Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Resume.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Resume.Com: Easy Method
What is Resume.Com
Overview
Resume.Com (often referenced alongside Resume.co / Resume Hero in public materials) is an online resume-building and subscription service that offers templates, editing tools, and premium features for job applicants.
The site operates internationally and appears to bill in USD or EUR for many users rather than showing New Zealand dollar (NZD) pricing.
Service and ownership
Public records and service pages show connections to brands like Resume.co / Resume Hero, and business operations are reported from Canada for the Resume.com entity.
If you need to confirm brand ownership or terms, check the service’s help pages and terms of service linked in the relevant sections below.
How to cancel Resume.Com
Cancel via website (account profile)
- Log into your Resume.co / Resume.com account on the website.
- Go to your profile or Account settings and open the Subscription section.
- Click the "Cancel Subscription" button; you will retain access until the end of the current billing cycle.
- See the service help article: Resume.co Help Center - Cancel Subscription.
Cancel for mobile purchases (App Store / Google Play)
- iOS (App Store): Open Settings > your name > Subscriptions > Resume.co (or Resume.com entry) > Cancel Subscription. Apple handles billing and refunds.
- Android (Google Play): Open Google Play Store > profile icon > Payments & subscriptions > Subscriptions > Resume.co (or Resume.com entry) > Cancel subscription. Google handles billing and refunds.
- If you are unsure which channel charged you, check your bank/credit card statement for the merchant name and follow the appropriate store’s cancellation flow.
What happens when you cancel
Access after cancellation
When you cancel a subscription on the website or via a store, you typically retain access to paid features until the end of the current billing period.
After that date, access to premium templates and features is usually removed and your account returns to any free plan limitations.
Billing and renewals
Cancelling stops future automatic renewals, but it does not automatically issue refunds unless the refund policy or store policies apply.
For app-store purchases, billing and refund handling are governed by Apple or Google, not the website directly.
Data and account information
Your account data (resumes, profile) is normally retained unless you delete it; policies vary by service and are not publicly detailed for NZ users.
Export or download important documents before cancelling if you need local copies.
Will I get a refund?
Refunds for web purchases
Resume.co / Resume.com states a full refund is available if requested within 14 days of purchase, with no questions asked.
Technical limitations mean refunds can only be processed for payments made within the last 90 days. See the refund policy: Resume.co refund policy.
Refunds for App Store and Google Play purchases
If you bought the subscription through Apple or Google, refund requests must go to the respective store and are subject to their policies.
For store refunds, use Apple’s or Google Play’s refund request process; the merchant typically cannot directly refund those purchases.
Resume.Com plans and pricing
Available plans
No definitive public NZD pricing or plan list for 2024/2025 was found for Resume.com / Resume.co.
The site and third‑party listings commonly show billing in USD or EUR rather than NZD.
Rates in New Zealand dollars
Because no official NZD price list is publicly available, the NZD cost can vary depending on the billing currency, payment provider, and your bank’s conversion rates.
| Plan | NZD price | Notes |
|---|---|---|
| Public plan information | Varies | No official NZD pricing found; listings commonly bill in USD or EUR. User reports mention unexpected monthly charges but not NZD amounts. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections such as the Consumer Guarantees Act and the Fair Trading Act may apply to digital services and subscriptions.
These laws protect against misleading representations and require fair practices around cancellation and refunds.
Remedies and how to act
- If the service fails to honour published refund or cancellation terms, you may complain to the Commerce Commission.
- Keep all receipts, screenshots, and correspondence; you can also dispute charges via your bank or card issuer if necessary.
- For unresolved issues consider lodging a formal complaint with consumer authorities or seeking dispute resolution through your payment provider.
Customer experiences
Positive summaries
Some review listings and aggregators note straightforward resume-building functionality and useful templates for job applicants.
Sources summarising positive features include aggregated review sites such as bestresumeapps.com.
Negative summaries
Multiple reviews report unexpected recurring subscriptions, charges after attempted cancellation, difficulty contacting support, and denied refunds.
Reported issues are visible on Trustpilot and Sitejabber: Trustpilot, Sitejabber.
Documentation checklist
What to collect before cancelling or disputing
- Account email and username used for the subscription.
- Order receipts, invoice numbers, and payment transaction dates (bank or card statements).
- Screenshots of subscription pages, cancellation buttons, trial offers, and confirmation messages.
Tips for contacting support
- Use the help center links or the email address shown on the service’s help/terms pages if available.
- If you do not get a reply, escalate by contacting your bank, and keep a record of all attempts to resolve the issue.
Common mistakes
Examples of frequent user errors
Many users forget they subscribed via the App Store or Google Play and try to cancel on the website, leaving the store subscription active.
Other common mistakes include not saving receipts, missing the trial end date, and assuming cancellation automatically triggers a refund.
How to avoid these mistakes
Always check your bank statement for the merchant name to confirm where the subscription originated before attempting cancellation.
Download and save receipts, set calendar reminders for trial expiry, and follow both the website and store cancellation flows where applicable.
Comparative recap
Quick comparison
| Aspect | Resume.com (what is reported) | Typical expectations for similar services |
|---|---|---|
| Cancellation methods | Website profile Subscription section; App Store; Google Play. | Website account settings and app-store subscription management are common. |
| Refund policy | Web: full refund if requested within 14 days (refunds only for payments within last 90 days). App-store refunds via store. | Varies by service; many offer short trial/refund windows and rely on store policies for in‑app purchases. |
| Billing currency | Often billed in USD or EUR; no official NZD pricing found. | Some services display local NZD pricing; others bill in a major currency and convert at payment time. |
| Public reviews | Multiple complaints about unexpected charges and poor support; low aggregate ratings reported (~1.4/5 on Trustpilot). | Reputations vary widely; reliable services usually have clearer billing and responsive support. |
Key takeaway
Resume.com provides standard cancellation paths but has recurring public complaints about billing clarity and refund responsiveness.
Confirm your purchase channel, save proof of payment, and act quickly if you seek a refund within the stated windows.
After cancelling
Immediate steps
- Save copies of any confirmation of cancellation and check that your subscription status shows as cancelled.
- Monitor your bank or card statement for any further charges and note dates and amounts if they occur.
Helpful links and actions
- Cancel subscription guide: Resume.co Help Center - Cancel.
- Refund policy: Resume.co Refund Policy.
- If purchased via App Store or Google Play, use the respective support pages for refunds and disputes.
- If unresolved, consider contacting New Zealand consumer authorities or your payment provider to dispute a charge.
Address
Company postal/business address
The Resume.com entity is reported to operate from Canada. Known address:
205‑1080 Mainland Street, Vancouver, BC V6B 2T4, Canada.
Notes for New Zealand users
No New Zealand postal address for cancellation or formal correspondence was found in public records.
If you need to send a formal complaint or a written cancellation, include full documentation and consider using your bank’s dispute process or contacting NZ consumer authorities if the issue is not resolved.