Cancel PEOPLELOOKER online
Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Peoplelooker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Peoplelooker: Easy Method
What is Peoplelooker
Service overview
PeopleLooker is an online people-search and background-report service that aggregates public records, contact details, and basic background information.
It offers web searches and report downloads, often used for contact tracing, basic background checks, or locating people.
Typical uses
Individuals use PeopleLooker for reverse phone and address lookups, identity verification, and locating former contacts.
Access to full features typically requires a paid trial or subscription with auto-renewal options.
How to cancel Peoplelooker
Online (website & live chat)
- Log in to your PeopleLooker account.
- Go to "Contact Us" or the site footer and select "Cancel My Account."
- Follow the on-screen prompts to confirm cancellation and wait for a confirmation email.
- Alternatively, after logging in use "Chat with Us Live" and request cancellation; include your 9-digit member ID and account email.
Phone and email
- Call PeopleLooker at 1-800-592-1753 (daily, approximately 06:00 - 23:30 EST). Provide your 9-digit member ID and request cancellation.
- Email support@peoplelooker.com with your full name, account email, and 9-digit member ID. Request cancellation and ask for written confirmation.
App store subscriptions
- If billed via the App Store (iOS): Open Settings → [Your Name] → Subscriptions, select PeopleLooker, and cancel auto-renewal.
- If billed via Google Play: Open Google Play → Subscriptions → select PeopleLooker → Cancel.
What happens when you cancel
Access and billing
After cancellation you typically retain access until the end of your current billing period.
Auto-renewal is turned off; no further charges should occur after the period ends if cancellation succeeds.
Confirmation and records
PeopleLooker should send a confirmation email or chat transcript when cancellation is processed; keep this for your records.
If you do not receive confirmation, follow up with support or use written methods (email) to document the request.
Account data
Cancelling a subscription does not necessarily delete your account or stored data; check account settings for deletion options.
Request account closure explicitly if you want PeopleLooker to remove your account data, and keep confirmation of that action.
Will I get a refund?
General policy
PeopleLooker handles refunds on a case-by-case basis and does not offer automatic prorated refunds for unused time.
Official guidance suggests refunds are not guaranteed and are considered under special circumstances.
Platform-specific exceptions
- Google Play: you can request a refund through the Google Play Store "Request a refund" options; platform policies apply.
- App Store purchases: Apple’s refund processes and local consumer protections (see Apple support) may apply for purchases made via iOS.
How to request a refund
- Contact support via email or phone, state the reason, include your member ID and account email, and request written confirmation.
- Provide supporting evidence (unauthorised charge, accidental sign-up) to improve chances of a refund.
Peoplelooker plans and pricing
Available plans
Common plans include a low-cost trial, a monthly membership, and a discounted multi-month prepaid option.
Prices are listed in USD and will convert to NZD at checkout depending on your payment processor.
Pricing notes
No NZD-denominated prices were publicly available; final NZD charges depend on exchange rates and fees charged by your bank or app store.
Check your payment method for exact converted amounts and any foreign transaction fees.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 7-day Trial | US$1.00 | One-time (7 days) | Full access; auto-renews to monthly unless cancelled |
| Monthly Membership | US$23.99/month | Monthly | Up to 100 reports/month; unlimited searches across types |
| 3-Month Membership | US$57.57 total (~US$19.19/month) | 3 months (prepaid) | Same features as monthly at a discounted rate |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be supplied with reasonable care and skill and be fit for purpose.
Businesses cannot contract out of CGA rights, so a blanket "no refunds" term may not override statutory protections.
Fair Trading Act
The Fair Trading Act prohibits misleading or deceptive conduct, including in cancellation or refund communications.
If PeopleLooker's policies or practices are misleading, that may constitute a breach of NZ law.
App store and chargeback options
- Apple notes that NZ consumer law protections can supersede service provider terms for App Store purchases; see Apple support for guidance.
- If refunds are wrongly denied, you may dispute charges with your payment provider or bank and cite CGA rights.
Customer experiences
Positive reports
Some users report successful immediate refunds after contacting support, especially for accidental sign-ups.
These cases often involved prompt support response and clear documentation of the issue.
Common complaints
Many users complain about difficulty cancelling, continued auto-charges after cancellation attempts, and poor or slow customer support.
Other issues reported include unauthorized double charges during trials and outdated or inaccurate information in reports.
Documentation checklist
Required account details
- Full name exactly as on the account.
- Account email address used to register.
- 9-digit PeopleLooker member ID (if available).
Supporting evidence
- Confirmation emails, receipts, or screenshots of your subscription and charges.
- Chat transcripts, call reference numbers, or copies of emails sent to support.
- Bank or card statements showing charge dates and amounts.
Common mistakes
Using the wrong cancellation channel
Example: Cancelling in the App Store but still being billed because the subscription was set up directly on the PeopleLooker website.
Tip: Verify where the charge originates (App Store, Google Play, or PeopleLooker) before cancelling.
Not keeping confirmation
Example: Relying on an unconfirmed verbal cancellation and later being re-billed without written proof.
Tip: Always request written confirmation (email or chat transcript) and save it for disputes.
Comparative recap
Quick comparison
The table below summarises cancellation methods, expected speed, and refund likelihood to help you choose the best route.
How to choose
If billed via App Store/Google Play, start with the respective store for cancellation and refund requests.
If billed directly, use website chat or email with documented member ID for the clearest record.
| Method | Typical speed | Refund likelihood | Notes |
|---|---|---|---|
| Website (Account page) | Immediate cancellation; confirmation by email | Low - medium (case-by-case) | Best for direct subscriptions; keep confirmation email |
| Live chat | Fast if available | Low - medium (request transcript) | Good for quick interaction; ask for transcript |
| Phone (1-800-592-1753) | Immediate when answered | Low - medium (ask for confirmation) | Record call details and reference number |
| Email (support@peoplelooker.com) | Slower but creates written record | Low - medium (case-by-case) | Include full account details and request written confirmation |
| App Store (iOS) | Immediate to stop auto-renewal | Depends on Apple policies and NZ consumer law | Use Apple refund process for billing disputes |
| Google Play | Immediate to stop auto-renewal | Use Google Play refund request | Request refund via Google Play if applicable |
After cancelling
Follow-up actions
- Save any confirmation emails, chat transcripts, or call references as evidence.
- Monitor your bank or card statements for any further charges and report them promptly.
- If a refund is needed, email support with documentation or use the app-store refund process if applicable.
Helpful links
- Rocket Money cancellation guide
- PeopleLooker Intercom cancellation article
- Chargeback cancellation guide
- Apple support: app refunds and local consumer rights
- Google Play / refund guidance
Address
Mailing address
MSC - 217730, P.O. Box 105168, Atlanta, GA 30348-5168, United States.
Notes
This is a US-based mailing address for PeopleLooker correspondence. No New Zealand postal address was identified.
If you send cancellation or complaints by post, include all account details and request written confirmation of receipt.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.