Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spss service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Spss: Easy Method
What is Spss
Overview
SPSS (originally "Statistical Package for the Social Sciences") is a commercial statistical analysis and data-management software suite produced by IBM.
It is used for data preparation, descriptive statistics, advanced analytics, and integrates with R and Python for extended functionality.
Typical uses
Researchers, academics, government agencies and businesses commonly use SPSS for surveys, hypothesis testing, regression and reporting.
Licensing is usually subscription-based for cloud/web access or sold as named-user/annual subscriptions via resellers.
How to cancel Spss
Cancel via Web (My IBM account)
- Log in to your My IBM account.
- Navigate to your SPSS subscription and click "Manage".
- Select "Cancel plan" and follow on-screen prompts.
- Expect a confirmation email stating your termination date.
Cancel via other channels (AWS, app stores, reseller)
- If you purchased through AWS Marketplace, follow the vendor or AWS Marketplace account steps to stop auto-renewal; vendor policies often state no pro‑rata refunds.
- SPSS does not appear to be distributed via App Store or Google Play in typical listings; no explicit cancellation flow was found for those platforms.
- If you bought from a local reseller, contact the reseller directly using the order/invoice details to request cancellation or changes.
What happens when you cancel
Access and termination
When you cancel via My IBM you should receive a confirmation email with the termination date.
Access is usually retained until that termination date; confirm the exact end-of-access date in the confirmation message.
Data and renewal
Export or back up any project files, outputs or data before the termination date to avoid loss of access to those resources.
Cancelling prevents future renewals; check billing statements to ensure recurring payments stop after the specified end date.
Will I get a refund?
General refund position
IBM’s publicly available information does not state an explicit refund policy or a statutory 14‑day cooling‑off right for SPSS subscriptions.
Refund eligibility therefore appears to depend on the purchase channel and the vendor’s terms.
Channel-specific exceptions
- AWS Marketplace (vendor): the vendor has stated no refunds or credits for unused portions; you can turn off auto‑renewal and keep access until the billing period ends.
- If you believe a service was misrepresented or faulty, New Zealand consumer law (see next section) may provide remedies even when vendor terms appear restrictive.
Spss plans and pricing
Summary of sample plans
Below are sample Retail Recommended Prices (RRP) in NZD from a New Zealand reseller. Actual purchase prices and available plans may vary by vendor and qualification (academic, government).
Table of plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| SPSS Statistics Base - Govt 1-year subscription (Windows) | NZ$1,321.60 RRP | Annual | Statistics Base |
| SPSS Statistics Premium Faculty Pack - Academic 1-year | NZ$511.11 RRP | Annual | Premium features for faculty |
| SPSS Statistics Bootstrapping Add-on - Govt 1-year | NZ$768.65 RRP | Annual | Bootstrapping module |
| SPSS Statistics Custom Tables & Advanced Statistics Add-on - Govt 1-year | NZ$2,008.35 RRP | Annual | Custom Tables & Advanced Statistics modules |
| SPSS Statistics Custom Tables Add-on - Govt 1-year | NZ$1,411.50 RRP | Annual | Custom Tables module |
Your consumer rights in New Zealand
Relevant laws
The Consumer Guarantees Act and the Fair Trading Act apply in New Zealand and may provide remedies if a service is faulty, misrepresented or not delivered as promised.
These laws can override restrictive vendor terms in certain circumstances.
How to act on rights
- Contact the vendor or reseller first with evidence (order, invoice, screenshots).
- If unresolved, seek guidance from consumer support bodies such as Citizens Advice Citizens Advice Bureau or the Commerce Commission Commerce Commission.
- Document all communications and allow reasonable time for the vendor to respond before escalating.
Customer experiences
Positive feedback
Review sites note strong usability, comprehensive statistical features, and reliable handling of large datasets.
Capterra and TrustRadius report high scores for ease of use and functionality, though reviewers mention cost as a drawback.
Negative feedback
Some reviewers on Trustpilot and other forums report difficulty cancelling, unexpected charges, and confusing billing processes.
Experiences with customer support are mixed - some users report prompt help, others report delays or unresolved issues.
Documentation checklist
What to gather before contacting support
- Order confirmation and invoice number.
- Account email or My IBM user ID linked to the subscription.
- Subscription or product ID shown in My IBM or reseller documentation.
- Payment method details and date of last charge.
Other useful evidence
- Screen captures of subscription pages or billing statements.
- Any confirmation emails or previous cancellation attempts.
- Reseller contact details if purchased via a third party.
Common mistakes
Assuming cancellation is immediate
Many users expect service to stop immediately after requesting cancellation. In practice, access often continues until the stated termination date.
Always read the confirmation email to know the effective end date and check billing statements for any final charges.
Not backing up data
Users sometimes lose access to projects because they did not export data before service ended.
Export all outputs, syntax, and data files before the confirmed termination date to avoid data loss.
Comparative recap
At-a-glance platform differences
The table below summarises cancellation and refund differences by purchase platform to help you decide where to check first.
Comparison table
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Web (IBM My IBM account) | Log in to My IBM → Manage subscription → Cancel plan. | No explicit IBM refund policy publicly stated. | Access typically until the termination date shown in confirmation email. |
| AWS Marketplace (vendor) | Turn off auto‑renewal in AWS Marketplace or follow vendor instructions. | Vendor states no refunds or credits for unused portions. | Access usually retained until end of billing cycle. |
| App Store / Google Play | No specific SPSS listings or cancellation instructions were found; check the app store purchase history if applicable. | Not applicable / no details found for SPSS via these stores. | Varies by platform; follow App Store/Play Store policies if a purchase exists there. |
After cancelling
Next steps
Export and back up any data, outputs and syntax files before your access ends.
Check for and keep the cancellation confirmation email and any final invoices for your records.
Getting further help
- IBM support and account management pages: IBM Support.
- New Zealand consumer advice: Consumer Protection (MBIE) and Citizens Advice Bureau.
Address
Regional office for New Zealand
Level 7, 44 Anzac Avenue, Box No. 4097, Shortland Street, Auckland City, New Zealand
Use this address for postal enquiries or to identify the regional office when contacting support about New Zealand‑specific matters.
Mailing and contact notes
If your purchase was made through a reseller or a marketplace, contact details for the seller may differ from this regional office.
Always include order details, account email and clear cancellation requests when contacting by post or email to speed up handling.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.