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Cancel OS MAPS
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Os Maps service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Os Maps: Easy Method
What is Os Maps
Overview
OS Maps is a digital mapping and navigation service from Ordnance Survey offering detailed topographic maps, route planning and offline downloads for leisure and outdoor use.
Main features
Features include access to OS Explorer and Landranger maps, route creation and recording, offline map downloads and global topographic coverage that includes New Zealand.
How to cancel Os Maps
Cancel via App Store (iOS) / Google Play
- Open your device's subscription management for Apple App Store or Google Play.
- Find the OS Maps subscription and choose "Cancel subscription".
- Cancellation and billing are managed entirely by Apple or Google; you will receive confirmation from them.
Cancel via Web (OS Shop) or Digital River
- If purchased on the OS Shop: sign in, go to the Subscription Management page, select "Cancel subscription" and confirm.
- If bought through Digital River (MyCommerce): sign in to your Digital River/MyCommerce account or email Digital River Customer Services using the purchase email to request cancellation.
- Expect an on-screen confirmation and a confirmation email for web cancellations; retain these for records.
What happens when you cancel
Access after cancellation
When you cancel, your subscription stops auto-renewal but typically remains active until the end of the paid period.
After the paid period ends, premium features are removed unless you resubscribe.
Data and downloads
Downloaded offline maps may remain on your device, but app behaviour can vary; in some cases the app may attempt to stream online rather than use downloaded data.
Exported or saved routes should remain accessible in your account, but verify before you rely on them during travel.
Will I get a refund?
Web purchases (OS Shop and Digital River)
- Change of mind: you may be eligible for a full refund if you cancel within 14 days of initial purchase and the app has not been used during that period.
- Auto-renewals: cancel at least 2 working days before renewal to avoid the charge.
- If billed and unused during the 14 days after renewal, you may request a refund of the renewal payment.
Trials and physical goods
- Free trial: cancel up to 2 working days before the trial ends to avoid charges; otherwise the trial converts to a paid subscription.
- Custom-made maps (physical goods): returns for change of mind allowed within 14 days for unwanted items; custom-made maps are not refundable unless damaged or printed incorrectly.
Os Maps plans and pricing
Current NZ pricing
Prices below are listed in New Zealand dollars and were current as of January 2026. Subscriptions auto-renew unless cancelled through your app store or account.
Plan table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Monthly Subscription (OS Maps Premium) | NZ$6.99 | Monthly | Access to OS Explorer & Landranger maps, route planning, offline download, global topo maps including New Zealand |
| Annual Subscription (OS Maps Premium) | NZ$39.99 | Annual | Same as monthly, but billed annually - equivalent to ~NZ$3.33/month |
Your consumer rights in New Zealand
Non-excludable guarantees
Under New Zealand consumer law, goods and services come with guarantees that cannot be excluded by the supplier.
These guarantees cover acceptable quality, fitness for purpose and that services will be supplied with reasonable care and skill.
Remedies for failures
- Major failure: you are entitled to a replacement, or to cancel and receive a refund of the unused portion or compensation.
- Non-major failure: you can require remedy within a reasonable time, or cancel and receive a refund for the unused portion plus compensation for foreseeable loss if remedy is not possible.
Customer experiences
Positive feedback
Users commonly praise the quality and accuracy of OS maps for route planning, navigation and offline access.
Some reviewers note helpful customer service in resolving issues like lost downloaded maps.
Negative feedback
Frequent complaints relate to difficulty cancelling subscriptions due to confusing or hidden interface elements.
Other issues include offline maps not displaying reliably, app performance problems, unwanted suggestions and GPS or UI complaints.
Documentation checklist
Essential items to gather
- Order confirmation or receipt (email) showing purchase date and plan.
- Payment method statement showing the charge.
- Account email used for purchase (App Store, Google Play, OS Shop or Digital River).
- MyCommerce/Digital River order ID if applicable.
Helpful supporting evidence
- Screenshots of subscription pages, renewal notices, or error messages.
- Confirmation emails or on-screen cancellation confirmations.
- Notes of any correspondence with customer service and dates.
Common mistakes
Choosing the wrong cancellation path
A common error is attempting to cancel a subscription in the app when it was purchased through Apple or Google.
If bought via the App Store or Google Play you must cancel through that store; doing otherwise will not stop billing.
Missing time windows and proof
Not cancelling at least 2 working days before renewal can result in an unintended charge.
Failing to keep receipts, confirmation emails or order IDs makes refunds and disputes slower and harder to resolve.
Comparative recap
Quick comparison by purchase channel
The table below summarises cancellation method, refund likelihood and contact route for each purchase channel.
Comparison table
| Aspect | App Store (iOS) / Google Play | Web (OS Shop) | Web via Digital River |
|---|---|---|---|
| How to cancel | Cancel via Apple or Google subscription settings | Cancel via Subscription Management page on OS Shop | Cancel via Digital River (MyCommerce) account or email Customer Services |
| Refund policy | Managed by Apple/Google according to their refund rules | 14-day change-of-mind refund if unused; 14 days after renewal possible if unused; cancel 2 working days before renewal to avoid charge | Follow Digital River refund process; contact using purchase email for assistance |
| Contact point | Apple or Google support | OS Shop customer support (on-site account pages) | Digital River / MyCommerce Customer Services |
After cancelling
What to check immediately
Retain and save any cancellation confirmation or email as proof of cancellation.
Verify your app still has access until the end of the paid period and confirm that premium features are scheduled to end.
Helpful links
- OS Maps - official site
- Apple: cancel subscriptions
- Google Play: cancel subscriptions
- Digital River / MyCommerce
- New Zealand Commerce Commission - consumer rights
Address
Corporate postal address
Ordnance Survey corporate postal address (UK):
Explorer House, Adanac Drive, Southampton, England SO16 0AS, United Kingdom
Local availability
There is no specific Ordnance Survey postal address in New Zealand for cancellations; use the online channels or the UK address for written correspondence if required.