Cancellation Myfax: Simple Process

What is Myfax

Myfax as an online fax subscription

MyFax is a cloud fax service that lets you send and receive faxes by email or through a web portal instead of using a physical fax machine. For users in the Philippines, that matters if you deal with clinics, law offices, embassies, banks, or overseas clients that still ask for faxed documents.

The company runs on a recurring subscription model, not a pay-per-use setup. Its Terms say plans renew automatically on a monthly basis unless you cancel, and it also offers a 14-day free trial that turns into a paid plan if you do nothing after the trial ends ("subscriptions automatically renew monthly" and "a 14-day free trial is available" - myfax.com/legal/terms).

What people actually pay for

The core paid features are monthly page allowances, online fax storage, and the ability to send and receive from email or through MyFax Central. Based on official pricing, entry users get 100 sent pages and 100 received pages, while larger plans go up to 300 or 600 pages per month (myfax.com/pricing).

Here is the practical angle: you are not paying for a mobile app alone. You are paying for a business tool with a recurring billing cycle, page caps, and account-based access. If you stop using it but forget to cancel, the charges can continue because the service is month-to-month with auto-renewal.

How Myfax works in the Philippines

MyFax is available to Philippine users online, but the service is still run under United States terms, and support is centered on international channels. One local pain point already reported is support access during non-business hours because of time zone differences, which can be frustrating if a charge lands overnight in Philippine time.

Pricing on the official site is normally shown in US dollars, but for this guide the converted figures are shown in Philippine peso based on March 2026 data. The truth is, MyFax’s setup is simple to start and more annoying to exit than it should be if you no longer have login access or if you expect a refund after cancellation.

How to cancel Myfax without getting billed again

Checks to do before you click cancel

Many users get upset because they cancel in a hurry and only later realize their stored faxes are gone or they missed the next billing date by a few hours. Before you cancel, save any fax documents you still need, note your next renewal date, and take a screenshot of your current plan and billing page.

MyFax says access to stored faxes ends when the account is canceled, so export what matters before doing anything else ("access to stored faxes is terminated upon account cancellation" - myfax.com/legal/terms). Also keep a screenshot showing your email address, fax number, last four digits of the payment card if visible, and the exact date and time in Philippine time.

Cancel through MyFax Central on the web

If you subscribed directly on the MyFax website, the official cancellation path is inside your account. The click path is exact: log in to MyFax Central, open Account Details from the top navigation, click the Billing tab, then click Cancel My Account (myfax.com/cancel).

After you submit the cancellation, do not just close the tab. Wait for a confirmation screen, save a screenshot, and check your email inbox and spam folder for any cancellation message. If the page errors out or spins too long, repeat the process once and then contact support the same day with proof that you tried before renewal.

• Log in to MyFax Central.
• Open Account Details.
• Select Billing.
• Click Cancel My Account.
• Save the confirmation screen.

Cancel if you subscribed through App Store or Google Play

MyFax also provides store-based cancellation paths, which matters because canceling on the MyFax website may not stop billing if Apple or Google is the merchant. On iPhone or iPad, open the App Store, tap your profile icon at the top right, choose Subscriptions, select MyFax, then tap Cancel Subscription (myfax.com/cancel).

On Android, open Google Play Store, tap the menu icon, choose Subscriptions, select MyFax, then tap Cancel Subscription (myfax.com/cancel). The common mistake here is canceling the account in one place and leaving the store subscription active in another, so make sure the billing source matches the channel you use to cancel.

Phone, chat, email, and postal backup options

If the website does not work or you cannot access your account, MyFax lists customer support at (866) 378-2373, live chat on the support page, and [email protected], with 24/7 customer support stated on the help page (myfax.com/cancel). For Philippine users, phone access can be awkward because this is a US number, so email and chat are often easier for creating a written record.

If your case is sensitive, such as continued charging after cancellation, you can also send a written notice to the company’s Los Angeles address. Traditional registered mail works, and some people now use digital registered letter services such as Postclic because they provide timestamped proof of sending and receipt without lining up at a post office.

Use the postal route as a backup, not your only step. Send your account email, fax number, last billing amount, and a short line saying you are canceling effective immediately before the next billing date. Attach screenshots if you also email support on the same day.

After cancellation, what changes on your account

Access usually continues until the billing period ends

MyFax’s refund page says you should continue using the service until the end of the billing period after cancellation because payments are non-refundable (myfax.com/cancel). In plain terms, if you cancel on March 10 and your renewal date is March 25, you should generally keep access until March 25, but you should not expect money back for the unused days.

