Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Stripe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Stripe: Easy Method
What is Stripe
Overview
Stripe is a payments platform used by businesses to accept online and in‑person payments, manage subscriptions, invoicing, and payouts.
It operates as a payment processor and infrastructure provider rather than the merchant of record for goods or services.
How Stripe is used in New Zealand
In New Zealand, Stripe supports domestic and international card processing, BECS Direct Debit, subscription billing, and additional paid products like Sigma and Data Pipeline.
Stripe New Zealand Limited provides local operations and a registered office for formal communications.
How to cancel Stripe
Stripe-hosted subscriptions (web)
- Sign in to the Stripe Dashboard.
- Go to Your plans → Manage plan → Cancel.
- Cancel at least 24 hours before the annual renewal date to avoid automatic renewal.
- After confirmation the subscription will end and the account moves to pay‑as‑you‑go.
App Store and Google Play subscriptions
- Stripe does not control in‑app subscriptions bought via Apple App Store or Google Play.
- To cancel those, open the relevant App Store subscription management on Apple or Google and cancel there.
- For refunds or billing queries on app purchases, contact Apple or Google support directly.
What happens when you cancel
Account and access
When you cancel a Stripe-hosted subscription the account transitions to a pay‑as‑you‑go plan and any unused entitlements are lost.
Access to features tied to the canceled plan typically ends at the subscription term or immediately if set by the merchant.
Renewal and billing
Subscription plans automatically renew annually unless canceled at least 24 hours before renewal.
No prorated credits are applied by Stripe for canceled annual subscriptions; fees remain committed for the term.
Will I get a refund?
Standard subscription policy
Stripe does not provide refunds (full or prorated) for canceled annual subscriptions; payments for the committed term are non‑refundable.
Merchants set refund policies for goods and services; Stripe enforces payment processing rules but is not the seller.
BECS Direct Debit (New Zealand) and exceptions
For New Zealand BECS Direct Debits, refunds must be issued within 90 days of the original payment.
Processing typically takes 3 - 5 business days and appears as a credit with a reference descriptor. Merchants should notify customers it may take up to 5 business days to receive the refund.
Source: Stripe NZ bank account docs.
Stripe plans and pricing
Pricing table (NZ)
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Online - Domestic Cards | 2.65% + NZ$0.30 | Per transaction | Domestic card payments (online), pay-as-you-go, no monthly fees |
| Standard Online - International Cards | 3.7% + NZ$0.30 | Per transaction | International card payments (online) |
| Standard In‑Person - Domestic Cards | 2.6% + NZ$0.05 | Per transaction | In‑person card payments |
| Custom Pricing | Contact sales | Custom | Large volume or unique business models; possible discounts |
| Billing (Usage‑Based) | 0.7% of billing volume | Per billing volume | Subscription management, no recurring fees |
| Invoicing | 0.4% per paid invoice | Per invoice | Global invoicing software |
| Tax Compliance (All‑in‑one) | Starting at NZ$150.00 per month | Monthly (1‑year contract) | Automated tax registration, monitoring, filing |
| Sigma (Monthly) | NZ$25.00 per month | Monthly | Interactive SQL reports (cancel anytime), free 30‑day trial |
| Sigma (Annual) | NZ$17.00 per month | Monthly (1‑year contract) | Discounted reporting plan with 1‑year commitment |
| Data Pipeline (with Sigma) | NZ$109.00 per month | Monthly | Send Stripe data directly to data warehouse or cloud |
| Data Pipeline (Annual) | From NZ$84.00 per month | Monthly (1‑year contract) | Discounted data pipeline with 1‑year commitment |
Pricing notes
All pricing is pay‑as‑you‑go unless otherwise noted. GST at 15% applies to certain products such as Connect or Radar.
Custom pricing is available via sales. New card‑not‑present rates apply from 1 May 2026 as noted on Stripe pricing pages.
Your consumer rights in New Zealand
Applicability of local law
The New Zealand Consumer Guarantees Act and other protections apply to goods and services purchased from merchants in NZ.
These protections apply to the merchant selling the goods or services, not to Stripe as the payment processor.
Stripe's role and liabilities
Stripe is a payment processor and its Services Agreement places responsibility for refunds, disputes, and reconciliations primarily on the merchant unless Stripe is at fault for fraud, willful misconduct, or negligence.
Reconciliation errors must be reported within 13 months under Stripe's terms. Check Stripe's legal pages for details: Stripe legal / fee credits.
Customer experiences
Positive feedback
Many customers praise Stripe for developer‑friendly APIs, strong security, reliability, and scalability - especially for SaaS and platform integrations.
Examples include positive reviews highlighting webhook support and compliance posture. See a sample review collection: Trustpilot (NZ).
Negative feedback
Complaints commonly mention frozen funds, sudden account suspensions, delayed payouts, and perceived poor or slow support responses.
Other reports include confusion during onboarding (notably via Xero marketplace), unexpected fees, and forced account creations. See marketplace reviews: Xero app reviews.
Documentation checklist
Before you cancel
- Subscription ID(s) and plan names from the Stripe Dashboard.
- Next renewal date and billing cycle details.
- Customer invoices and payment receipts tied to the subscription.
For refunds, disputes, or appeals
- Bank statements showing BECS Direct Debit transactions and dates.
- Communication records with customers, Apple, or Google (for in‑app purchases).
- Support ticket IDs, Dashboard screenshots, and any payout reports.
Common mistakes
Missing the cancellation window
Example: waiting until the renewal day - Stripe requires cancellation at least 24 hours before renewal for Stripe‑hosted annual plans.
Result: automatic renewal for the next annual term and no prorated refund.
Expecting automatic refunds or treating Stripe as the seller
Example: asking Stripe for a cooling‑off refund for a merchant sale - refund rights usually rest with the merchant, not Stripe.
Result: delays while the merchant or app store policy is applied; refunds for BECS have their own 90‑day rule and processing time.
Comparative recap
Quick feature comparison
| Feature | Stripe (New Zealand) |
|---|---|
| Cancellation window | Cancel Stripe‑hosted annual plans ≥24 hours before renewal |
| Refunds | Annual subscriptions: non‑refundable; BECS refunds within 90 days, 3 - 5 business days processing |
| Control of in‑app subscriptions | Managed by Apple/Google for App Store/Play purchases; cancel via their platforms |
| Pricing transparency | Public pay‑as‑you‑go rates; custom pricing available via sales; GST may apply |
| Support and complaints | Generally developer‑friendly; some merchants report slow or opaque support and holds |
Takeaway
Stripe is a robust payments engine but billing and refund outcomes often depend on merchant policies and platform (App Store/Google Play) rules.
Prepare documentation and act before renewal dates to avoid unwanted renewals and lost entitlements.
After cancelling
What to do next
- Confirm cancellation in the Dashboard and save the confirmation or screenshot.
- Notify affected customers of service changes and any balance or entitlement impacts.
- Check for final invoices, payout schedules, and any remaining disputes.
Helpful links
- Stripe subscription cancellation docs
- Stripe NZ bank account and BECS refund details
- Stripe legal and fee credits
- Trustpilot reviews (NZ)
Address
Registered office
Stripe New Zealand Limited, Level 7, 36 Brandon Street, Wellington 6011, New Zealand.
Formal communications
Use the registered office address for formal notices or legal correspondence unless directed otherwise by Stripe.
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FAQ
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