Cancel LIGHTRICKS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lightricks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lightricks: Easy Method
What is Lightricks
Company overview
Lightricks is a developer of mobile photo and video editing apps, including Lightleap, Motionleap and Facetune products. The company offers free apps with paid subscription tiers and in-app purchases to unlock full features.
How subscriptions work
Subscriptions are purchased either directly via Lightricks' website (web purchases) or through app stores (Apple App Store, Google Play). Billing and refund rules vary by purchase channel.
How to cancel Lightricks
Cancel a web purchase
- Log into your account on Lightricks' website.
- Go to "Manage subscription".
- Click "Cancel subscription". Cancellation takes effect at the end of the current billing cycle.
- See the refund policy for exceptions: Lightricks refund policy.
Cancel an app-store purchase
- Apple App Store: Open iOS Settings → tap your name → Subscriptions → select the app → tap "Cancel Subscription".
- Google Play Store: Open Google Play → menu → Subscriptions → select app → tap "Cancel Subscription".
- Uninstalling the app does not cancel a subscription; cancel through the platform where you purchased.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, access generally continues until the end of the current paid billing period unless you receive a refund that ends access immediately.
App-store cancellations stop future renewals but you usually retain access until the paid period ends per the store's rules.
Renewal and billing
Cancellation stops auto-renewal; it does not usually trigger an automatic refund for the unused portion.
For app-store purchases, billing and renewals are managed by Apple or Google, so check your account there for status and receipts.
Data and account
Content you created while subscribed typically remains in your account, but access to premium features ends when your subscription expires.
If you need account changes or data removal, contact Lightricks support directly for guidance.
Will I get a refund?
Refunds for web purchases
- A 14-day cooling-off period applies from the first purchase date for web purchases. You can cancel for any reason and receive a full refund by contacting support within that period.
- If refunded under the cooling-off rule, auto-renewal is cancelled and access ends immediately.
After the cooling-off period and app-store refunds
- After 14 days, cancellations generally stop renewal only; no partial or full refunds for unused time are typically provided for web purchases.
- App Store purchases: refunds are handled by Apple via "Report a Problem / request a refund" through your Apple ID.
- Google Play purchases: refunds are handled by Google via "Request a refund" or "Report a Problem" in the Play Store.
In-app and digital content
- In-app purchases for digital content are generally final and non-refundable; no cooling-off or refund rights apply for these items.
- Always check the product page and the linked refund policy: Lightricks refund policy.
Lightricks plans and pricing
Overview of available plans
Pricing varies by app, purchase method and region. App stores often list multiple one-time and subscription options.
Exact NZD pricing is not always shown; Apple and Google convert USD prices to local currency at checkout including taxes.
Representative in-app pricing (USD)
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Motionleap Unlimited Access (In-App Purchase) | USD 6.49 / 10.99 / 17.99 / 18.49 / 32.99 / 34.99 / 59.99 / 99.99 | Various one-time and subscription options | Full access to Motionleap features |
| Lightleap Unlimited Access (In-App Purchase) | USD 5.99 / 9.99 / 19.99 / 23.99 / 26.99 / 49.99 / 77.99 / 199.99 | Various one-time and subscription options | Full access to Lightleap features |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act 1993, services must be of acceptable quality, fit for purpose, and as described.
Traders cannot contract out of CGA rights; statutory guarantees apply to services supplied in New Zealand.
Refunds for change of mind and unfair terms
There is generally no legal right to a refund for digital services simply due to change of mind; any such refund depends on the supplier's policy.
Under the Fair Trading Act, misleading or unfair terms may be unenforceable; "no refunds" clauses do not always override statutory rights.
Where to get more information
- General CGA summary: Consumer Guarantees Act (Wikipedia)
- Refunds and returns guidance: Consumer.org.nz - Returns and refunds
- Your rights as a consumer: Commerce Commission - Your rights
Customer experiences
Positive feedback
Some users report positive experiences with app features and value-for-money when the services meet expectations.
One Trustpilot review notes frustration after purchasing a "lifetime" license for a discontinued app, indicating expectations about long-term availability matter.
Negative feedback and common issues
Several complaint sites record issues such as unauthorized charges, repeated billing after cancellation, and difficulties obtaining refunds or support.
Reports often describe being charged via app stores or by the company after uninstalling the app, highlighting the need to cancel via the purchase platform.
Sources
- Trustpilot example: Trustpilot
- Complaint summaries: PissedConsumer
Documentation checklist
Before contacting support
- Purchase receipt or order confirmation (web or app-store receipt).
- Account email used for the purchase.
- Subscription ID or transaction ID from Apple/Google if applicable.
- Dates of purchase, cancellation attempts, and any billing dates.
Helpful supporting items
- Screenshots of subscription settings, receipts and any error messages.
- Clear timeline of events and steps you have already taken to cancel.
- Copies of any emails or chat transcripts with Lightricks or app-store support.
Common mistakes
Uninstalling the app thinking it cancels the subscription
Many users assume deleting the app stops billing. Uninstalling does not cancel subscriptions managed by Apple or Google.
Always cancel through your Apple ID, Google Play account, or the Lightricks website, depending on where you purchased.
Expecting automatic refunds or immediate account changes
Expecting an automatic refund on cancellation is a common error. Refunds are limited by the 14-day web cooling-off rule or app-store policies.
Also, cancelling does not always immediately remove access if you paid for the full billing period.
Comparative recap
Quick method comparison
| Purchase channel | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Web (Lightricks website) | Log in → Manage subscription → Cancel subscription | Lightricks (refunds via support) | 14-day cooling-off period for full refund; otherwise generally no refund for unused time. |
| Apple App Store | iOS Settings → Your name → Subscriptions → Select app → Cancel | Apple (request via Report a Problem) | Apple controls refunds and billing; contact Apple for refund requests. |
| Google Play Store | Google Play → Menu → Subscriptions → Select app → Cancel | Google (request via Play Store) | Google controls refunds and billing; use Play Store support for requests. |
Key takeaway
Cancel through the platform you used to buy the subscription and keep receipts and transaction IDs for any dispute or refund request.
After cancelling
Follow-up actions
- Save confirmation of cancellation and any email replies from Lightricks or the app store.
- Monitor your bank or card statement for any unexpected future charges.
Where to get help
- Lightricks refund policy and support: Lightricks refund policy
- Apple support: request refunds via your Apple ID purchase history.
- Google Play support: request refunds via the Play Store "Order history" and support pages.
- For consumer advice in New Zealand: Consumer.org.nz and the Commerce Commission: comcom.govt.nz.
Address
Corporate mailing address
Lightricks Ltd., Professor Racah St, Building 5.4, Jerusalem, Israel, 9190401
Notes on contact
There is no dedicated New Zealand postal address listed for cancellations; use the company website support channels for account and billing issues.
If you believe your rights under New Zealand law have been breached, consider contacting local consumer protection authorities for advice.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.