This is where many users get confused. Canceling stops future renewal, not necessarily same-day access. That is useful if you still need to send a last batch of documents before the period expires.

If you do nothing, the plan renews automatically

The Terms are direct: subscriptions automatically renew monthly unless canceled by the user (myfax.com/legal/terms). There is no minimum commitment, so you are not locked into a long contract, but there is also no automatic stop just because you stopped logging in.

The 14-day free trial also rolls into paid billing unless you cancel before it ends. If you signed up for a trial for one urgent document and forgot about it, that is exactly how a monthly charge can appear later on your card or e-wallet statement.

Your stored faxes can disappear after account closure

MyFax says access to stored faxes ends when the account is canceled, so treat cancellation like closing a file cabinet. Download any sent and received faxes you may need for taxes, permits, contracts, clinic records, or audit trails before the last day of access.

A safe routine is simple: export important PDFs, save them in cloud storage, and keep one folder with your cancellation screenshots and billing emails. If a dispute comes up 30 to 60 days later, that folder can save you a lot of stress.

Myfax refund policy and trial conversion rules

General refund policy

Here is the blunt answer: MyFax says it does not offer refunds after cancellation. The official page states that all payments are non-refundable and there is no refund for any unused portion of the subscription after you cancel (myfax.com/cancel).

That means prorated refunds are generally off the table. If you paid for a month and canceled on day 2, the company’s own policy says you use the service until the period ends, but the payment itself stays with MyFax.

What Philippine users should know about cancellation rights

In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines or Republic Act No. 7394, with the Department of Trade and Industry as the practical consumer channel. There is no universal statutory cooling-off period for all online subscriptions, and MyFax’s Terms do not give a separate cooling-off or withdrawal right for online signups.

Door-to-door sales can have a 7 working day cooling-off rule, but that does not neatly fit a standard online MyFax signup. So for most Philippine users, the realistic protection is to cancel before the next billing date, keep proof, and escalate fast if a charge continues after cancellation.

How to ask for a refund when the charge looks wrong

MyFax says billing-error refunds are handled case by case, so your best chance is speed and documentation (myfax.com/cancel). Write to support through chat or email with your account email, invoice date, amount, last four digits of the card, and a screenshot of the cancellation confirmation.

• State the exact charge date and amount.
• Attach your cancellation screenshot.
• Say whether the charge happened after cancellation or during trial conversion.
• Ask for written confirmation of the refund decision.

Chargeback and payment disputes in the Philippines

If MyFax keeps charging you after you canceled, a chargeback can be the practical last resort. In the Philippines, you can dispute unauthorized or continued charges through your bank, credit card issuer, GCash, or Maya, and cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP rules.

If the merchant does not resolve it, you can also file a complaint with DTI under RA 7394. Success is stronger when you have screenshots of the cancellation page, support emails, billing statements, and a timeline showing the charge happened after the cancellation date.

Myfax terms that matter before you subscribe or cancel

Auto-renewal, no lock-in, and free trial conversion

The subscription conditions are clearer than the support experience users describe in reviews. MyFax says subscriptions renew monthly unless canceled, there is no minimum commitment, and the 14-day free trial converts to a paid plan if you do not cancel before the trial ends (myfax.com/legal/terms).

That combination cuts both ways. It is flexible because there is no early termination fee, but it is also easy to overlook because the account does not close on its own when usage drops to zero.

Applicable law and dispute handling

The Terms say the contract is governed by United States law and disputes go to binding arbitration in Los Angeles, California (myfax.com/legal/terms). For a Philippine consumer, that is not a friendly setup if the issue is small but annoying, such as one or two recurring charges.

In real life, that is why local consumers usually focus on DTI complaints and payment disputes through banks or e-wallets instead of trying to pursue a formal cross-border contract dispute. It is faster, cheaper, and more realistic for ordinary billing problems.

Myfax plans and pricing in the Philippines

Current subscription plans

The cheapest listed option is Home Office annual at $9.00 (₱495.00), while the most expensive is Power User monthly at $45.00 (₱2,475.00). These peso figures are based on March 2026 conversion data, and the official source remains the pricing page (myfax.com/pricing).

Which plan gives better value

If your fax volume is light, the Home Office plan is the obvious low-cost option. If you regularly send contracts, medical forms, or compliance documents, Small Business may be a better fit because it triples both send and receive limits for roughly double the entry monthly price.

