Cancel SUPERHUMAN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Superhuman service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Superhuman: Easy Method
What is Superhuman
Overview
Superhuman is a paid email client marketed for speed, keyboard-driven workflows, and AI-assisted features. It connects to your existing email account and provides a streamlined interface and productivity tools.
Who uses it
Users include individuals and teams looking to reduce time spent in email and to adopt advanced features like shared conversations and integrations. Pricing is quoted in USD with estimated NZD equivalents.
How to cancel Superhuman
Web - direct via superhuman.com
- Log into superhuman.com/admin.
- Or press Cmd+K (Mac) / Ctrl+K (Windows) then select "Cancel Subscription".
- Follow on-screen prompts to confirm cancellation; keep a screenshot of confirmation for your records.
Web - via Terms of Service or email
- Submit a cancellation request through the account admin pages or contact support by email.
- Email: care@superhuman.com. State your account email, reason, and request confirmation.
Teams - non-contracted
- If you are a team member: press Cmd+K / Ctrl+K → Billing Support, or ask your team admin to cancel your seat.
- If you are a team admin: manage team members via Cmd+K / Ctrl+K or log into the admin portal and remove members or adjust billing.
- Alternative: request Superhuman support to cancel memberships on your behalf.
Teams - contracted / enterprise
- If your organisation has a contract, contact your Customer Success Manager to initiate termination.
- Contracted cancellations are handled through your corporate CSM and follow the terms agreed in your contract.
What happens when you cancel
Access after cancellation
After you cancel, access continues until the end of the current billing cycle. You retain full use of Superhuman during this paid period.
Account state and renewals
At the end of the billing cycle the account reverts to the Free tier and no further payments are taken. Automatic renewals stop after the paid period ends.
Data and retention
Your email remains with your email provider; Superhuman does not remove your email content from your provider. Review account settings or contact support if you need data export or deletion assistance.
Will I get a refund?
Official policy
Superhuman's Terms of Service state that payments are non-refundable and payment obligations are non-cancelable, to the fullest extent permitted by applicable law.
Exceptions and local law
- No refunds or credits are provided for partially unused subscription periods under the terms.
- However, mandatory local laws (for example New Zealand consumer protections) may override the "no refunds" policy.
Practical steps if you believe you are entitled to a refund
- Contact care@superhuman.com and request a refund, citing relevant facts (date, receipts, reason).
- If Superhuman declines and you are in New Zealand, you can assert statutory rights with the Commerce Commission or Citizens Advice Bureau NZ (links below).
Superhuman plans and pricing
Pricing summary
Below are Superhuman's published USD plans with approximate NZD estimates. Actual NZD charged may differ due to exchange rates and processor fees.
Notes on estimates
Estimates use an approximate exchange rate of 1 USD ≈ 1.9 NZD. No official NZD pricing is publicly published; use these figures as a guide.
| Plan | Period | Price (USD) | Approx. Price (NZD) | Key features |
|---|---|---|---|---|
| Starter | Monthly | US$30/mo | ≈ NZ$57/mo | Superhuman Mail, Share Availability, Shared Conversations, Team Comments, most AI features |
| Starter | Annual | US$300/yr | ≈ NZ$570/yr (≈ NZ$47/mo) | Same as Starter monthly, billed annually (~17% discount) |
| Business | Monthly | US$40/mo | ≈ NZ$76/mo | Starter features + Auto Drafts, Ask AI, Custom Labels, HubSpot & Salesforce integrations |
| Business | Annual | US$396/yr | ≈ NZ$752/yr (≈ NZ$63/mo) | Same as Business monthly, billed annually (~17% discount) |
| Enterprise | Contact sales | Custom quote (USD) | Varies | Advanced security, SSO, dedicated support, tailored enterprise features |
Your consumer rights in New Zealand
Cooling-off and cancellations
Under New Zealand consumer law and remote sales regulations, consumers may have cooling-off rights (commonly 14 days) for digital subscriptions bought remotely.
These mandatory rights cannot be overridden by Superhuman's "no refunds" clause, where local law provides otherwise.
Remedies for faulty or misdescribed services
If a service is faulty, not as described, or not fit for purpose, New Zealand consumers may be entitled to a refund, replacement, or cancellation under the Consumer Guarantees Act.
Where to get help
- Commerce Commission: authoritative guidance on consumer rights in NZ.
- Citizens Advice Bureau NZ: practical advice and next steps for asserting rights.
Customer experiences
Positive feedback
Many NZ users praise Superhuman for speed, keyboard shortcuts, and productivity gains, describing it as transformative and worth the cost for some workflows.
Reviews on platforms like Capterra highlight inbox-zero workflows and perceived value from time savings.
Negative feedback
Complaints include customer support issues where users report attempted cancellations but continued charges.
Other negatives: perceived high cost, missing features (e.g., unified inbox or native Windows app), and mixed Trustpilot reviews citing performance and refund disputes.
Balanced takeaway
Superhuman can offer significant productivity benefits for power users, but evaluate cost, support expectations, and feature fit before subscribing.
Documentation checklist
Essential account information
- Account email address used with Superhuman.
- Subscription plan and billing period (monthly or annual).
- Last billing date and next renewal date.
Proof and communication records
- Payment receipts or invoices from Superhuman or your payment processor.
- Screenshots of cancellation confirmation or error messages.
- Copies of emails to/from care@superhuman.com and support ticket numbers.
Contract and team details
- If on a contracted plan, keep your contract reference and Customer Success Manager contact.
- For team accounts, note the admin user who manages billing and seat assignments.
Common mistakes
Attempting to cancel but not confirming
Users sometimes navigate to cancel but do not complete the final confirmation step. Always wait for and save a confirmation screen or email.
Contacting the wrong support channel
Some users contact in-product support when their account is contracted; in those cases you must contact your Customer Success Manager to comply with contract terms.
Assuming "no refunds" always applies
Believing Superhuman's "no refunds" language is absolute can be a mistake in NZ. If you have rights under local law, assert them and document your communications.
Comparative recap
Cancellation method comparison
| Use case | How to cancel | What to expect |
|---|---|---|
| Individual (web) | Admin page or Cmd+K / Ctrl+K → Cancel Subscription | Access until end of billing cycle; no further charges afterward |
| Non-contracted team member | Request admin to remove you or use Billing Support via Cmd+K / Ctrl+K | Admin-managed cancellations; support can assist if admin is unavailable |
| Contracted / Enterprise | Contact Customer Success Manager | Handled under contract terms; follow CSM instructions |
Refund likelihood
| Scenario | Refund outcome |
|---|---|
| Standard Terms | Payments non-refundable per Terms of Service |
| NZ statutory rights | Possible refund or remedy if law requires it (e.g., remote sales cooling-off, faulty service) |
After cancelling
Confirmations and follow-up
- Save cancellation confirmation and any support ticket numbers.
- Check your bank or card statements after the end of the billing cycle to ensure no further charges.
Useful links and resources
- Contact Superhuman support
- Consumer Protection (NZ) - guidance on digital purchases and consumer rights.
- Citizens Advice Bureau NZ - practical advice on asserting rights and next steps.
Address
Primary mailing address (US contact)
548 Market Street PMB 39105, San Francisco, CA 94104, United States.
Support email
For account and cancellation requests: care@superhuman.com.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.