Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Synthesis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Synthesis: Easy Method
What is Synthesis
Service overview
Synthesis is an online tutoring/learning service aimed at children, offering guided lessons and AI-driven practice. It is available via web and mobile apps and sells subscriptions for individual and family access.
How it is sold
Synthesis sells subscriptions directly on its website and through app stores (Apple App Store and Google Play). Plans include monthly, annual, and lifetime options for single children or family accounts.
How to cancel Synthesis
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
- Find the Synthesis subscription and choose Cancel Subscription; cancellation takes effect at the end of the current billing period.
- For app details, see the Synthesis App Store listing: Synthesis on Apple App Store.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Synthesis and tap Cancel subscription; follow on-screen steps to confirm.
- Manage cancellations through your Google account subscriptions page for the purchase history and confirmation.
Cancel via Web (direct account)
- Sign in to your account on the Synthesis website and go to Account or Billing settings.
- Select Cancel subscription; according to Synthesis Terms of Service, cancellation takes effect at the end of the current billing period.
- If you cannot cancel online, contact Synthesis support or use the postal address for formal notices (see Address section).
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access until the end of the current billing period. Content and features remain available until that expiry date.
Renewal and automatic billing
Canceling stops the next automatic renewal. If you purchased via Apple or Google Play, those platforms control renewals and must be used to stop future charges.
Data and account retention
Your account data may be retained per Synthesis policies. If you need data deleted or exported, request this from Synthesis support before or after cancellation.
Will I get a refund?
Synthesis refund policy
Under Synthesis Terms of Service, you may receive a full refund if you cancel within 30 days after your first payment.
After the initial 30 days, Synthesis states there are no prorated refunds for partial months. Refunds for outages or service failures may be offered at Synthesis' discretion.
Your rights under New Zealand law
- The Consumer Guarantees Act (CGA) protects you: services must be provided with reasonable care and skill and fit for purpose.
- CGA rights cannot be excluded by contract. If the service fails substantially, you may be entitled to remedies including refund, cancellation, or compensation even if the provider's terms say otherwise.
- See the CGA for details: Consumer Guarantees Act.
Practical refund steps
- If within 30 days of your first payment, request a refund from Synthesis support and cite the Terms of Service.
- If outside 30 days and you believe the service failed, request remedy under the CGA and keep documentation.
- If purchased via Apple or Google, you may need to request a refund through those stores as well; their refund processes differ from Synthesis' direct policy.
Synthesis plans and pricing
Official plans overview
Prices on the official site are shown in USD; the following NZ$ figures are approximate conversions (US$1 ≈ NZ$1.90).
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Individual Monthly (official) | NZ$85.50/month (approx.) | Monthly | 1 child |
| Individual Annual (official) | NZ$55.10/month (approx.), billed NZ$660/year | Annual | 1 child |
| Individual Lifetime (official) | NZ$1,898 one-time (approx.) | Lifetime | 1 child |
| Family Monthly (official) | NZ$133/month (approx.) | Monthly | Up to 7 - 10 kids |
| Family Annual (official) | NZ$63.30/month (approx.), billed NZ$759/year | Annual | Up to 7 - 10 kids |
| Family Lifetime (official) | NZ$2,848 one-time (approx.) | Lifetime | Up to 7 - 10 kids |
| Alternate Monthly (review source) | NZ$38/month (approx.) | Monthly | Up to 7 kids |
| Alternate Annual (review source) | NZ$188/year (approx.), ~NZ$15.70/month | Annual | Up to 7 kids |
Your consumer rights in New Zealand
Key protections under the CGA
- Services must be provided with reasonable care and skill.
- Services must be fit for purpose and match their description.
- These rights cannot be contracted out of by the supplier.
Remedies available
- If the service is not provided as promised, you can ask for a remedy, replacement, or refund depending on the problem's severity.
- For substantial failures, you can cancel and seek a refund for the unperformed portion.
How to use these rights
Keep records of your purchase, communication and service issues. If Synthesis does not resolve a legitimate CGA complaint, you can escalate to the Disputes Tribunal or seek advice from Consumer Protection in New Zealand.
Customer experiences
Positive feedback
- Some users praise prompt, friendly customer service and individual case resolution (for example, a payment error resolved by staff).
- Several parents report that children enjoy the lessons and gain confidence or appreciation for maths.
Negative feedback
- Complaints that content is limited and higher-achieving students exhaust material quickly despite full-year pricing.
- Reports of slow or missing customer support responses and technical issues such as microphone failures and poor voice recognition.
- Concerns about pricing value - some users consider the service expensive for the content provided.
How this affects cancellation
User feedback suggests checking content depth and responsiveness before committing to long-term plans. If service quality is a reason to cancel, document problems clearly to support a refund or CGA claim.
Documentation checklist
What to collect before cancelling
- Account email and username used to purchase Synthesis.
- Proof of purchase: receipt or invoice from Synthesis, Apple, or Google Play.
- Subscription start date and billing period details.
Evidence for complaints or refunds
- Screenshots or recordings of technical issues or missing content.
- Copies of email correspondence with Synthesis support and timestamps.
- Bank or card statements showing subscription charges.
Common mistakes
Assuming deletion cancels subscription
Deleting the app does not cancel an App Store or Google Play subscription. You must cancel via the store or your Synthesis account to stop renewals.
Not keeping proof of cancellation
Failing to save cancellation confirmation can make disputes harder to resolve. Always keep confirmation emails or screenshots after cancelling.
Expecting automatic prorated refunds
Many users assume they will get a prorated refund when cancelling mid-cycle. Synthesis says no prorated refunds after the initial 30-day window, so check terms and document reasons if you claim a CGA remedy.
Comparative recap
Cancellation method comparison
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store | Medium - manage in Apple ID subscriptions | Refund via Apple on request; Synthesis cannot directly cancel Apple charges | Cancel in Settings → Subscriptions; effective at period end. See App Store listing: Apple listing. |
| Google Play | Medium - manage via Google Play subscriptions | Refund via Google Play on request; Google controls store refunds | Cancel via Play Store → Subscriptions; keep purchase receipt for claims. |
| Direct (Synthesis website) | Easy - cancel in account settings or contact support | Full refund possible within first 30 days; otherwise discretionary | Follow Terms of Service: Synthesis Terms. |
Key takeaways
- Use the store where you purchased to stop automatic renewals for app purchases.
- Document issues and keep receipts to support refund or CGA claims.
- Act promptly if you intend to use the 30-day refund window.
After cancelling
Immediate steps
- Save confirmation of cancellation and any correspondence.
- Monitor your bank or card statements to ensure no further charges appear.
Further actions and useful links
- If you need Synthesis terms: Synthesis Terms of Service.
- Apple subscription support: Manage subscriptions on Apple.
- Google Play subscription help: Manage subscriptions on Google Play.
- Consumer rights and the CGA: Consumer Guarantees Act.
Address
Registered office for formal notices
Synthesis Medical NZ Ltd
3 Harris Street
Pukekohe Franklin 2120
New Zealand
How to send a formal cancellation
- Send a signed letter or registered post stating your account details, subscription to cancel, and the date you wish cancellation to take effect.
- Keep a copy of the letter, proof of postage, and any delivery confirmation for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.