Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Macube Cleaner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Macube Cleaner: Easy Method
What is Macube Cleaner
Overview
Macube Cleaner is a macOS utility marketed as an all‑in‑one cleaner and optimisation tool with features such as duplicate finding, large & old file cleanup, and a file shredder.
The app is operated by Guangzhou Tranhom Technology Limited and is available directly from the Macube website and possibly through app stores.
Typical offers
Macube promotes subscriptions with a 7‑day free trial and “Cancel anytime” wording for web purchases.
Purchases made on the website are covered by a 30‑day money‑back guarantee under stated conditions.
How to cancel Macube Cleaner
If you bought on Macube website (web purchase)
- Find your order confirmation email and note your order ID and the email used to purchase.
- Contact Macube support via the contact method shown on your receipt or their website and request cancellation.
- Include in your message: order ID, purchase email, date of purchase, and whether you request a refund.
- Keep copies of all correspondence and confirmation of cancellation from the vendor.
If you bought via Apple App Store or Google Play
- Cancel subscriptions directly through your Apple ID or Google Play account subscriptions page.
- Apple refunds and cancellations are handled by Apple; see Apple support for steps and refund requests: Apple subscription support.
- Google Play refunds and cancellations are handled by Google; see Google Play help: Google Play subscription support.
- Macube’s Help and Terms do not clearly document store-based cancellation; expect to use the platform’s subscription controls.
What happens when you cancel
Access and features
For subscriptions, cancellation stops future renewals but typically allows access until the end of the paid period.
Lifetime or perpetual licences remain valid as described in the purchase terms unless a refund is issued.
Data and licence deactivation
If you receive a refund you will usually be required to deactivate the licence and uninstall or destroy copies of the software.
Keep any deactivation or uninstallation confirmation in case it is requested after refund processing.
Will I get a refund?
Macube refund policy (website purchases)
Macube offers a 30‑day money‑back guarantee on web purchases but with conditions and exceptions.
Valid reasons include unresolved technical issues within 30 days, duplicate purchases, or not receiving a registration code within 24 hours.
Common exclusions
- Change of mind, compatibility issues, regional price differences, or delays in learning the product generally do not qualify for refunds.
- After a refund you must deactivate the licence and uninstall the software as required by Macube.
- Read the full policy on Macube’s site before requesting a refund: Macube refund policy.
Macube Cleaner plans and pricing
Overview of plans
Official prices are listed in USD on Macube’s site; NZD amounts vary with exchange rates and possible bank fees.
Check the purchase page or the Mac App Store for exact NZD prices at the time of purchase.
Price table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| One‑Month Plan | US$8.95/month | Monthly | 1 Mac, all features, cancel anytime |
| One‑Year Plan | US$29.95/year | Annual | 1 Mac, all features, yearly updates |
| Perpetual (Lifetime) Plan | US$69.95 one‑time | One‑time | 2 Macs, lifetime updates |
Your consumer rights in New Zealand
Key protections
Consumers in New Zealand are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act when goods and services are supplied.
These laws require products and services to be of acceptable quality, fit for purpose and supplied with clear terms.
Digital content and cooling‑off
- Digital content is generally covered by the CGA unless expressly excluded; remedies may be available if guarantees are breached.
- There is no automatic EU‑style cooling‑off right in NZ; any trial or refund period is governed by the supplier’s stated policy.
- Macube’s 30‑day money‑back offer is a voluntary, supplier‑offered right beyond statutory minimums.
Customer experiences
Positive feedback
Many users praise Macube’s suite of cleaning tools, reporting significant freed disk space and improved Mac performance.
Trustpilot testimonials highlight users who recovered gigabytes of space and felt their Mac ran like new: Macube on Trustpilot.
Negative feedback
Several users report difficulty cancelling and unexpected recurring charges after attempted cancellations.
Common complaints include not receiving activation codes and slow or unresponsive customer support, with some users describing billing and refund struggles.
Documentation checklist
What to gather before contacting support
- Order confirmation email and order ID (if available).
- The email address used for the purchase and payer name.
- Screenshots of billing charges and dates showing any unwanted renewals.
- Copies of correspondence with Macube or app store support.
Additional useful items
- Device details (Mac model and macOS version) if reporting technical faults.
- Transaction IDs from your bank or payment provider, and platform used (website, Apple, Google).
- Any license or registration codes received and the message asking for cancellation or refund.
Common mistakes
Assuming cancellation methods are the same
A common error is assuming cancel steps for a web purchase apply to App Store or Google Play purchases.
If you bought via a store, you must cancel via that store’s subscription settings; contacting the developer alone may not stop renewals.
Failing to keep proof
Users sometimes forget to save receipts, confirmation emails or cancellation screenshots, which complicates refund disputes.
Always retain transaction records and any support responses until the matter is fully resolved.
Comparative recap
Quick comparison
| Aspect | Web purchase (macube.com) | App Store / Google Play |
|---|---|---|
| How to cancel | Contact Macube support via website/receipt (cancel anytime advertised) | Cancel via Apple ID or Google Play subscriptions (use platform controls) |
| Refunds | 30‑day money‑back guarantee with conditions (see policy) | Refunds handled by Apple/Google per their policies |
| Documentation to keep | Order ID, receipt, correspondence, screenshots | Store receipt, subscription confirmation, support messages |
After cancelling
Immediate steps
After cancellation, uninstall the app and deactivate any licence if you plan to stop using the software.
If you requested a refund, follow any deactivation instructions supplied by Macube to comply with their policy.
Helpful links
- Macube refund policy
- Apple subscription support
- Google Play subscription support
- New Zealand consumer protection
Address
Company address
Guangzhou Tranhom Technology Limited
Room 1502, 1503, No. 138, Fangyuan Road, Haizhu District, Guangzhou, China
Notes on contacting from New Zealand
No New Zealand‑specific cancellation postal address is publicly listed; cancellation appears to be handled via email or the website contact channels.
If you cannot resolve cancellation or refund issues with Macube, consider contacting your payment provider or New Zealand consumer protection services for further advice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.