Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mailerlite service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mailerlite: Easy Method
What is Mailerlite
Overview
MailerLite is an email marketing platform that provides tools to create campaigns, automations, and manage subscribers. It offers a drag-and-drop editor, workflows, integrations and tiered plans including a free option.
Core uses
Businesses and individuals use MailerLite to send newsletters, build automation sequences and manage subscriber lists. The platform supports both campaign and transactional email workflows within its feature set.
How to cancel Mailerlite
Cancel via web (browser)
- Sign in to your MailerLite account.
- Go to Account settings → Plan and billing.
- Click "Cancel subscription" and follow the on-screen prompts to confirm cancellation.
- Keep a screenshot or confirmation email for your records after cancellation completes.
Cancel in mobile stores (iOS / Android)
- iOS App Store subscriptions must typically be cancelled via Apple subscription management in Settings; you cannot cancel App Store charges from the MailerLite site.
- Android subscriptions purchased through Google Play must typically be cancelled through the Google Play Store subscription settings.
- If you are unsure where you purchased the subscription, check your device app store purchase history or contact MailerLite support for guidance.
What happens when you cancel
Account access and features
Your account remains accessible after cancellation, but features are limited to the plan you downgrade to (for example, Free plan limits may disable some automations and advanced features).
Renewals and limits
Paid plan billing stops after cancellation according to your billing cycle. If you downgrade to Free, subscriber and email sending limits for the Free plan will apply immediately or at the end of the paid period depending on timing.
Will I get a refund?
Standard refund policy
- Refunds are generally not provided for unused or partially used plans, mistake purchases, or immediate cancellation after billing.
- Refunds are required only if MailerLite terminates services without cause before the end of a paid annual period.
Exceptions and consumer rights
- MailerLite may offer discretionary refunds at its sole discretion, typically within 30 days of the last transaction.
- Individual consumers (non-business) may request a refund within 14 calendar days of agreeing to MailerLite’s terms, unless you breached the terms or the account was suspended/terminated.
Mailerlite plans and pricing
Summary table
| Plan | Price (base) | Billing period | Key features |
|---|---|---|---|
| Free | USD $0 | Monthly | Up to 500 active subscribers, 12,000 emails/month |
| Growing Business (base) | USD $10/month | Monthly | Unlimited emails, 3 users, scales with subscriber count |
| Advanced (base) | USD $20/month | Monthly | Unlimited users, custom HTML, enhanced automations, live chat support |
Pricing notes
MailerLite lists prices in USD; the NZD amount depends on your payment provider’s exchange rate and any taxes. GST may be applied on invoices based on tax rules for your account.
Your consumer rights in New Zealand
Consumer Guarantees and remedies
Under New Zealand consumer law, services must be provided with reasonable care and be fit for purpose. If MailerLite’s service is defective or not delivered, NZ remedies may apply.
Where to get help
- For suspected breaches of consumer law, contact the Commerce Commission: https://comcom.govt.nz.
- For free advice, contact Citizens Advice Bureau New Zealand: https://www.cab.org.nz.
Customer experiences
Positive feedback
- Many users praise MailerLite support as responsive, helpful and available even on free plans.
- The interface and editor are often described as user-friendly and good value for migrating from other platforms.
Negative feedback
- Some users report a steep learning curve or confusion between platform versions.
- Complaints include account suspensions without clear explanation and dissatisfaction with billing changes or refund outcomes.
Documentation checklist
What to gather before you cancel
- Account email and username used with MailerLite.
- Transaction ID, invoice number, and date(s) of payment.
- Screenshot of subscription status or billing page showing plan and renewal date.
Useful supporting items
- Any communications with MailerLite support (emails, chat transcripts).
- App store receipts if subscription was purchased via Apple App Store or Google Play.
Common mistakes
Wrong cancellation channel
A common error is trying to cancel an App Store or Google Play subscription from the MailerLite website. If you subscribed via a mobile store, cancel via that store to stop future charges.
Assuming automatic refunds or immediate effect
Another mistake is expecting automatic refunds or instant access removal. Refunds are limited by policy and NZ law; plan downgrades or limits may apply according to billing cycles.
Comparative recap
Quick comparison table
| Topic | Web (MailerLite) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Account settings → Plan and billing → Cancel subscription | Cancel via Apple subscription management in iOS Settings | Cancel via Google Play Store subscription settings |
| Refund likelihood | Generally no; exceptions for service termination and discretionary refunds | Refunds handled by Apple; MailerLite cannot directly cancel or refund App Store charges | Refunds handled by Google Play; MailerLite cannot directly cancel or refund Play charges |
| Data after cancel | Account data remains; feature limits may apply on Free plan | Data remains in MailerLite account; subscription status controlled by Apple | Data remains in MailerLite account; subscription status controlled by Google |
Recommended action
- Cancel subscriptions through the exact channel you used to pay.
- Save invoices and confirmation screens and contact MailerLite support if you need help locating a purchase or requesting a discretionary refund.
After cancelling
Next steps
Keep copies of confirmation and billing records. Review your account feature availability and export any data you need before limits apply.
Getting help and useful links
- MailerLite Help & Support: https://www.mailerlite.com/help
- MailerLite Terms of Service / Refund policy (check for the latest version on their site): https://www.mailerlite.com/terms
- Apple subscriptions: Manage subscriptions on iPhone
- Google Play subscriptions: Cancel or change a subscription
- Commerce Commission NZ: https://comcom.govt.nz
Address
Primary corporate address (Ireland)
MailerLite Limited, 88 Harcourt Street, Dublin 2, D02 DK18, Ireland.
Notes on jurisdiction
MailerLite’s Terms of Use indicate customers outside the EEA may be handled by a US entity. For EEA matters the Irish address is listed; New Zealand customers should check terms and contact support for the appropriate legal contact.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.