Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tenorshare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tenorshare: Easy Method
What is Tenorshare
Overview
Tenorshare is a software company that offers tools to repair, recover, transfer, and manage mobile device data and system issues. Its products target iOS and Android tasks such as system repair, data recovery, WhatsApp migration, and device management.
Main products
Popular Tenorshare products include ReiBoot, iCareFone, iAnyGo, and 4DDiG. These tools aim to simplify device maintenance and data handling for consumers and technicians.
How to cancel Tenorshare
Cancel via Apple App Store
- Open iOS Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find the Tenorshare product and tap it.
- Tap "Cancel Subscription" and confirm. If no cancel button or a red expiration message appears, the subscription is already cancelled.
- See Tenorshare's guide: How to cancel subscription.
Cancel via Google Play
- Open the Google Play Store app on your Android device.
- Tap Menu or your profile, then Subscriptions.
- Select the Tenorshare subscription, tap "Manage" then "Cancel subscription", and follow the prompts.
- Note: uninstalling the app does not cancel the subscription.
Cancel via Tenorshare website (web purchases)
- Subscriptions bought on Tenorshare's website must be cancelled by contacting Tenorshare support directly.
- Payments already made are generally stated as non-refundable; cancellation usually cannot be undone by the user.
- Use Tenorshare support channels listed on their site when cancelling web purchases.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops future automatic renewals. You typically retain access to the paid features until the end of the current billing period.
If cancellation is processed immediately by the store, you may see an expiration date instead of a cancel button.
Renewals and billing
Auto-renewals stop after cancellation, but past charges remain processed. For app-store subscriptions, billing and refunds are handled by Apple or Google when applicable.
Data and account effects
Canceling does not automatically delete your Tenorshare account or local files created by the app. Back up any important data before cancelling if you plan to uninstall.
Will I get a refund?
Tenorshare stated policy
Tenorshare's policy states that payments already made are non-refundable once a subscription is active or has renewed. This is the company's standard position for web purchases.
Practical exceptions and reports
- Independent reports show users attempting refunds within short "grace periods" (e.g., three days) were often refused.
- App-store refunds are subject to Apple or Google policies; you can request refunds through the respective stores but outcomes vary.
When a refund may still apply
Under New Zealand law, refunds can be required if a product or service fails to meet consumer guarantees (see next section). Misleading advertising or defective services may justify a remedy such as repair, replacement, or refund.
Tenorshare plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| ReiBoot (Monthly) | USD $24.95 | Monthly | Fix iOS stuck issues; enter/exit recovery mode |
| iCareFone (Lifetime) | USD $59.95 | One-time | iOS data transfer and backup; 1 PC + 5 devices; free upgrades |
Notes on pricing
No official New Zealand Dollar (NZD) pricing was publicly available as of 15 January 2026.
Check the App Store (set to New Zealand) or contact Tenorshare support for exact NZD conversions or current offers.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires products and services to be of acceptable quality, fit for purpose, and match their description.
If a service is faulty or not as described, consumers may be entitled to repair, replacement, or refund under the CGA.
No automatic "change of mind" right
There is no statutory 14-day cooling-off period for digital goods in New Zealand. Refunds for a change of mind are at the seller’s discretion.
However, businesses cannot contract out of CGA rights or mislead consumers about refunds without risking a Fair Trading Act breach.
Steps if you believe your rights were breached
- Gather receipts and evidence (order ID, screenshots, communication).
- Contact the seller first and request a remedy under the CGA.
- If unresolved, seek help from Consumer Protection or dispute charges with your bank or card provider.
Customer experiences
Positive feedback
Many users praise Tenorshare for responsive support, ease of use, and effective tools such as iCareFone and iAnyGo for tasks like photo management and WhatsApp migration.
Trustpilot listings show numerous favorable reviews citing reliability and user-friendly interfaces.
Negative feedback
Common complaints include refusal to refund, confusing "lifetime" license conditions tied to a single device, and problems with auto-renewal and cancellation processes.
Some users report unauthorized charges and difficulties obtaining promised remedies despite contacting support.
Documentation checklist
What to gather before contacting support
- Order number or transaction ID from purchase confirmation.
- Subscription ID (from Apple or Google receipts if applicable).
- Screenshots of subscription page, billing statements, and app settings.
- Receipts, emails, and any support ticket reference numbers.
How to present your case
- State dates (purchase, renewal, cancellation attempt) and amounts charged.
- Explain clearly whether you want cancellation, a refund, or another remedy.
- Keep copies of every reply and escalation for reference or disputes.
Common mistakes
Uninstalling instead of cancelling
Many users uninstall the app assuming this stops billing. Uninstalling does not cancel subscriptions with Apple or Google.
Always cancel via the App Store, Google Play, or your web account where the purchase was made.
Assuming "lifetime" covers multiple devices
Some buyers assume "lifetime" licenses cover multiple devices or transfers; often these licences are limited (for example, to a single device) and terms vary by product.
Read the license terms carefully and ask support for clarification before purchase.
Comparative recap
Quick comparison table
| Method | Ease of cancellation | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store | High (self-service in Settings) | Low through Tenorshare; refund requests via Apple may succeed sometimes | Cancel in iOS Settings > Subscriptions. See Tenorshare guide. |
| Google Play | High (self-service in Play Store) | Low through Tenorshare; Google refund requests may be possible | Cancel in Google Play > Subscriptions; uninstalling app does not cancel. |
| Tenorshare website (web purchase) | Low (must contact support) | Very low (company states payments are non-refundable once active) | Contact Tenorshare support; provide order ID and evidence. See support page. |
Recommendation
If purchased via Apple or Google, cancel through the store immediately and request a refund via the store if eligible.
If purchased on the Tenorshare website, collect documentation and contact Tenorshare support; cite consumer guarantees if you believe the product was faulty or misrepresented.
After cancelling
Monitor your statements
Check bank and card statements for any unexpected charges after cancellation and note dates and amounts for disputes.
If you spot unauthorized charges, contact your bank or card issuer to dispute them and provide supporting evidence.
Useful links and next steps
- Tenorshare cancellation guide: Tenorshare: How to cancel subscription
- Consumer rights in NZ: Consumer.org.nz - returns and refunds
- Report or seek advice: contact your payment provider or local consumer protection agency if you cannot resolve the issue.
Address
Corporate address
Tenorshare Inc., Room B, 5th Floor, Gaylord Commercial Building, 114 - 118 Lockhart Road, Wan Chai District, Hong Kong
Notes on contacting from New Zealand
No dedicated New Zealand postal address was found. New Zealand customers should use Tenorshare support channels or their payment provider for disputes.
If you need to escalate, gather documentation and consider contacting local consumer authorities or your bank for charge disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.