Cancel Streamyard: Easy Method

What is Streamyard

Overview

StreamYard is a browser-based live streaming and recording platform that lets users broadcast to social networks and host multi‑guest shows. It focuses on ease of use with on-screen branding, guests, overlays and recording features.

Typical uses

People use StreamYard for live interviews, webinars, podcasts and social media streaming without installing heavy software. It is popular for small businesses, content creators and marketers who need simple multistreaming tools.

How to cancel Streamyard

Via Web (StreamYard account purchases)

• Log in to your StreamYard account.
• Go to My Account → Billing or Manage Plan.
• Click “Cancel StreamYard subscription” to cancel. After cancelling you will keep paid features until the end of your billing cycle.
• See StreamYard’s cancellation guide: How do I cancel my plan?

Via Apple App Store (iOS purchases)

• If you bought StreamYard through the Apple App Store you must cancel via your Apple account; StreamYard cannot cancel App Store subscriptions for you.
• Request refunds or manage billing through Apple’s subscription settings or Apple Support.
• See StreamYard’s note on App Store purchases: Refund Policy

Via Google Play (Android purchases)

• Google Play purchases are generally managed through Google Play subscriptions; cancel there if you purchased via Google Play.
• StreamYard Help Center does not provide an explicit Google Play cancellation policy; treat Google Play similar to Apple and use Google support if needed.

What happens when you cancel

Access and billing

When you cancel a paid StreamYard subscription purchased directly, you retain paid features until the end of the current billing cycle. Your account then reverts to the Free plan at the cycle end.

Recordings and data

Recordings and paid-feature data created during the paid term may no longer be accessible after your subscription ends. Make copies of important recordings before the plan expiry.

Will I get a refund?

StreamYard refund policy

• Weekly & monthly plans: refund requests accepted within 20 days of the charge.
• Yearly plans: refund requests accepted within 60 days of the charge.
• Downgrading to the Free plan does not automatically produce a refund.
• Purchases made through the Apple App Store cannot be refunded by StreamYard; you must request refunds through Apple.
• Full policy: StreamYard Refund Policy

Exceptions and statutory rights

New Zealand statutory rights (see Consumer Guarantees Act and Fair Trading Act) may override StreamYard’s stated windows if the service is not as described or is defective.

If the service fails to meet acceptable quality or is misleading, you may be entitled to remedies or refunds even outside the stated 20/60 day windows.

Streamyard plans and pricing

Plans table

Currency and NZ pricing

StreamYard accepts payments in USD (and in some cases INR). There are no official New Zealand Dollar prices listed for 2024/2025.

You will need to convert prices from USD to NZD using your bank or card provider’s exchange rate and fees.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services to be of acceptable quality and delivered as described. If StreamYard’s service is faulty or does not match descriptions, you may be entitled to remedies under the CGA.

Digital platform purchases and platforms

For purchases via Apple App Store or Google Play, NZ consumer law still applies; however, refunds and disputes may need to be raised with the platform provider (Apple/Google) as they handle the payment.

StreamYard’s internal refund windows do not negate your statutory rights under the CGA or Fair Trading Act.

Customer experiences

Positive feedback

• Capterra NZ: overall rating 4.5/5 (104 reviews) praising ease of use and value - Capterra.
• GetApp NZ: rating 4.6/5 (103 reviews), high marks for usability and support - GetApp.

Negative feedback

• Trustpilot NZ shows lower satisfaction (1.6/5 from 64 reviews) with complaints about unexpected or repeated charges, cancellation difficulty and refund handling - Trustpilot.
• Some reviewers report price increases, degraded service for important features, and mixed support experiences on Capterra and GetApp.

Documentation checklist

Required information

• Account email used with StreamYard.
• Subscription type and billing date (monthly/yearly).
• Transaction ID or invoice number from your payment receipt.

Helpful files to keep

• Copies/screenshots of billing statements or payment confirmations.
• Cancellation confirmation emails or screenshots of the cancellation page.
• Any correspondence with StreamYard, Apple or Google about the subscription.

Common mistakes

Cancelling the wrong place

A common error is cancelling in StreamYard’s interface when the purchase was made through Apple or Google Play. If you bought via an app store you must cancel there.

Always check the original payment method and transaction details before cancelling.

Assuming automatic refunds or access

Users sometimes expect immediate prorated refunds or continued access to paid features; StreamYard keeps paid features until the billing period ends and downgrading does not guarantee a refund.

Also, recordings created during a paid term can become inaccessible after the plan ends unless you download them beforehand.

Comparative recap

Quick comparison table

Summary

Cancel via the same channel you purchased through to avoid billing issues and to route refund requests to the correct provider.

After cancelling

Immediate steps

Download any recordings you need before your paid access ends. Save cancellation confirmations and final invoices for your records.

Useful links and support

• Cancellation guide: How do I cancel my plan?
• Refund policy: StreamYard Refund Policy
• If purchased via Apple: manage subscriptions or request refunds through Apple Support.
• If purchased via Google Play: manage subscriptions or request refunds through Google Play Help.

Address

Mailing address

StreamYard, Inc

169 Madison Ave, Ste 11218, New York, NY 10016, United States

Notes about contact

There is no specific New Zealand postal address for cancellations; use the online cancellation flow or contact the platform (Apple/Google) if you purchased there.

Keep copies of all correspondence and receipts when raising disputes or seeking refunds under NZ consumer law.