Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pdf Guru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pdf Guru: Easy Method
What is Pdf Guru
Overview
Pdf Guru is a PDF editing and management service that offers tools for viewing, converting, annotating, and signing PDF files. It is presented as a consumer-focused app and web service for personal and business document tasks.
Ownership and registration
Pdf Guru operates under LOPOFIST LIMITED, with an address in Nicosia, Cyprus. It is also reported to be registered in the UK for certain administrative or cancellation purposes.
How to cancel Pdf Guru
Cancel via the app
- Open the Pdf Guru app on your device and sign in to your account.
- Go to Settings or Account and find Subscriptions or Billing.
- Select the active subscription and choose Cancel or Turn Off Auto-Renewal, then confirm.
Cancel via website or support
- Sign in at the Pdf Guru website, navigate to Account or Billing, and look for subscription management options.
- If no self-serve option exists, contact Pdf Guru support through the app or website and request cancellation, keeping a copy of your message.
- If registered through Apple or Google, cancel through the relevant App Store subscription settings.
What happens when you cancel
Access and features
After cancelling, you may retain access to premium features until the paid period ends. Access typically stops at the end of the current billing cycle.
Renewal and billing
Cancellation prevents future automatic renewals. You should check your next statement to confirm no further charges appear.
Data and account
Cancellation usually does not delete your account or stored documents. If you want data removed, request deletion from support or follow account deletion steps if available.
Will I get a refund?
Refund policy overview
Refund eligibility depends on Pdf Guru’s terms of sale and where you purchased the subscription (direct, Apple, Google). Many providers do not offer refunds for elapsed service periods.
Exceptions and how to request
- Possible exceptions: billing errors, duplicate charges, or failure to provide the paid service.
- To request a refund, gather proof (receipts, statements, screenshots) and contact Pdf Guru support with a clear refund request.
- If purchased via Apple/Google, follow their refund request processes in addition to contacting Pdf Guru.
Pdf Guru plans and pricing
Common plans
Plan names commonly include Free, Premium (individual), and Business or Team subscriptions. Exact plan names and tiers may vary by market and platform.
Notes on pricing
Pricing can differ depending on region, platform (web vs app stores), and promotional offers. If official pricing is unavailable, it is sensible to expect variations.
| Plan | Price (NZD) | Billing | Trial |
|---|---|---|---|
| Free | Varies | None | Varies |
| Premium (Individual) | Varies | Monthly / Annual | Varies |
| Business / Team | Varies | Monthly / Annual | Varies |
Your consumer rights in New Zealand
Key legal protections
In New Zealand, consumers are protected by laws that cover fair trading and the quality of services. These laws require clear terms and honest advertising.
How to enforce your rights
- Contact the supplier first with a clear request for refund, cancellation, or remedy.
- If unresolved, seek guidance from the Commerce Commission, Citizen’s Advice Bureau, or Consumer NZ.
- Minor disputes may be taken to the Disputes Tribunal if the vendor does not resolve the issue.
Customer experiences
Common reports
Users commonly praise PDF editing and conversion features and convenience for basic tasks. Positive reviews often mention simplicity and useful tools.
Balance of reviews
Complaints tend to focus on billing, unexpected renewals, or difficulty cancelling through certain platforms. Experiences vary by how the subscription was purchased (direct vs app store).
Documentation checklist
What to collect
- Order confirmation or receipt showing the subscription purchase.
- Screenshots of subscription settings, active plan, and cancellation attempts.
- Bank or card statements showing the charge(s).
- Copies of emails or chat logs with Pdf Guru support.
How to use the documents
- Attach them to your refund or cancellation request to support your claim.
- Keep dated records in case you need to escalate to a consumer agency or tribunal.
Common mistakes
Timing and auto-renewal
Many users assume cancelling immediately stops the current period; in most cases, cancellation prevents future renewals but does not refund the current period.
Example: cancelling on day 2 of a monthly period usually keeps access until the month ends but does not trigger a refund.
Wrong account or store
Users sometimes cancel the wrong account or forget the store used to subscribe (Apple/Google vs direct). This can leave active charges in place.
Example: cancelling via the vendor’s website while the subscription is billed through Apple will not stop App Store renewals.
Comparative recap
Summary table
| Method | Ease | Typical processing time | Refund likelihood |
|---|---|---|---|
| In-app / Account portal | Usually easy | Immediate to 24 hours | Varies |
| Website support request | Moderate | 24 - 72 hours (response) | Varies |
| Apple App Store | Depends on Apple process | Varies (Apple processing) | Varies |
| Google Play Store | Depends on Google process | Varies (Google processing) | Varies |
How to choose a method
Choose the cancellation method matching where you purchased the subscription to ensure it stops billing. Use support requests if the self-serve route is unavailable.
Keep documentation regardless of method to support any refund or dispute claim.
After cancelling
What to monitor
Check your email for cancellation confirmation and retain it. Verify your bank or card statements over the next billing cycle to ensure no further charges occur.
Useful links
- Commerce Commission NZ - guidance on fair trading and consumer rights.
- Consumer NZ - practical consumer advice and complaint steps.
- Citizens Advice Bureau NZ - free information and help with disputes.
- Disputes Tribunal - how to take small claims in New Zealand.
- Office of the Privacy Commissioner NZ - for data deletion and privacy concerns.
Address
Registered address
LOPOFIST LIMITED
26 Stavrou Street, Nicosia 2034, Cyprus
Contact tips
When contacting the company about cancellations or refunds, include your account email, subscription details, purchase date, and screenshots of charges.
Keep copies of all correspondence and use the addresses or support channels shown in the app or on official Pdf Guru pages for verification.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.