Cancel Mindmetrics: Easy Method

What is Mindmetrics

Overview

Mindmetrics is an online service offering short one-off assessments (for example ASD, ADHD, IQ tests) and a paid subscription called Brain Hub for ongoing access to detailed AI-driven insights.

The service is operated by MINDMETRICS SAS, with core terms and product information published on mindmetric.ai.

Services offered

Mindmetrics sells low-cost one-off reports and a monthly subscription plan for broader access to tools and personalised results.

Pricing is listed in AUD (with USD references); exact NZD pricing is not published and will vary with exchange rates.

How to cancel Mindmetrics

Cancel via the Mindmetric website (direct subscription)

• Log into your account on mindmetric.ai.
• Open your account settings or subscription section.
• Choose the cancel subscription option before the next billing cycle to avoid further charges.
• Confirm cancellation and keep any confirmation emails or screenshots for your records.

Cancel via Apple App Store or Google Play Store (in-app subscriptions)

• If you subscribed through Apple or Google, manage and cancel the subscription in the relevant store’s subscription settings.
• Mindmetric cannot cancel these subscriptions directly - use your device account settings instead.
• Follow the store’s cancellation confirmation steps and retain any confirmation from Apple/Google.

What happens when you cancel

Access after cancellation

If you cancel a recurring subscription, you will typically retain access until the end of the current paid billing period.

One-off purchases (reports) are delivered regardless of future subscription status once delivered.

Renewals and charges

To avoid additional charges, you must cancel before the next billing cycle begins; Mindmetrics states you can cancel at any time prior to renewal.

For in-app subscriptions, the App Store or Play Store controls renewals and refunds, not Mindmetrics.

Account data and content

Account data and results may remain in your account after cancellation; export or screenshot important information before access ends if you need it.

Contact customer service if you require specific data deletion or retention options, keeping records of any requests.

Will I get a refund?

Official refund policy

Mindmetrics’ terms indicate a narrow refund guarantee that applies only to the one-off MindMetric Report if it is not delivered within the specified timeframe.

The one-off report refund requires a user request to customer service within the permitted period following non-delivery.

Exceptions and common situations

• There is no general 14-day automatic cooling-off refund in Mindmetrics’ terms for subscriptions.
• Refunds for subscriptions are generally not provided in the published terms except for the specific non-delivery case above.
• If you used Apple or Google for purchase, refund requests must generally follow the store’s processes.

Alternative dispute routes

If you cannot obtain a refund, you may consider disputing charges via PayPal or your card issuer; independent guides discuss these options but they are not officially guaranteed by Mindmetrics.

See independent guidance such as joinchargeback.com for dispute steps, and retain evidence of communications and charges.

Mindmetrics plans and pricing

Overview of available plans

Prices are published in AUD (with USD references elsewhere); exact NZD equivalents are not provided by Mindmetrics.

Use current NZD - AUD exchange rates to estimate costs if needed.

Details

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act 1993, services must be supplied with reasonable care and skill, fit for purpose, and match their description.

These rights apply to services provided to New Zealand consumers and can be relied upon if a service is not delivered as promised.

Applying these rights to Mindmetrics

• If a purchased report is not delivered as described, you may be entitled to remedies under the Act.
• If subscription practices were misleading or failed to disclose automatic renewals, you may argue a breach of expectations for transparency and fair dealing.

How to take action

Collect all purchase records, screenshots, communication and billing statements before contacting Mindmetrics or your payment provider.

If you cannot resolve the issue directly, consider raising the matter with your bank, payment provider, or consumer protection authorities in New Zealand.

Customer experiences

Summary of reported positive points

Some users value the low initial price and the concept of quick AI-generated reports and insights.

These features are the advertised benefit of one-off tests and the Brain Hub subscription.

Summary of reported negative points

• Multiple reviews report unexpected automatic subscription charges after a small one-off fee, described as unclear or misleading.
• Customers report difficulty cancelling and contacting support, with persistent charges despite cancellation attempts.
• Refunds are often reported as hard to obtain, prompting some users to call the experience predatory.

Interpreting reviews

Reviews online show a mix of expectations and experiences; they highlight the importance of checking billing and subscription settings closely.

Keep clear records and confirm cancellation with the relevant platform (website, Apple, or Google) to reduce the risk of ongoing charges.

Documentation checklist

Before you cancel

• Account login details and subscription page screenshot.
• Copy of purchase confirmation or receipt (email or store receipt).

When you cancel

• Screenshot or saved confirmation that cancellation was completed.
• Record the date and time of cancellation and the next billing date if shown.

If you request a refund or dispute

• All correspondence with Mindmetrics, Apple, or Google (emails, chat logs).
• Bank or card statements showing charges, and any dispute reference numbers.

Common mistakes

Assuming one-off fee is the entire cost

Example: Paying a small fee (e.g., $1.99 - $2.99) does not always mean the service ends there; users report follow-on subscription charges.

Always check whether checkout opt-ins or auto-enrolment to subscription are present before confirming payment.

Attempting to cancel in the wrong place

Example: Trying to cancel an in-app subscription on the Mindmetric website will not stop App Store or Google Play renewals.

Use the store account settings for in-app purchases and keep confirmation from the store.

Not keeping proof of cancellation

Example: Relying on a verbal confirmation or forgetting to save cancellation emails can make disputes harder to resolve.

Always save screenshots or confirmation emails and the timestamp of cancellation actions.

Comparative recap

One-off reports vs subscription (at a glance)

After cancelling

Next steps

Save your cancellation confirmation and check your next bank or card statement to confirm no further charges appear.

If further charges occur, contact the platform (Apple/Google) or your bank/payment provider and provide evidence of cancellation.

Helpful links and further actions

• Mindmetrics terms and cancellation info: mindmetric.ai/terms-conditions
• How to cancel in-app subscriptions (general guidance): help.mindvalley.com
• Independent dispute guidance: joinchargeback.com

Address

Registered office

MINDMETRICS SAS

90 bis rue de Fougères, 35700 Rennes, France

Notes

No New Zealand-specific postal cancellation address was found in the available terms; use the website or app store controls for cancellations.

Retain all correspondence and proof if you take further action with your payment provider or New Zealand consumer authorities.