Cancel TEZZA online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tezza service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tezza: Easy Method
What is Tezza
Overview
Tezza is a mobile photo and video editing app offering filters, presets and editing tools for creators.
The app is distributed through the Apple App Store and Google Play Store and offers subscription-based access to premium features.
Where it is managed
Subscriptions and billing are handled by Apple or Google Play, not directly by Tezza.
This means account purchases, renewals and refunds are managed through the store used to subscribe.
How to cancel Tezza
Cancel via Apple (iPhone / App Store)
- Open iPhone Settings → tap your name → iCloud or Media & Purchases → Subscriptions.
- Find Tezza App in the list → tap Cancel Subscription (or Change Plan).
- Turn off subscriptions at least 24 hours before the period ends to prevent auto-renew.
- See Tezza FAQ: shoptezza.com FAQ.
Cancel via Android (Google Play)
- Open the Google Play Store app → Menu → Subscriptions.
- Select Tezza App → tap Cancel Subscription → follow prompts to confirm cancellation.
- Ensure you are signed into the Google account that made the purchase before starting.
- See Tezza FAQ: shoptezza.com FAQ.
Web and Tezza contact notes
- Tezza does not handle subscription cancellations or billing directly on the web.
- There is no direct web subscription cancellation - manage subscriptions through App Store or Google Play.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will generally remain active until the end of the current paid period.
You keep access to premium features for the remainder of that billing cycle unless otherwise indicated by the store.
Auto-renewal and billing
Canceling stops future auto-renewals; charges after cancellation should not occur for following periods.
Any billing disputes or unexpected charges must be raised with the app store that processed the payment.
Data and content
Local edits or exported files on your device are not usually removed by cancelling a subscription.
It is good practice to export or back up important projects before any change to your subscription status.
Will I get a refund?
Tezza's position on refunds
Tezza does not handle refunds directly; refund requests must be made through the App Store or Google Play.
Tezza’s publicly available information does not reference an explicit 14-day statutory right to refund.
How to request a refund
- Apple customers should request refunds via Apple Support or the Report a Problem portal in their Apple account.
- Google Play customers should request refunds via Google Play Help or the order history refund process.
- Tezza advises contacting the App Store Support directly for refund requests: shoptezza.com FAQ.
Exceptions and evidence
- Refunds may be available if the service is faulty, misrepresented or unusable; documentation improves your chance of success.
- If you can show repeated crashes or inability to use promised features, include logs/screenshots and support attempts when requesting a refund.
Tezza plans and pricing
Plan overview
Public pricing details are variable by region and platform; specific amounts are shown in the App Store or Google Play at purchase.
If you cannot find current prices in your store, the plan cost will vary depending on promotions and local currency.
Pricing table
| Plan | Price (NZD) | Billing period | Notes |
|---|---|---|---|
| Free | Varies | Varies | Varies |
| Monthly | Varies | Monthly | Varies |
| Annual | Varies | Yearly | Varies |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) provides remedies if a service fails to meet acceptable quality or is misrepresented.
There is no automatic "change-of-mind" refund right under these laws; refunds are required when services are faulty or not as promised.
Practical implications for Tezza users
- If the app is unusable or significantly faulty, you may be entitled to a remedy under NZ law.
- Because billing is handled by Apple or Google, disputes about charges are typically progressed through those stores.
How to escalate in NZ
Collect evidence of faults, attempts to cancel and support contacts before raising a dispute with Apple or Google.
Consumer advice is available from consumer.org.nz for guidance on pursuing remedies and complaints.
Customer experiences
Positive feedback
Many users praise Tezza as a favourite editing app, noting strong filters and useful features for photo editing.
Positive reviews highlight ease of use and aesthetic presets that users enjoy.
Negative feedback
Users report app instability: crashes when saving videos, failures to save, orientation bugs and frequent glitches.
There are also complaints about customer service responsiveness and perceived lack of transparency around subscriptions.
Common themes
- Enjoyed editing tools and filters.
- Technical issues around saving and stability are frequently reported.
- Subscription clarity and billing disputes appear repeatedly in negative reviews.
Documentation checklist
What to gather before contacting stores
- Receipt or order number from Apple or Google Play (screenshot or email).
- Dates of charge(s) and the device/account used to subscribe.
- Screenshots or video showing the issue (crashes, errors, inability to access features).
Support history and proof
- Copies of any emails or messages with Tezza support or in-app support logs.
- Notes of steps you took to cancel, including timestamps and confirmation screens if available.
Common mistakes
Attempting to cancel on the web
Many users try to cancel via the Tezza website; because Tezza does not manage subscriptions directly this does not stop renewals.
Always cancel through the App Store or Google Play to ensure the subscription is turned off.
Missing the 24-hour window
For Apple subscriptions, failing to cancel at least 24 hours before the renewal can result in an unwanted charge.
Set a calendar reminder a few days before renewal to avoid this timing issue.
Using the wrong account
On Android, cancelling under a different Google account than the one used to purchase will not stop the subscription.
Confirm the purchasing account in your store app before attempting cancellation or refunds.
Comparative recap
Channel comparison
| Channel | Where to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Apple (App Store) | iPhone Settings → Subscriptions or App Store → Account → Subscriptions | Apple | Turn off at least 24 hours before period end; request refunds via Apple Support. |
| Android (Google Play) | Google Play Store → Menu → Subscriptions | Google Play | Cancel in the Google account used to purchase; request refunds via Google Play Help. |
| Web / Tezza | No direct web cancellation | Apple or Google (depending on original purchase) | Tezza does not handle billing on the web; contact the store used to subscribe. |
After cancelling
Confirm cancellation
Check your App Store or Google Play subscription list to confirm Tezza no longer shows as active or set to renew.
Save confirmation screenshots or emails as proof of cancellation.
Useful links and next steps
- Tezza FAQ: shoptezza.com FAQ
- Apple Support: support.apple.com
- Google Play Help: support.google.com/googleplay
- New Zealand consumer advice: consumer.org.nz
Address
Support mailing address
Tezza Support, 3019 Ocean Park Blvd, Unit 348, Santa Monica, CA 90405, USA
Do not send returns to this address; use it for cancellation or support mail only.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.