Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Moz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Moz: Easy Method
What is Moz
Overview
Moz is a provider of SEO tools and local listing services used by marketers, agencies and businesses to improve search visibility.
Its product set includes subscription services like Moz Pro and Moz Local, plus consultancy and managed SEO options provided by related vendors.
Main services
Moz Pro offers keyword research, rank tracking, link analysis and on‑page recommendations in a web interface.
Moz Local focuses on business listings management and local presence, typically sold as a separate subscription.
How to cancel Moz
Cancel Moz Local (web‑based)
- Log into your Moz account.
- Go to "Account & Billing" → "Subscription Summary" → select the Moz Local tab.
- Choose "Cancel on renewal" to stop auto‑renewal but keep access until the period ends, or choose "Cancel immediately" to end access right away (this action cannot be undone).
- Confirm and save any cancellation confirmation or reference number you receive.
Other cancellation options and reminders
- Moz typically sends an email reminder about Moz Local renewal approximately seven days before the renewal date.
- If you cannot cancel via the web interface, contact Moz support for assistance and keep written records of that contact.
- For consultancy or managed projects, follow the specific contract terms or written notice requirements in your agreement.
What happens when you cancel
Access and renewal
"Cancel on renewal" prevents future auto‑renewal and leaves service access active until the paid period ends.
"Cancel immediately" ends access immediately and is irreversible through the account UI.
Data, reports and accounts
After cancellation you may lose access to reports, dashboards and local listing management once the service period ends or immediately if you chose immediate cancellation.
Export any needed data, invoices or reports before cancellation if you want to keep local copies.
Will I get a refund?
Official policy highlights
- Moz and related providers generally treat completed work or milestones as non‑refundable and do not provide partial refunds once work has begun.
- Digital marketing or SEO packages often require 30 days' written notice to cancel; no refunds are typically given once work is underway.
What users have reported
- Multiple user reviews indicate Moz enforces a "no refunds" stance even when users attempt to cancel during or shortly after a free trial.
- Some users report being charged after attempting cancellation and being denied refunds; keep billing records and timestamps if you dispute a charge.
Sources: Moz help and policy summaries and public reviews; see provider and review pages for details.
Moz plans and pricing
Typical plan types
The public offering is split between subscription tools (Moz Pro tiers), local listing services (Moz Local) and occasional managed/agency services.
Exact prices and tiers vary by plan, promotions and region; the table below summarises common plan categories.
Pricing table
| Plan | Typical features | Price (NZD/month) |
|---|---|---|
| Moz Pro (tiered) | Keyword research, rank tracking, link analysis, site audits | Varies |
| Moz Local | Local listings management, citation distribution, review monitoring | Varies |
| Managed SEO / Agency services | Custom campaigns, milestone work, consulting | Varies |
| Custom / Enterprise | Tailored features, higher limits, dedicated support | Varies |
Your consumer rights in New Zealand
Cooling‑off and statutory rights
There is no clear public evidence that Moz offers a statutory 14‑day "cooling‑off" or automatic refund period for online subscriptions in New Zealand.
Consumers should not assume an automatic cooling‑off right applies to Moz subscriptions; check the contract and purchase terms carefully.
Practical steps and protections
- Keep copies of all terms, invoices, trial confirmations and communications with support.
- If you believe Moz has breached contract terms or misled you, consider contacting local consumer advice (eg, Citizens Advice Bureau) or your bank to dispute a charge.
- For SEO/marketing packages, note that many providers require 30 days' written notice to cancel; follow contract notice procedures exactly.
Customer experiences
Positive feedback
Some users praise Moz for responsive customer service, an intuitive interface and strong SEO tools, with positive ratings on review sites for usability.
Capterra reviews in New Zealand show favourable overall scores for Moz Pro usability and community support.
Negative feedback
Other users report issues with unexpected charges after cancellation attempts, difficulty obtaining refunds, and unclear or hard‑to‑find cancellation paths for certain services.
Complaints also include perceived poor communication and opaque auto‑renewal practices; keep documentation if you encounter problems.
Documentation checklist
Essential documents to gather
- Account email address and username used to subscribe.
- Order confirmations, invoices and receipt dates.
- Trial start/end dates and screenshots of the account subscription page.
- Cancellation confirmation screens, emails or ticket numbers.
Supporting evidence for disputes
- Bank or card statements showing charges and dates.
- Copies of written cancellation notices and support correspondence.
- Exported reports or data you want to retain after service ends.
Common mistakes
Incorrect cancellation option
Choosing "Cancel immediately" when you intended to stop future renewals keeps you without access right away; double‑check the option before confirming.
Users sometimes assume "cancel" will automatically entitle them to a refund; this is often not the case.
Missing confirmation and timing
Not saving or capturing the cancellation confirmation can make disputes harder to resolve.
Failing to cancel before the renewal date, or not noting the renewal reminder window, is a frequent cause of unwanted charges.
Comparative recap
Quick comparison overview
| Feature | Moz Local (web) | Moz Pro / Subscription |
|---|---|---|
| Cancellation method | Account & Billing → Subscription Summary → Moz Local tab; choose cancel option | Manage subscriptions via Account settings or contact support |
| Refund likelihood | Generally low; "no refunds" frequently reported by users | Generally low for completed work or ongoing services; check contract |
| Notification of renewal | Moz sends a renewal reminder ~7 days before renewal | Depends on plan and billing settings; check account notifications |
| Recommended action in NZ | Cancel on renewal if you want to retain access until period end; save confirmation | Review contract notice periods (often 30 days) and keep written records |
After cancelling
Immediate actions
- Save or export reports and data you will need after access ends.
- Keep screenshots or copies of cancellation confirmations and any email replies.
Where to get help and more information
- Cancellation help article (Moz Local): Cancel Moz Local.
- Refund and cancellation policy examples: Refund & Cancellation policy (example).
- Read user reviews to understand others' experiences: Trustpilot and Capterra NZ.
Address
Global contact address
Moz Group, 1111 3rd Ave, 17th Floor, Seattle, WA 98101, United States.
Use this global address for correspondence when a local New Zealand postal address is not provided by the vendor.
Notes on contacting support
If you need to escalate or document a dispute, send clear written notices, retain proof of postage or delivery, and include account and invoice details.
For billing disputes, also retain your bank/card statements and any support ticket numbers.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.