subscriptions → Subscriptions.
- Select the Kyber subscription and tap Cancel subscription, then follow prompts.
- Cancellation takes effect at the end of the current billing period; no automatic pro-rata refund unless granted.
- See Google Play terms: play.google.com.
Apple App Store (iOS)
- Open Settings on your iPhone/iPad and tap your name → Subscriptions.
- Select the Kyber subscription and tap Cancel Subscription, then confirm.
- Apple manages cancellations and refund requests; eligibility for refunds is decided by Apple.
Web purchases (kyber.one physical products)
- Web site orders of physical goods must be returned within 30 days for unused, unopened items to qualify for refund or exchange.
- Follow the return instructions on the Kyber Refund & Exchange Policy page and contact support if required.
- Policy details: kyber.one.
What happens when you cancel
Access and billing
When you cancel a subscription via Google Play or Apple, access typically continues until the end of the current paid billing period.
Billing stops for subsequent periods, but the current period is normally non-refundable unless a refund is granted.
Data and account handling
Canceling a subscription does not always delete your account or stored data. App-specific data retention and deletion policies vary by product.
If you want data removed, check the app’s settings or contact support and request account deletion following provider instructions.
Will I get a refund?
General refund policy
Refund eligibility depends on the purchase channel and the provider’s policy.
Google Play treats most sales as final unless Google or the app provider grants a refund for specific reasons such as defective content.
Exceptions and web-store refunds
- For web orders of physical Kyber products: 30-day returns and refunds for unused, unopened items bought directly online (see kyber.one).
- Sale or flash items discounted 30% or more are final sale and are not eligible for refunds or exchanges per the kyber.one policy.
- Apple handles refunds for App Store purchases; you must request a refund through Apple and Apple decides eligibility.
Kyber plans and pricing
Subscription plans
Below are the known plans and prices sourced from available information. Some apps list USD pricing rather than NZD.
| Plan | Price | Period | Features |
|---|---|---|---|
| Kyber (productivity app) - monthly | US$4.00/month | Monthly | Task/project/calendar management via Slack/iOS |
| Kyber AI (animation tool) - basic monthly | US$5/month | Monthly | 300 credits post-trial for watermark-free video generation |
| Kyber Network Crystal (KNC) | NZ$0.4771 per KNC | Spot price | Cryptocurrency market conversion rate |
| Kyber Network Crystal Legacy (KNCL) | NZ$0.5081 per KNCL | Spot price | Legacy token market conversion rate |
Pricing notes
No precise NZD subscription pricing was found for the app-based Kyber products; USD listings were the primary source.
Crypto prices are spot values and will vary with the market.
Your consumer rights in New Zealand
Legal basics
New Zealand consumer protection is primarily through the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require remedies when goods or services are faulty, not as described, or misrepresented.
Refund expectations and digital goods
- There is no automatic 14-day cooling-off period for digital app subscriptions or downloads in New Zealand.
- Refunds for apps or digital content depend on provider policies and whether the product is defective or misrepresented.
- If a service is faulty or not as described, you may have rights under the CGA to repair, replacement, or refund.
Customer experiences
Positive feedback
- Capterra lists Kyber (productivity app) with an overall rating of about 4.3/5, with users noting productivity gains and Slack integration benefits. capterra.co.nz
Negative feedback
- Trustpilot reviews for a similarly named seller (kybersabers.shop) report complaints of non-delivery and poor customer service. nz.trustpilot.com
- Other Trustpilot listings for similarly named services (e.g., Kaiber) report unexpected charges and refund difficulties; these are separate businesses and not the Kyber apps described here. nz.trustpilot.com
Documentation checklist
Purchase and subscription details
- Order number or invoice for web purchases.
- Subscription ID or receipt from Google Play or Apple.
- Payment method details (last 4 digits of card) and transaction date.
Evidence and communication
- Screenshots of receipts, subscription settings, or order confirmations.
- Copies of any email correspondence with support and dates of contact attempts.
- Photos of unopened items for return claims, if applicable.
Common mistakes
Subscription mistakes
Users often assume cancelling an app subscription gives an immediate refund; in most cases access continues until the period ends and refunds are not automatic.
Another common error is canceling via the app without confirming the platform-level subscription (Google Play or Apple), which may leave the subscription active.
Purchase and return mistakes
For web orders, returning opened or used items will typically void the 30-day unopened return policy and may result in refusal of refund.
Customers sometimes contact the wrong vendor (a different business with a similar name) and expect a refund from the wrong company; check the seller details carefully.
Comparative recap
Quick comparison
| Channel | How to cancel | Refunds | Notes |
|---|---|---|---|
| Google Play | Cancel in Google Play Store → Subscriptions. | Sales generally final; refunds only if Google or provider grants one. | Cancellation applies to next billing period. play.google.com |
| Apple App Store | Cancel via Apple ID Subscriptions in iOS Settings. | Apple reviews refund requests and decides eligibility. | Apple controls refunds and dispute resolution; contact Apple Support. |
| Web (kyber.one) | Follow web return instructions and contact site support. | 30-day returns for unused, unopened items; sale/flash items (≥30% off) are final. | Policy: kyber.one |
Notes on choosing a channel
Check where you bought the product first - app stores or the kyber.one site - because that determines the cancellation and refund route.
Retain receipts and subscription confirmations to support any refund or dispute claim.
After cancelling
Next steps
- Save confirmation of cancellation (screenshots or emails) and note the access end date.
- For web returns, package items unused and unopened and follow the kyber.one return instructions within 30 days.
Where to get help
- Google Play support for Play Store subscriptions: play.google.com.
- Apple manage subscriptions and request refunds through Apple Support or the App Store subscription settings.
- Kyber web store refund policy and contact: kyber.one.
Address
Registered office
Level 6, 36 Kitchener Street, Auckland 1010, New Zealand.
Notes
Kyber Financial Limited was listed at this address but the company is struck off. No active cancellation postal address for a current Kyber service was identified in available records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.