Cancel Samcart: Easy Method

What is Samcart

Overview

SamCart is a web-based checkout and subscription platform used to sell digital products, courses, and services. It focuses on optimising checkout pages, upsells/downsells and recurring billing for creators and businesses.

Purpose and users

Businesses and creators use SamCart to accept payments, host courses via integrations, and manage subscriptions and payments. Pricing and support are handled through SamCart's web dashboard and support channels.

How to cancel Samcart

Via Web (Dashboard)

• Log in to your SamCart account.
• Go to "Billing" in your dashboard (top-right drop-down).
• Click "Manage" on the subscription you want to cancel.
• Follow prompts and confirm "Cancel My Subscription".
• Your subscription remains active until the end of the billing period unless you choose immediate cancellation.
• See SamCart's guide: How to cancel in-app.

Via Email or Support

• Email billing@samcart.com or use the help widget and select "Billing: Cancellation Request".
• Cancellations via support normally take effect after the current billing period unless otherwise confirmed.
• Submit clear account details and the subscription you want cancelled to speed processing.

In-app self-service

• From the Billing page you can choose "Cancel My Subscription" or "Pause My Subscription".
• Confirm via on-screen pop-ups and short surveys as requested.
• Access continues until the end of the billing cycle unless immediate cancellation is selected.

App Store / Google Play note

• There is no documented SamCart-specific mobile app in the Apple App Store or Google Play for subscription management.
• If you paid via a mobile platform, verify the payment method; in most cases SamCart cancellations are performed through the web dashboard or support.

What happens when you cancel

Access and billing

When you cancel, your subscription normally remains active until the end of the current billing period. You will keep access to paid features for that remainder.

If you choose immediate cancellation (where offered), access may end immediately and that option is typically presented during the cancellation flow.

Renewal and prorating

SamCart requires cancellations to be made at least five days before the next billing date to avoid renewal. If you cancel mid-cycle, there is no prorated refund for the unused portion of the billing period.

Always check your next billing date in the Billing section and cancel early if you want to avoid another charge.

Data and account

Your account and stored data may remain available depending on plan and retention policies. Export any important data (orders, customer lists, product settings) before cancelling if you need long-term access.

Contact support for help exporting data or clarifying retention timelines for your account type.

Will I get a refund?

General refund policy

Refund eligibility depends on plan type. Annual subscriptions paid upfront may be considered for refund if requested within 30 days of the original purchase.

Monthly subscriptions are generally not eligible for refunds under SamCart's stated terms.

Trials and CreatorU rules

• If you cancel a free or discounted trial before the first charge, you will not be billed.
• If a trial converts to a paid subscription and you then cancel, refunds are not guaranteed; check the 30-day annual window if applicable.
• CreatorU-associated subscriptions: no refunds for most products. Credits may be issued for annual and one-time purchases within 30 days; credits are valid for one year and only for other CreatorU or SamCart products. Monthly CreatorU plans have neither refunds nor credits.

How to request a refund

• Contact billing@samcart.com and include purchase date, invoice or transaction ID, and reason for the request.
• Reference the SamCart Terms & Conditions where relevant: SamCart terms and conditions.
• Keep records of all communications and receipts; if you believe a consumer law applies, note that in your message.

Samcart plans and pricing

Estimated NZ pricing

SamCart lists prices in USD. The following estimate converts a known starting plan to NZD using a recent exchange rate; actual NZ billing may vary.

Pricing notes

For precise NZD pricing check the checkout or contact SamCart support. SamCart may show local charges during purchase depending on payment method and bank conversions.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under New Zealand's Consumer Guarantees Act 1993, services must be provided with reasonable care and skill and as described. Businesses cannot contract out of these guarantees for consumer purchases.

If SamCart fails to deliver the promised service in a consumer sale, CGA remedies (repair, replacement, refund) may be available depending on the issue.

Business vs consumer purchases

CGA does not apply to services acquired for business purposes. If you purchased SamCart for commercial use, CGA protections may not apply.

Whether CGA applies depends on the nature of the purchaser and the intended use; keep documentation about the stated purpose at purchase when making a claim.

Practical steps under NZ law

• Keep evidence of representations (marketing, training promises, receipts).
• Contact SamCart support first; if unsatisfied, seek advice from Consumer Protection NZ or Legal Aid for CGA claims.
• Document all communications and timelines for any formal complaint.

Customer experiences

Positive feedback

• Many reviewers praise responsive, helpful customer service and named support staff resolving issues quickly.
• Users report the platform is intuitive, effective for upsells/downsells and useful for course sellers and revenue optimisation.
• Examples of positive NZ feedback are visible on Trustpilot: SamCart NZ on Trustpilot.

Negative feedback

• Some reviewers note slow or missing responses from support, including unfulfilled refund requests within the advertised windows.
• Complaints include unmet expectations for CreatorU services and training that felt generic rather than personalised.
• See examples of negative reviews on Trustpilot and Capterra: Trustpilot, Capterra NZ.

Documentation checklist

What to gather before cancelling

• Account email and username used with SamCart.
• Subscription ID, plan name, and next billing date from Billing page.
• Invoice numbers, payment receipts, and payment method details.

Supporting evidence for refunds or disputes

• Screenshots of billing, product descriptions, or promises you rely upon.
• Copies of communications with support, dates and names if provided.
• Proof of trial start and end dates if your issue concerns a trial conversion.

Common mistakes

Timing and renewal errors

Waiting too close to the billing date can result in an unexpected renewal. SamCart recommends cancelling at least five days before the next billing date to avoid being charged.

Check the next billing date in the Billing section; set a calendar reminder well ahead to avoid last-minute issues.

Assuming app-store cancellation

Assuming a mobile app cancellation (App Store / Google Play) will stop SamCart billing is a common error. SamCart subscriptions are typically managed via the SamCart web dashboard or support channels.

Always confirm the payment processor on your invoice and follow the corresponding cancellation method.

Incomplete cancellation requests

Submitting a vague cancellation request without account details or subscription ID delays processing. Provide clear identifying information in your first message.

Keep copies of confirmation messages from SamCart after cancellation; if you do not receive confirmation, follow up promptly.

Comparative recap

At-a-glance summary

This table summarises key points to help decide whether SamCart fits your needs and what to expect when cancelling.

When SamCart is a good choice

SamCart suits creators seeking an optimisation-focused checkout platform with upsell/downsell features and course integrations. Consider support reviews and refund rules before committing to annual plans.

After cancelling

Next practical steps

• Save a copy of the cancellation confirmation and check the end-of-service date shown in your account or confirmation email.
• Export any data you need (orders, customer lists, product settings) before access ends.
• Monitor your bank or card statement for final charges and keep evidence if a dispute is required.

Useful links and contacts

• SamCart cancellation guide: How to cancel in-app
• SamCart terms and refund info: Terms and Conditions
• Support email for billing and cancellations: billing@samcart.com
• SamCart NZ Trustpilot reviews: Trustpilot SamCart NZ

Address

Registered address

SamCart Inc., 11850 West Market Place, Suite C, Fulton, Maryland 20759-2671, United States.

Support and contact notes

There is no specific New Zealand postal address for cancellations; use the web dashboard or billing@samcart.com for cancellation requests.

Keep copies of all communications and receipts when contacting support from New Zealand to support any rights under local law.