The annual versions save money compared with monthly billing. Home Office drops from ₱660.00 monthly to ₱495.00 on the annual rate, which is a savings of about 25%, while Small Business falls from ₱1,375.00 to ₱1,250.00, or roughly 9% less than the monthly rate shown in this data set.

Your rights in the Philippines if Myfax billing goes wrong

Rules that matter for subscriptions

For Philippine users, the practical legal framework is the Consumer Act of the Philippines or RA 7394, plus DTI complaint handling for consumer disputes. There is no broad automatic cooling-off period for every online subscription, and MyFax’s own Terms do not promise one either, so your strongest protection is evidence and quick action.

If your issue is not simple buyer’s remorse but continued charging after cancellation, that becomes a consumer complaint and possibly a payment dispute. In plain language, if you canceled on time and still got billed, you have a stronger case than if you simply changed your mind midway through a paid month.

Cooling-off and withdrawal in plain English

Philippine rules are more favorable in door-to-door or direct sales, where a 7 working day cooling-off period may apply. For a normal online MyFax signup, there is no universal statutory online cooling-off rule that guarantees a refund after activation, and the Terms do not create one for you.

So the realistic takeaway is simple: cancel before trial end, cancel before renewal, and save proof. That is the difference between a clean exit and a long argument over one or more recurring charges.

How to complain to DTI or BSP

If support does not fix a post-cancellation charge, file a complaint with DTI and also dispute the payment through your card issuer, bank, GCash, or Maya. For card disputes, act within 60 days from the statement date where possible, because waiting too long weakens your case.

Your complaint file should include the MyFax account email, charge dates, amounts, screenshots of the cancellation page, support messages, and your billing statement. With cross-border services, a neat timeline often matters more than a long explanation.

Useful Philippine contacts

For consumer complaints, DTI is the practical first stop for subscription problems under RA 7394. For payment disputes involving cards and e-wallets, BSP oversight matters because it covers banks and payment systems used in the Philippines.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about canceling Myfax

Overall verdict from available reviews

Based on the review set provided here, the cancellation experience looks poor. The trend is 0 positive and 5 negative out of 5 unique reviews, with repeated complaints about continued billing after cancellation, no response to emails, and trouble reaching support.

For Philippine users, there is one extra friction point: time zone differences can make support feel unreachable during your active hours. To be fair, MyFax still offers useful fax features and flexible month-to-month billing, but the available cancellation feedback is recurring patterns of negative.

Recurring themes

Source summary

Individual user reports

• "I cancelled my account in 2022 and they kept charging me and never responded to any of my support emails. I had to tell my bank to block their charges. They were only able to chargeback 3 of the charges so MyFax.com owes me $432 [about ₱23,760]." (TrustPilot)
• "Worst company in this sector of the galaxy. Cancelled the service 11 months ago. Monthly billing continues. Multiple contacts have failed to end the billing. Their published phone number doesn't work." (TrustPilot)
• "I have been trying to cancel my account for several days now, but they make it virtually impossible, and I am a seasoned attorney." (TrustPilot)
• "I have been trying to get a refund for my cancelled account for over a month and cannot get in touch with anyone at all. I have sent multiple emails with no response at all." (TrustPilot)
• "I STILL HAVEN'T FOUND A WAY TO CANCEL THEM. THEY DON'T ANSWER THEIR PHONE!" (TrustPilot)

Documents to gather before and after you cancel

Before cancellation

You need a small evidence pack before you touch the cancel button. Save a screenshot of your plan page, billing tab, next renewal date, current fax number, and any page showing your account email and pricing.

• Plan screenshot
• Billing date screenshot
• Stored fax downloads
• Account email record

For refund or billing disputes

If you later ask for a billing-error refund or a chargeback, the basics are the transaction date, amount, merchant name, and proof that you canceled before the renewal. Add copies of chat transcripts, support emails, and statement screenshots showing the charge.

• Transaction ID or statement line
• Charge amount and date
• Cancellation confirmation
• Support correspondence

After cancellation

Do not rely on memory. Save the final confirmation page as an image or PDF, store any cancellation email, and set a calendar reminder for the next expected billing date plus 3 to 5 days so you can inspect your statement quickly.

This simple step matters because several reviewers claimed billing continued long after they thought the account was already canceled. A screenshot with timestamp can make the difference in a bank dispute.

