Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sygic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sygic: Easy Method
What is Sygic
Product summary
Sygic is a navigation app that offers offline maps, turn-by-turn routing, traffic information and premium features such as speed camera alerts, HUD and dashcam integration.
How it is commonly sold
Sygic is distributed through app stores (Google Play and Apple App Store) and directly via Sygic accounts on the web.
Purchases can be one-time map licences or recurring subscriptions that unlock Premium/Premium+ features.
How to cancel Sygic
Cancel on Google Play (Android)
- Open Google Play Store on your Android device.
- Tap your profile icon → Payments & Subscriptions → Subscriptions.
- Select Sygic from the list and tap Cancel subscription.
- Note: Uninstalling the app does not cancel the subscription.
Cancel on Apple App Store (iOS)
- Cancel through your Apple Account (for example: Settings → [your name] → Subscriptions).
- You can also request help via Apple Support for subscription cancellations.
- Note: Uninstalling the app does not cancel the subscription.
Cancel via Sygic Account (web / direct purchase)
- Log in at accounts.sygic.com.
- Go to Order History / My Orders, click the active subscription and choose Cancel subscription, then confirm.
- Follow the on-screen confirmation to ensure cancellation is completed.
What happens when you cancel
Access and features
After cancellation, access to Premium/Premium+ features typically continues until the end of the paid period.
Once the paid period expires, premium features will stop and the app will revert to the free/basic functionality.
Renewal and billing
- Cancellations stop future automatic renewals; you are not billed again after the current paid period ends.
- For store subscriptions, Google or Apple handle billing and subscription state immediately on their platforms.
Data and account
Account data (saved routes, settings) usually remains in your Sygic account but premium-specific data may become inaccessible.
If you want account deletion or data removal, follow Sygic’s account settings or contact support for guidance.
Will I get a refund?
Right of withdrawal (14-day period)
You may withdraw from the EULA within 14 days of the purchase date and receive a full refund for one-time licences or the first subscription period.
- To exercise this right, send notice to refund@sygic.com within 14 days of purchase.
- Sygic must refund within 14 days of receiving your withdrawal notice.
Platform refunds and exceptions
Beyond the 14‑day withdrawal right, refunds depend on the platform policy (Google Play, Apple App Store) and Sygic’s own terms.
There is no general automatic “free-look” refund outside the 14‑day withdrawal right; trial and App Store refunds are handled per platform rules.
Sygic plans and pricing
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Premium+ 1 Year subscription | NZ$31.99 | Annual | Offline 3D maps, real‑time traffic, speed cameras, HUD, Real‑View, dashcam, CarPlay/Android Auto, lane assistant |
| Premium+ 3 Month subscription | NZ$22.99 | Quarterly | Same Premium+ suite (shorter term) |
| Licensed Sygic NZ Map - 3 Year Updates | NZ$194.41 | 3 Years | Offline New Zealand maps with 3 years of updates (reseller product) |
Notes on pricing
App Store prices for the NZ region are shown in NZD for the plans listed above.
A 3‑year licensed map product is available via a New Zealand reseller rather than directly through the mobile app stores.
Your consumer rights in New Zealand
Key points of the Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill, be fit for purpose and match their description.
Services must also be delivered within a reasonable time and charged at a reasonable price when not agreed in advance.
What this means for Sygic subscriptions
- If the app or subscription is defective or not as described, you can request a remedy such as repair, replacement or refund.
- "Change of mind" (deciding not to use the product) is not automatically covered by CGA; refunds for this are per provider policy.
Customer experiences
Positive feedback
- Some users praise the interface and reliable offline mapping.
- One reviewer from Australasia said Sygic delivers essential alerts cleanly with less distraction than other apps.
Negative feedback
- Reports of unreliable routing to wrong or restricted roads and overly complicated routes.
- Complaints about lost access to "lifetime" features or downgraded functionality after updates.
- Poor or slow customer support, subscription issues and app stability problems (crashes, Android Auto/CarPlay issues).
Documentation checklist
Required documents for cancellation or refund requests
- Proof of purchase: receipt, App Store/Google Play transaction record or Sygic order confirmation.
- Account email used for the purchase and your device details (model, OS version).
- Purchase date and subscription ID or order number from Order History.
Helpful supporting materials
- Screenshots of errors, routing problems or feature loss to demonstrate the issue.
- Copies of prior correspondence with Sygic or store support, and any transaction refund attempts.
- For App Store/Google Play purchases, the store transaction ID shown in your purchase history.
Common mistakes
Uninstalling the app instead of cancelling
A common error is uninstalling Sygic and assuming the subscription is cancelled. Uninstalling does not stop billing.
Always cancel via Google Play, Apple Subscriptions or your Sygic account to stop renewals.
Contacting the wrong support channel
Customers often contact Sygic web support for store-managed subscriptions; refunds and subscription state are typically controlled by Google or Apple.
Check where you purchased the subscription and contact the correct provider first to avoid delays.
Missing the 14‑day withdrawal window
Expecting a refund after 14 days without an applicable platform policy is a frequent issue.
Act promptly if you want to use the 14‑day right of withdrawal and keep proof of your notice.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Refund likely? | Processing time (estimate) | Notes |
|---|---|---|---|---|
| Google Play (Android) | Open Play Store → Profile → Payments & Subscriptions → Subscriptions → Sygic → Cancel | Refunds handled by Google; Sygic's 14‑day withdrawal may apply for direct purchases only | Cancellation immediate; refunds per Google policy (varies) | Uninstalling does not cancel subscription |
| Apple App Store (iOS) | Cancel via Settings → [your name] → Subscriptions, or ask Apple Support | Refunds handled by Apple; Sygic 14‑day withdrawal applies to direct sales | Cancellation immediate on Apple; refund timing per Apple policies | Uninstalling does not cancel subscription |
| Sygic Account (Web / direct) | Log in at accounts.sygic.com → Order History → active subscription → Cancel | 14‑day withdrawal for full refund when exercised promptly | Cancellation confirmation immediately; refund within 14 days after notice | Use refund@sygic.com for withdrawal notices |
Takeaway
Cancel in the same place you purchased. For refunds, use Sygic’s 14‑day withdrawal for direct purchases and contact Google/Apple for store‑managed purchases.
After cancelling
What to check after cancellation
- Confirm cancellation receipt or status in Google Play, Apple Subscriptions or your Sygic account Order History.
- Check that your next billing date is removed and premium features remain accessible only until the paid period ends.
Useful links
- Sygic account (Order History)
- Google Play Store subscriptions help
- Apple: manage subscriptions
- Send withdrawal or refund request to refund@sygic.com
- New Zealand consumer protection information
Address
Company headquarters (for postal correspondence)
Sygic a.s., Twin City C, Mlynské Nivy 16, Bratislava 821 09, Slovakia.
This address is the company headquarters and can be used for formal postal correspondence.
Contact email and alternatives
- Refunds and withdrawals: refund@sygic.com
- For store purchases, contact Google Play or Apple Support through their subscription help pages.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.