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Cancel SLACK
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Slack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Slack: Easy Method
What is Slack
Overview
Slack is a cloud-based collaboration platform for real-time messaging, channels, and integrations with third-party tools. It is used by teams to centralise communication, share files, and run workflows.
Core features
Key features include channels, direct messages, searchable message history, integrations, and meeting/call capabilities. Paid tiers add advanced security, administration, and AI features.
How to cancel Slack
Web billing (workspace owner/admin)
- Workspace Owner or Admin: Sign in to your workspace as an owner or admin.
- Navigate to Billing > Change Plan Details (or Change Subscription Details in older UI).
- Choose "Downgrade to Free" and confirm whether to apply immediately or at next renewal.
- Subscription is cancelled by downgrading; unused paid period may be credited as Slack credits (non-transferable, non-refundable).
Mobile store subscriptions (iOS / Android)
- iOS (App Store): Open Settings > Apple ID > Subscriptions > Locate Slack > Cancel Subscription.
- Android (Google Play): Open Google Play > Menu > Subscriptions > Find Slack > Cancel Subscription.
- Note: App Store and Play Store purchases must be cancelled through the respective store settings, not via Slack web billing.
What happens when you cancel
Access and features
When you downgrade to the Free plan, paid features are removed according to the plan terms. Workspace members retain access to the workspace under the Free tier limits.
Billing and credits
Unused subscription time may be issued as Slack credits, which are typically non-transferable and non-refundable and may expire after termination. Access continues until the end of the paid billing period if applicable.
Will I get a refund?
Slack's general policy
Slack typically does not offer refunds or credits for partial months or unused time; paid access generally continues until the end of the billing period. This is the common practice reflected across public guides and summaries.
Exceptions and New Zealand law
- Under the New Zealand Consumer Guarantees Act (CGA), sellers cannot contract out of certain consumer rights for consumer-use services.
- If the service is faulty or does not meet CGA guarantees (reasonable care, fitness for purpose, completion), a vendor's "no refunds" statement may be unenforceable for consumer purchases.
- Note: CGA protections do not apply to services purchased for business purposes; business subscriptions are treated differently.
Slack plans and pricing
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Pro | NZ$8.75 | Monthly | Unlimited message history, unlimited integrations, group meetings, group external messages, basic AI features |
| Pro | NZ$7.25 | Annual per user/month | Same as monthly Pro, billed annually |
| Business Plus | NZ$15.00 | Monthly | All Pro features + advanced AI, workflow generation, translation, daily recaps, enhanced integrations/security |
| Business Plus | NZ$12.50 | Annual per user/month | Same as monthly Business Plus, billed annually |
| Enterprise Grid | Contact for pricing | Custom | Enterprise-grade AI, security, admin controls and governance |
Notes on pricing
Prices above are sourced from a New Zealand storefront listing and may be promotional or approximate. The official Slack site lists USD pricing, and local taxes or billing currency may affect final costs.
Your consumer rights in New Zealand
Applicability of the Consumer Guarantees Act (CGA)
The CGA 1993 provides guarantees for services sold to consumers in New Zealand, including reasonable care and fitness for purpose. Suppliers cannot contract out of these guarantees for consumer transactions.
How this affects Slack subscriptions
- If you bought Slack for personal/consumer use and the service is faulty or not as described, CGA remedies may apply despite a "no refunds" policy.
- If the subscription is for business purposes, CGA protections generally do not apply and refund policies follow contract terms and Slack's billing rules.
- For disputes or claims, keep purchase records, correspondence, and screenshots to support any CGA-based complaint.
Customer experiences
Positive feedback
- Verified NZ reviews praise Slack for ease of use, stability, integrations, searchable history, and value for team communication.
- GetApp and Capterra NZ users highlight improvements to asynchronous work and reduced email volume.
Negative feedback
- Some reviewers report performance issues, unreliable notifications or calls, and support or login difficulties.
- User reports from community sites mention occasional app bugs, lost typed messages on send errors, and slow UI behaviour for some users.
Documentation checklist
Before you cancel
- Record the workspace owner/admin account and login details.
- Note the current billing period end date and payment method used.
- Export any important data or files you need to keep from channels and messages.
After you cancel
- Save any confirmation screens or emails showing the downgrade or cancellation.
- If you intend to claim under consumer law, keep receipts, correspondence with support, and screenshots of issues.
- Check for any Slack credits applied and their expiry or usage rules.
Common mistakes
Canceling in the wrong place
Many users attempt to cancel App Store or Google Play purchases through the Slack web UI. This does not stop store-billed subscriptions.
Always cancel through the store where you purchased the subscription if you used iOS or Android billing.
Assuming automatic refunds
Assuming you will automatically receive a partial refund is a common mistake. Slack typically does not refund partial periods unless an exception applies.
Check whether CGA protections apply to your purchase before escalating a refund request based on consumer rights.
Comparative recap
Quick comparison
| Aspect | Strengths | Weaknesses | Best for |
|---|---|---|---|
| Collaboration & features | Rich integrations, searchable history, many productivity features | Advanced features require paid plans | Teams needing integrations and searchable records |
| Performance & reliability | Generally stable for many users | Some users report slowness, notification/call issues | Organisations with mature IT support and moderate scale |
| Customer support & billing | Clear web billing controls for owners/admins | Mobile-store billing must be handled via App Store/Play Store; refunds uncommon | Admins who manage billing centrally via web |
After cancelling
Next steps
Confirm cancellation or downgrade in the billing section and keep copies of any confirmation. Verify which features are removed and plan accordingly for workflows and integrations.
Useful links
- Manage your Slack plan and billing details (Slack help)
- Older billing UI guidance (Slack help)
- Capterra NZ reviews
- Trustpilot reviews
Address
Slack corporate contact
Slack Technologies LLC, PO Box 207795, Dallas, TX 75320‑7795, United States.
Billing and remittance notes
Slack does not maintain a separate New Zealand postal billing address; international remittance and vendor addresses may route via the US or Ireland as applicable.