Cancel Os Maps: Easy Method

What is Os Maps

Overview

OS Maps is a digital mapping and navigation service from Ordnance Survey offering detailed topographic maps, route planning and offline downloads for leisure and outdoor use.

Main features

Features include access to OS Explorer and Landranger maps, route creation and recording, offline map downloads and global topographic coverage that includes New Zealand.

How to cancel Os Maps

Cancel via App Store (iOS) / Google Play

• Open your device's subscription management for Apple App Store or Google Play.
• Find the OS Maps subscription and choose "Cancel subscription".
• Cancellation and billing are managed entirely by Apple or Google; you will receive confirmation from them.

Cancel via Web (OS Shop) or Digital River

• If purchased on the OS Shop: sign in, go to the Subscription Management page, select "Cancel subscription" and confirm.
• If bought through Digital River (MyCommerce): sign in to your Digital River/MyCommerce account or email Digital River Customer Services using the purchase email to request cancellation.
• Expect an on-screen confirmation and a confirmation email for web cancellations; retain these for records.

What happens when you cancel

Access after cancellation

When you cancel, your subscription stops auto-renewal but typically remains active until the end of the paid period.

After the paid period ends, premium features are removed unless you resubscribe.

Data and downloads

Downloaded offline maps may remain on your device, but app behaviour can vary; in some cases the app may attempt to stream online rather than use downloaded data.

Exported or saved routes should remain accessible in your account, but verify before you rely on them during travel.

Will I get a refund?

Web purchases (OS Shop and Digital River)

• Change of mind: you may be eligible for a full refund if you cancel within 14 days of initial purchase and the app has not been used during that period.
• Auto-renewals: cancel at least 2 working days before renewal to avoid the charge.
• If billed and unused during the 14 days after renewal, you may request a refund of the renewal payment.

Trials and physical goods

• Free trial: cancel up to 2 working days before the trial ends to avoid charges; otherwise the trial converts to a paid subscription.
• Custom-made maps (physical goods): returns for change of mind allowed within 14 days for unwanted items; custom-made maps are not refundable unless damaged or printed incorrectly.

Os Maps plans and pricing

Current NZ pricing

Prices below are listed in New Zealand dollars and were current as of January 2026. Subscriptions auto-renew unless cancelled through your app store or account.

Plan table

Your consumer rights in New Zealand

Non-excludable guarantees

Under New Zealand consumer law, goods and services come with guarantees that cannot be excluded by the supplier.

These guarantees cover acceptable quality, fitness for purpose and that services will be supplied with reasonable care and skill.

Remedies for failures

• Major failure: you are entitled to a replacement, or to cancel and receive a refund of the unused portion or compensation.
• Non-major failure: you can require remedy within a reasonable time, or cancel and receive a refund for the unused portion plus compensation for foreseeable loss if remedy is not possible.

Customer experiences

Positive feedback

Users commonly praise the quality and accuracy of OS maps for route planning, navigation and offline access.

Some reviewers note helpful customer service in resolving issues like lost downloaded maps.

Negative feedback

Frequent complaints relate to difficulty cancelling subscriptions due to confusing or hidden interface elements.

Other issues include offline maps not displaying reliably, app performance problems, unwanted suggestions and GPS or UI complaints.

Documentation checklist

Essential items to gather

• Order confirmation or receipt (email) showing purchase date and plan.
• Payment method statement showing the charge.
• Account email used for purchase (App Store, Google Play, OS Shop or Digital River).
• MyCommerce/Digital River order ID if applicable.

Helpful supporting evidence

• Screenshots of subscription pages, renewal notices, or error messages.
• Confirmation emails or on-screen cancellation confirmations.
• Notes of any correspondence with customer service and dates.

Common mistakes

Choosing the wrong cancellation path

A common error is attempting to cancel a subscription in the app when it was purchased through Apple or Google.

If bought via the App Store or Google Play you must cancel through that store; doing otherwise will not stop billing.

Missing time windows and proof

Not cancelling at least 2 working days before renewal can result in an unintended charge.

Failing to keep receipts, confirmation emails or order IDs makes refunds and disputes slower and harder to resolve.

Comparative recap

Quick comparison by purchase channel

The table below summarises cancellation method, refund likelihood and contact route for each purchase channel.

Comparison table

After cancelling

What to check immediately

Retain and save any cancellation confirmation or email as proof of cancellation.

Verify your app still has access until the end of the paid period and confirm that premium features are scheduled to end.

Helpful links

• OS Maps - official site
• Apple: cancel subscriptions
• Google Play: cancel subscriptions
• Digital River / MyCommerce
• New Zealand Commerce Commission - consumer rights

Address

Corporate postal address

Ordnance Survey corporate postal address (UK):

Explorer House, Adanac Drive, Southampton, England SO16 0AS, United Kingdom

Local availability

There is no specific Ordnance Survey postal address in New Zealand for cancellations; use the online channels or the UK address for written correspondence if required.