Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mindway: Easy Method
What is Mindway
Description
Mindway is a digital app service offering mindful routines and tools such as a routine planner and a "Stop Overthinking" program.
It is available on iOS (App Store), Android (Google Play) and directly via the Mindway website, with paid subscription tiers and free trials.
Purpose
The app aims to support users with daily planning, mindfulness exercises and habit routines through in‑app content and premium features.
Different Mindway-branded apps exist (for example, "Daily Routine Planner" and "Stop Overthinking") and may have separate pricing and subscription rules.
How to cancel Mindway
Cancel on iOS (App Store)
- Open the Settings app on your iPhone or iPad and tap your name, then Subscriptions.
- Find the Mindway subscription and choose Cancel Subscription at least 24 hours before the current period ends.
- You can also manage or delete your Mindway account/data inside the app if that option is provided.
- App Store listing: Mindway on the App Store.
Cancel on Google Play
- Open the Google Play app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select the Mindway subscription and tap Cancel subscription following the on‑screen steps.
- Google Play handles billing and renewals for Android purchases; refunds must be requested from Google.
- Support reference: Mindway billing help.
Cancel direct (Web / Mindway support)
- If you bought directly via Mindway's website, request cancellation by emailing support at help@mindway.app.
- Mindway does not provide a New Zealand postal address for cancellations; email is the required channel.
- For web purchases, follow the process in Mindway's Terms & Conditions: mindway.app/terms.
What happens when you cancel
Access and renewal
When you cancel an auto‑renewing subscription you typically retain access until the end of the current paid period.
Auto‑renewal should stop after cancellation, but users report occasional continued charges - check your platform subscription status and bank statements.
Data and account deletion
Account deletion or data removal may be available inside the app or via support; request deletion by emailing help@mindway.app.
Keep copies of any confirmation emails and screenshots showing account deletion or cancellation status.
Will I get a refund?
Mindway refund policy
Mindway states a no‑refund policy except where the product is faulty; refunds are considered case‑by‑case.
- If you believe the product is faulty, contact support at help@mindway.app and provide detailed information and visual proof, usually within 14 days of purchase.
- Mindway may request screenshots, order receipts, device details and a clear description of the fault.
Refunds via App Store or Google Play
If you purchased through Apple or Google, refund requests must be made to Apple or Google directly, not Mindway.
Follow Apple’s refund process or Google Play’s refund flow for purchases made on those platforms.
Mindway plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Routine Planner Premium 1 Week | 12.99 | Weekly | Daily routine planner premium access |
| Routine Planner Premium 1 Year | 69.99 | Annual | Annual premium access to routine planner |
| Routine Planner Pro 1 Month | 22.99 | Monthly | Pro access to routine planner |
| Routine Planner Pro Lifetime | 69.99 | One-time / Lifetime | Lifetime access to pro features |
| Unlimited access (entry 1) | 119.99 | Varies | Full access to Mindway Stop Overthinking app |
| Unlimited access (entry 2) | 69.99 | Varies | Full access to Mindway Stop Overthinking app |
Notes on pricing
Pricing varies by app and platform; two distinct Mindway apps appear in NZD listings: "Daily Routine Planner" and "Stop Overthinking".
Some pricing periods are not specified publicly. Employer-funded (EAP) pricing is not available to consumers.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA digital services must be of acceptable quality, fit for purpose and match their description.
If Mindway fails these guarantees you may be entitled to remedies, including repair, replacement or refund, unless the failure is due to your actions.
Fair Trading Act and remedies
- Businesses cannot contract out of CGA rights; a "no refunds" label does not override legal guarantees.
- The Fair Trading Act prohibits misleading or deceptive conduct, including hidden fees or unclear subscription terms.
- If Mindway does not comply you can complain to Consumer Protection bodies, Citizens Advice Bureau, or take a claim to the Disputes Tribunal (up to NZ$30,000).
More information: CGA guidance.
Customer experiences
Positive feedback
Some users report the app is easy to follow and appreciate features such as a 7‑day trial and straightforward mindfulness content.
Positive reviews can be found on public review sites for the app.
Negative feedback
- Many users report unexpected auto‑renewal charges, even after cancelling.
- Complaints include difficulty cancelling in‑app, refusal to refund, hidden add‑ons and misleading billing practices.
- Some reviewers accuse Mindway of using dark patterns and lack of transparency during checkout.
Example reviews: Trustpilot - Mindway.
Documentation checklist
What to gather
- Order confirmation and receipt (email or App Store/Google Play receipt).
- Screenshots of subscription screens, billing dates and any cancellation attempts.
- Payment method details, date/time of charges and device information.
- Any in‑app messages, trial terms, or screenshots showing misleading information.
How to submit
- Email help@mindway.app with a clear subject line (e.g. "Refund request - [order ID]").
- Attach receipts, screenshots and a concise description of the issue and desired remedy.
- If purchased via Apple or Google, follow their refund request process and keep the reference number.
Common mistakes
Not cancelling the correct subscription
A common error is cancelling an in‑app account but not the App Store or Google Play subscription, which continues to auto‑renew.
Always check the platform (Apple/Google/Web) that processed the payment and cancel there.
Missing proof or timing
Users sometimes rely on verbal claims and lack screenshots or receipts when disputing charges, which weakens a refund request.
Another mistake is cancelling inside the last 24 hours for App Store subscriptions and expecting the renewal to be prevented.
Comparative recap
Platform comparison
| Platform | How to cancel | Where to request refund | Typical issues |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Subscriptions (cancel ≥24 hours before period ends) | Apple (via report a problem / Apple support) | Auto‑renewal continued charges; platform-level refunds required |
| Google Play (Android) | Cancel via Google Play app → Subscriptions | Google Play (refund request through Google) | Confusion over subscription status and Google-managed billing |
| Web / Direct | Email Mindway support at help@mindway.app (no NZ postal address) | Mindway support (case‑by‑case; no‑refund policy unless faulty) | Delayed responses; need for clear evidence to secure refunds |
Key takeaway
Cancel on the same platform that billed you, keep proof, and raise refund claims with the platform for App Store/Google purchases.
For direct purchases, email Mindway and be prepared to provide visual proof and dates.
After cancelling
Next steps
- Monitor your bank or card statements for any further charges and keep records of cancellation confirmations.
- If charged after cancelling, contact the billing platform (Apple/Google) and your card issuer to dispute the charge if necessary.
Escalation and help
- Contact Mindway support: help@mindway.app.
- Consumer resources: Consumer Protection - digital products, Commerce Commission - consumer rights.
- For disputes, try Citizens Advice Bureau or the Disputes Tribunal (claims up to NZ$30,000).
Address
Postal address availability
Mindway does not provide a New Zealand postal address for subscription cancellations or refunds.
There is no physical mailing address available for consumer cancellation in NZ; email must be used.
Contact email
To cancel or request support, email: help@mindway.app.
Include receipts, screenshots and clear dates to speed up handling of cancellation or refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.