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I hereby notify you of my decision to terminate the contract relating to the Mindmetric service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mindmetric: Easy Method
What is Mindmetric
Service overview
Mindmetric offers online cognitive tests (e.g., ASD/ADHD/IQ assessments) and a subscription product called Brain Hub with AI-generated insights and recommendations.
The service markets a one‑off report option and a monthly subscription with a 7‑day free trial before auto‑renewal.
Provider and contact context
Mindmetric’s terms list Mecon Investments PTY LTD (Australia) as the contact for subscription queries and cancellations.
No New Zealand postal address for Mindmetric was located in the publicly available terms and conditions.
How to cancel Mindmetric
Cancel via the Mindmetric website
- Go to play.mindmetric.ai and log in with the account used to subscribe.
- Open Account Settings → select “Cancel Subscription” → follow prompts and confirm cancellation.
- Cancellation typically completes in around 10 minutes and you should receive a confirmation email.
Cancel via app stores and other methods
- If you subscribed through Apple or Google, cancel in your App Store or Google Play subscriptions settings (Mindmetric does not publish separate app‑store steps).
- If you paid through a third party (e.g., PayPal or a card processor), also check and cancel the relevant subscription there and keep proof.
- For contact details see Mindmetric’s terms or the provider listed: Mecon Investments PTY LTD (address in the Address section).
What happens when you cancel
Access and service after cancellation
After cancellation you will typically retain access until the end of the paid billing period already charged to you.
If you cancel during a free trial, access may end immediately or at the trial’s scheduled end depending on how the provider implements cancellations.
Renewals and data
Auto‑renewal stops after a successful cancellation; you should receive a confirmation email stating the end date of service access.
Mindmetric’s data and account retention policies are governed by its terms - request data or deletion through their support channels if needed.
Will I get a refund?
Refund policy summary
Mindmetric’s stated “Money Back Guarantee” applies only to the one‑off MindMetric Report fee (USD 1.99) under specific timing conditions.
There is no explicit general refund policy for subscriptions in the publicly available terms and conditions.
Important exceptions and timing
- One‑off report: refund available if results are not received within the promised timeframe, provided you claim within the specified period. See terms: Mindmetric Terms & Conditions.
- Subscriptions: a 7‑day free trial exists; after trial, subscriptions auto‑renew at USD 19.99/month. To avoid charges you must cancel before the next billing cycle.
- If you believe the service was misrepresented or faulty, you may have consumer law remedies in New Zealand (see consumer rights section).
Mindmetric plans and pricing
Official prices and local estimates
Officially listed prices are in AUD; NZD prices below are approximate estimates based on typical exchange rates.
Mindmetric does not publish official NZD pricing.
Plans table
| Plan | Approximate NZD price | Period | Features |
|---|---|---|---|
| One‑off ASD/ADHD/IQ Test | ≈ NZ$3.14 | One‑off | Personal in‑depth report; AI insights; includes 7‑day free trial for subscription access |
| Subscription (Brain Hub access) | ≈ NZ$31.49/month | Monthly | Access to Brain Hub; detailed results; AI insights and recommendations |
Your consumer rights in New Zealand
Key legal principles
New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) requires services to be fit for purpose and not misleading.
There is no automatic 14‑day cooling‑off right for change of mind purchases under NZ law.
How to act if things go wrong
- If the service is faulty, misrepresented or not delivered, you can assert rights under the Consumer Guarantees Act.
- Options include contacting the vendor, lodging a dispute with your bank/card provider, seeking help from Citizens Advice Bureau, or filing with the Disputes Tribunal.
- General NZ guidance: Consumer Protection - Change of mind.
Customer experiences
Negative reports and common complaints
Multiple users report unexpected monthly charges (USD 19.99 / AUD 29.99) after what appeared to be a one‑off purchase.
There are frequent complaints that cancellation is difficult or ineffective, and that customer service is unresponsive.
Other observations
Some users describe the service as confusing with unclear consent flows between one‑off tests and subscription enrolment.
The Money Back Guarantee for the one‑off report is noted in the terms, but many complaints focus on subscription billing rather than report delivery.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Date and time of subscription, screenshots of purchase confirmation or trial offer.
- Receipt or transaction record showing the charge.
After you cancel
- Confirmation email from Mindmetric showing cancellation and end date.
- Bank/credit‑card statements showing charges and any attempted refunds.
- Copies of support requests and responses (or evidence of non‑response) to support disputes.
Common mistakes
Assuming a one‑off purchase isn’t a subscription
Users sometimes buy a low‑cost test and assume it is a one‑off, when the flow may enrol them into a subscription that auto‑renews.
Always check the checkout page for subscription wording and trial details before confirming payment.
Failing to cancel in the right place or time
Many cancellations fail because the user cancels on the website but the subscription was managed through Apple/Google, or vice versa.
Cancelling after a trial automatically converts to a paid month; set a reminder to cancel before the trial ends if you do not want to continue.
Comparative recap
Quick action vs likely outcome
| Action | Where to do it | Likely outcome | Key note |
|---|---|---|---|
| Cancel via Mindmetric website | play.mindmetric.ai | Cancellation usually within ~10 minutes; confirmation email expected | Best first step for direct web subscriptions |
| Cancel via App Store / Google Play | Apple App Store / Google Play subscriptions | Stops future billing; you may retain access until period end | Essential if subscription was purchased through an app |
| Request refund for one‑off report | Mindmetric support / Terms & Conditions | Refund possible if report not delivered within promised timeframe | Limited Money Back Guarantee applies only to the one‑off report |
| Dispute a subscription charge | Bank/card provider or Disputes Tribunal (NZ) | Possible reversal or formal resolution if misrepresentation or unauthorised charge | Keep documentation and follow NZ consumer guidance |
After cancelling
Monitor your accounts
Check your bank or card statement for any further charges over the next billing cycle.
If you are charged after cancellation, save statements and contact your bank or card issuer to dispute the charge.
Further help and useful links
- Mindmetric Terms & Conditions: mindmetric.ai/terms-conditions
- How to cancel guide referenced: joinchargeback.com - cancel Mindmetric
- App store subscription help: cancel via Apple or Google Play subscription settings; general guide: support.mindmeister.com
- Consumer help in NZ: consumerprotection.govt.nz
Address
Official contact listed in terms
Mecon Investments PTY LTD
3 Moss Street, Slacks Creek, QLD 4127, Australia
New Zealand contact notes
No New Zealand postal address was located in the public terms and conditions; use the listed Australian address for subscription queries where required.
For NZ consumer support, consider contacting Citizens Advice Bureau or the Disputes Tribunal if vendor contact does not resolve the issue.