Cancel STOCKOPEDIA online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Stockopedia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Stockopedia: Easy Method
What is Stockopedia
Service overview
Stockopedia is an online investment research and stock‑screening platform that provides data, ratings (StockRanks), screens, reports and portfolio tools for investors.
It combines market data, quantitative screens and educational resources to help users research and manage equity investments.
Who uses it
Users include individual investors, DIY portfolio holders and investment researchers seeking structured analytics and screening tools.
The service is subscription‑based with web access and account features that start immediately after signup.
How to cancel Stockopedia
Cancel via the website (recommended)
- Sign in at www.stockopedia.com.
- Go to your profile → Personal Settings → Subscriptions & billing.
- Find the cancel option at the bottom of the Subscriptions & billing page and confirm cancellation.
- Cancellation takes effect at the end of your current billing cycle; no pro‑rata refunds are available.
App Store / Google Play subscriptions
- Stockopedia does not document App Store or Google Play subscriptions; the company directs users to cancel via the website.
- If you believe you subscribed via an app platform, check your iOS or Google Play subscription settings; platform support may be required.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current billing period.
You retain full access to paid features until the next billing date, after which access reverts to your plan level (free or expired).
Renewal and pricing effects
Cancellation prevents future renewals, but restarting may mean losing any discounted rate you previously had.
There are no pro‑rata refunds for unused time if you cancel mid‑period.
Will I get a refund?
Free trial and initial payment
Stockopedia offers a 14‑day free trial that you can cancel anytime during the trial without being charged.
After the trial, there is a 30‑day money‑back guarantee from the first payment - request a refund within 30 days for a full refund.
After the refund window
- After the 30‑day window, Stockopedia has a strict no‑refund policy for monthly or annual subscriptions.
- No pro‑rata refunds are provided for cancellations made mid‑period, and renewal subscriptions are excluded from the initial 30‑day guarantee.
- Australasian users (New Zealand/Australia): you may be entitled to a full refund if you cancel within 30 days of joining; after that no refunds apply.
Stockopedia plans and pricing
Pricing overview
Stockopedia publishes multiple plans (e.g., Basic, Pro, Premium), with features and prices that may change over time.
If you need exact current pricing, check the Stockopedia Pricing page linked below.
Table of plans
| Plan name | Typical billing options | Approximate price (NZD) | Notes |
|---|---|---|---|
| Basic | Monthly / Annual | Varies | Entry features, limited screens and reports |
| Pro | Monthly / Annual | Varies | Full StockRanks, enhanced screening and portfolio tools |
| Premium | Monthly / Annual | Varies | All features, advanced data and reports |
Your consumer rights in New Zealand
Refund entitlement for Australasian users
Stockopedia’s Financial Services Guide for Australasian users notes entitlement to a full refund if you cancel within 30 days of joining.
The 30‑day money‑back guarantee does not apply to renewal subscriptions after that initial period.
Practical steps and contact
If you believe you are entitled to a refund, contact Stockopedia support as soon as possible and provide your join date and payment proof.
For unresolved complaints, refer to the Financial Services Guide included in your account materials for Australasian complaint procedures.
Customer experiences
Positive feedback
Users commonly praise Stockopedia’s intuitive interface, comprehensive datasets and easy‑to‑use research tools such as StockRanks and screens.
Many report that portfolio features, educational resources and customer support add good value for money.
Negative feedback
Some users have raised concerns about retrospective pricing changes and the impact on portfolio performance, feeling support was unresponsive in some cases.
Others note minor issues like limited local news (e.g., Australia) and occasional discrepancies in market price data.
Documentation checklist
What to have ready before cancelling
- Your Stockopedia account email and username.
- Subscription plan name and billing frequency (monthly or annual).
- Proof of payment or receipt showing the first payment date (for 30‑day refunds).
- Trial start and end dates if you used the free trial.
What to include in refund requests
- Clear statement requesting cancellation and (if applicable) a refund.
- Order/invoice numbers, transaction IDs or bank card details used (last 4 digits).
- Any supporting screenshots showing billing or subscription pages.
Common mistakes
Not cancelling in the right place
Example: trying to cancel through a mobile app when your subscription was set up on the website.
Recommendation: sign in on the web and use Personal Settings → Subscriptions & billing to cancel.
Missing refund windows
Example: assuming you can get a pro‑rata refund after the 30‑day period or mid‑period cancellation.
Recommendation: request refunds promptly within the free trial or within 30 days of the first payment if unsatisfied.
Comparative recap
Quick comparison table
| Topic | Web (Account) | App Stores | Refund summary |
|---|---|---|---|
| How to cancel | Profile → Personal Settings → Subscriptions & billing → Cancel | Not documented by Stockopedia; check iOS/Google Play if you subscribed via app | Cancel on web; app purchases may need platform handling |
| When cancellation takes effect | End of current billing cycle | Depends on platform; Stockopedia advises web cancellation | No pro‑rata refunds for unused time |
| Refund windows | 14‑day free trial; 30 days from first payment for refund | Platform refunds follow platform rules; Stockopedia does not document | After 30 days, strict no‑refund policy; Australasian users: full refund if canceled within 30 days of joining |
Key takeaways
- Cancel via the website to ensure your subscription is stopped correctly.
- Act within the trial or 30‑day window if you need a refund.
- Keep payment proof and account details to support any refund request.
After cancelling
Immediate next steps
Keep a copy of the cancellation confirmation or screenshot of the Subscriptions & billing page showing cancellation.
Monitor your billing method to confirm no further renewals are taken after the billing date.
Helpful links and support
- Stockopedia homepage
- Stockopedia Help Center
- Refer to your account's Financial Services Guide for Australasian complaint and refund information.
Address
Company address
Stockopedia Ltd, Oxford Centre for Innovation, New Road, Oxford, OX1 1BY, United Kingdom.
This is the registered UK address; no specific New Zealand postal address was found for cancellations.
Australasian complaints
Australasian users should consult the Financial Services Guide included in their account materials for complaint contacts and refund procedures.
If needed, contact Stockopedia support via the Help Center link above before escalating a complaint.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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