Common Myfax cancellation mistakes that cause extra charges

Canceling too late in the cycle

A month-to-month plan still renews automatically, so waiting until the renewal day is risky. If your billing date is the 25th, cancel at least a few days earlier and keep the timestamped proof.

A real-world scenario is the trial user who signs up, sends one fax, forgets the 14-day trial, and only notices a charge after conversion. That charge is usually harder to reverse because the Terms already say the trial becomes paid unless canceled.

Using the wrong cancellation channel

If Apple or Google handles the subscription, canceling only on the MyFax website may not stop the store billing. This mismatch is one of the easiest ways to think you canceled when you actually only closed part of the setup.

Always trace the merchant on your statement. If the charge appears through App Store or Google Play, use the store path and save that confirmation too.

Expecting a prorated refund

Many users assume canceling mid-month means they will get half the money back. MyFax’s published policy says no refund is given after cancellation and no unused portion is refunded (myfax.com/cancel).

That does not stop you from contesting a genuine billing error, but it does mean ordinary change-of-mind refunds are unlikely. Go in with the right expectation so you can focus on preventing the next charge instead.

Not saving confirmation proof

Several negative reviews mention continued billing and poor support response. If that happens to you and you did not save the confirmation page, your case becomes much harder because the dispute turns into your word against a merchant record you cannot see.

The fix is boring but effective: screenshot the final page, save the email, and forward it to yourself with the subject line showing the cancellation date. Do the same for chat transcripts.

Ignoring bank statements after canceling

Some users only discover charges months later. By then, chargeback windows may be tighter, especially if your bank counts from the statement date and you are already beyond 60 days.

Check at least the next two billing cycles. If a charge appears, contact MyFax support the same day and open a bank or e-wallet dispute immediately.

Myfax cancellation methods compared

Quick comparison table

Key takeaway

The web path is the most direct if you still have account access. Store cancellation fits users who subscribed through Apple or Google, while registered mail is slower but creates strong evidence if you are dealing with a billing dispute or an unresponsive support chain.

No cancellation fee or early termination fee was found in the official cancellation material. The real risk is not a fee, but an unwanted renewal because the wrong channel was used or the proof was not saved.

What to do after you cancel Myfax

Immediate checks in the first 10 minutes

Right after canceling, verify three things: the account screen shows canceled status if visible, the confirmation email has arrived, and your screenshots are saved. Then set two reminders, one on the next billing date and another 3 to 5 days later, because card postings are not always instant.

This sounds excessive, but it is the simplest response to the negative review pattern around continued charges. One screenshot now can save hours with support later.

Watch your statements and act fast on any extra charge

Monitor your credit card, debit card, GCash, or Maya statement for at least two billing cycles after cancellation. If a new MyFax charge appears, contact support at once, then ask your issuer about a chargeback and mention that you have cancellation proof.

In the Philippines, cardholders usually have up to 60 days from the statement date to dispute a transaction through the bank or card issuer. DTI can handle the consumer side under RA 7394, while BSP oversight matters if the dispute involves the payment provider.

Alternatives if you still need online fax

If you are canceling because of support or billing frustration but still need internet fax, there are alternatives. SRFax starts around $9.95 (about ₱547), CocoFax around $7.99 (about ₱439), and HelloFax around $9.99 (about ₱549), based on the research data supplied for this guide.

SRFax is positioned around secure and compliance-focused use, CocoFax leans into cloud document handling, and HelloFax is known for cloud storage integration and electronic signatures. Compare page limits and support responsiveness before moving your workflow.

Useful links

• MyFax official website
• MyFax cancellation help
• MyFax terms of service
• MyFax pricing
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Myfax cancellation address and mailing details

Physical mailing address

If you need to send a written cancellation notice or a formal billing dispute by post, use the headquarters address provided for sensitive matters:

• 700 S. Flower St., 15th Floor, Los Angeles, CA 90017, United States

Include your full name, MyFax account email, fax number, last billing amount, and the line that you are canceling before the next billing date. Add copies of screenshots or printouts if the issue involves post-cancellation charges.

When postal notice makes sense

Most users should still start with web cancellation, store cancellation, chat, or email because those routes are faster. Postal notice makes sense when login access is gone, support is not replying, or you want an extra paper trail before filing a DTI complaint or a bank dispute.

Just a reminder: mailing a letter does not instantly stop billing if it arrives after renewal. If timing is tight, send the email and chat message on the same day, then use postal notice as supporting evidence.