Cancel LUMOS VPN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumos Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lumos Vpn: Easy Method
What is Lumos Vpn
Overview
Lumos VPN is a consumer VPN app that offers encrypted connections to help access blocked content and streaming platforms. It is provided as a subscription through app stores and directly via the developer's website.
How it is delivered
The service is distributed primarily through the Apple App Store and Google Play Store, and subscriptions can also be bought directly on Lumos' website. Pricing shown in app stores is listed in USD and converts to NZD at purchase time.
How to cancel Lumos Vpn
Cancel via App Store (iOS)
- Open your iPhone or iPad Settings, tap your name, then Subscriptions.
- Find the Lumos VPN subscription and choose Cancel Subscription.
- For free trials you must cancel at least 24 hours before the trial ends to avoid being charged.
- Paid subscriptions remain active until the end of the current billing period; canceling prevents future renewals.
Cancel via Google Play Store (Android)
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select the Lumos VPN subscription and tap Cancel subscription.
- Cancel before the 24-hour trial cutoff to avoid charges for trials; paid periods are non-refundable once started.
Cancel via Lumos website (direct subscription)
- Log in to your account on the Lumos website and look for subscription settings to cancel, or use the site’s contact option.
- If you cannot cancel online, contact the company directly using the contact details in their terms.
- Direct subscriptions take effect until the end of the paid period; refunds are generally not provided once billing has started.
What happens when you cancel
Access after cancellation
After you cancel, your access to Lumos VPN typically continues until the end of the current billing period. You will retain service for the time you have already paid for.
Billing and renewal
Cancellation prevents future renewals but does not usually produce a refund for the current, already-started billing period. Your subscription will not auto-renew after the paid period ends.
Data and account status
Cancelling your subscription does not necessarily delete your account or data held by the provider. Review Lumos' privacy policy or contact support if you want account removal or data deletion.
Will I get a refund?
Standard refund policy
Lumos' terms state that paid subscriptions are not refundable once the billing period has started. Refunds are generally not provided after a charge is made.
Exceptions and legal rights
- Refunds may be provided if required by applicable law or at the company's sole discretion.
- There is no explicit 14-day cooling-off or EU-style right-to-refund mentioned for New Zealand users in Lumos' public terms.
- If you believe a charge was unfair or misleading, consider contacting your payment provider or seeking local consumer remedies.
Reference: Lumos terms and conditions and EULA pages for details. lumosdata.com and lumos.mobi.
Lumos Vpn plans and pricing
Available plans
Pricing is listed in USD on the App Store; the exact NZD amount depends on Apple’s currency conversion at purchase time. Common plans shown in app listings include weekly, monthly and annual options.
Pricing notes
App Store prices may show examples such as US$16.99/month or US$83.99/year; these are converted to NZD when you purchase. No specific NZD price list is published on the developer site.
| Plan | Price (approx NZD) | Period | Features |
|---|---|---|---|
| 1 Week of Service (App Store listed) | Approx NZD (varies with Apple's conversion) | Weekly | VPN access (per App Store listing) |
| 1 Month of Service (App Store listed) | Approx NZD (e.g. converted from US$16.99/month) | Monthly | VPN access (per App Store listing) |
| 1 Year of Service (App Store listed) | Approx NZD (e.g. converted from US$83.99/year) | Annual | VPN access (per App Store listing) |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection is governed by the Consumer Guarantees Act and the Fair Trading Act. These laws require services to be as described and of reasonable quality.
How these laws apply to subscriptions
- For digital subscriptions, statutory rights may not guarantee a refund after service has been provided unless the service was misleading or defective.
- If you believe Lumos misrepresented its service or charged incorrectly, you can complain to the company and, if unresolved, raise the issue with your payment provider or consumer protection authorities.
Users should review local guidance or seek legal advice for specific disputes involving subscriptions and refunds.
Customer experiences
Positive feedback
- Some users praise Lumos for ease of use and the ability to access blocked content and streaming platforms. techtoride.com
- App ratings on aggregators show generally favorable sentiment in many reviews and acceptable app safety/legitimacy scores. justuseapp.com
Negative feedback
- Frequent complaints include unexpected charges during or after free trials and difficulty cancelling subscriptions. acciyo.com
- Other reports cite aggressive ads, erratic performance, and concerns about tracking practices that conflict with no-logs claims.
Documentation checklist
What to gather
- Proof of purchase (App Store or Google Play receipt, or website order confirmation).
- Subscription start and renewal dates, and any trial start/end timestamps.
- Screenshots of subscription settings showing the active subscription and cancellation attempts.
- Bank or card statements showing the charge you want disputed.
How to present it
- Organise documents chronologically and note the exact time you attempted cancellation (important for trial windows).
- When contacting Lumos, include your account email, transaction IDs, and concise description of the issue.
- If escalating to your payment provider, provide the same documentation and a clear timeline of events.
Common mistakes
Timing errors
One common mistake is cancelling too late during a free trial. Lumos requires cancellation at least 24 hours before the trial ends to avoid charges.
If you cancel after that cutoff you may be billed for the upcoming period and refunds are generally not provided.
Wrong subscription source
Users sometimes try to cancel inside the Lumos app when the subscription was purchased through Apple or Google, which does not stop store-managed billing.
Always check your receipt to see whether Apple, Google or Lumos billed you, and cancel via the correct platform to stop future charges.
Comparative recap
Quick comparison
| Method | Where to cancel | Refunds | When cancellation takes effect | Notes |
|---|---|---|---|---|
| App Store (iOS) | iTunes/App Store account settings | No refund once billing period started; cancel trial ≥24 hours early | End of current billing period | Check Apple receipts for billing source |
| Google Play Store (Android) | Google Play subscriptions | No refund once billing period started; cancel trial ≥24 hours early | End of current billing period | Cancel in Play Store to stop future billing |
| Web (direct) | Lumos website account or contact company | Generally no refund once billing period started | End of current billing period | Contact Lumos if you need account help |
Key takeaways
Always confirm which platform charged you, cancel on that platform, and cancel trials at least 24 hours before the trial ends.
If you have disputes about charges, gather documentation and contact Lumos first, then escalate to your payment provider or local consumer authority if needed.
After cancelling
Check for final charges
Monitor your payment method for any unexpected charges after cancellation and keep receipts or bank statements for proof if needed.
If a charge appears that you did not authorise, raise a dispute with your payment provider promptly.
If something goes wrong
- Contact Lumos using the contact information in their terms pages. Lumos Terms
- If the provider does not resolve the issue, contact Apple or Google support for store purchases, or your bank/payment provider for charge disputes.
Address
Registered office
LUMOS LLC, Pr. Nezavisimosti, D. 39/2, Minsk 220005, Belarus.
When to write
If you need to send postal correspondence or formal notices, use the registered office address above and include clear account and transaction details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.