Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trailforks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Trailforks: Easy Method
What is Trailforks
Overview
Trailforks is a trail-mapping and route-planning service aimed at mountain bikers and outdoor users. It provides maps, heatmaps, route syncing and additional features via a paid Pro subscription.
Main features
Features include offline map downloads, heatmaps, GPX exports and device syncing (for example, Garmin). Pro unlocks full worldwide access and extra tools.
How to cancel Trailforks
Cancel on the Trailforks website (trailforks.com)
- Sign in at trailforks.com.
- Go to Profile → Settings → Pro Subscription → Cancel.
- Cancellation stops auto-renewal; subscription stays active until the renewal date.
- See the official guide: Trailforks help (web).
Cancel on mobile platforms
- Google Play: Open the Play app → Profile → Payments & Subscriptions → Subscriptions → select Trailforks Pro → Cancel Subscription.
- iOS (App Store): Open the Settings app → tap your name → Subscriptions → select Trailforks Pro → Cancel Subscription.
- For iOS refunds or immediate cancellation you must contact Apple Support; Trailforks cannot process App Store refunds.
What happens when you cancel
Access after cancellation
If cancelled on trailforks.com or via the App Store/Google Play, auto-renewal is stopped. Your Pro access remains until the paid renewal date unless an immediate refund/cancellation is applied.
Data and account details
Your account, saved routes and contributed data remain unless you delete your Trailforks account. Cancelling only affects billing and Pro access, not your map contributions.
Will I get a refund?
General refund policy
Purchases made via trailforks.com or Google Play may qualify for a full refund if requested within 14 days of purchase or renewal.
Beyond 14 days, subscriptions are typically non-refundable under Trailforks' standard policy.
Apple App Store exceptions
- Purchases made through the Apple App Store (including trial auto-conversion) must use Apple's refund process.
- Trailforks cannot issue refunds for App Store purchases; contact Apple Support for iOS refunds.
- Immediate cancellation (access discontinued immediately) is possible only via trailforks.com or Google Play and only within 14 days.
Trailforks plans and pricing
Pricing overview
Below are approximate annual NZD prices derived from reported USD rates and an approximate conversion rate.
These are approximations and not official NZD prices; check the purchase page for final amounts.
Plans table
| Plan | Approximate price (NZD / year) | Period | Main features |
|---|---|---|---|
| Trailforks Pro (standard) | ≈ NZ$102.40 | Annual | Full worldwide app access (map downloads, heatmaps, GPX exports) |
| Trailforks Pro (early adopter) | ≈ NZ$34.20 | Annual | Same features at lifetime discounted rate |
| Outside+ (includes Trailforks Pro) | ≈ NZ$170.80 | Annual | Trailforks Pro plus Outside Network benefits (e.g., Gaia Premium, streaming, courses) |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, services must be of acceptable quality and fit for purpose. If Trailforks' service is faulty or not as described, the CGA can give you remedies even after the 14-day period.
Platform limits and refunds
- Purchases via Apple App Store are governed by Apple's terms; Trailforks directs users to Apple for refunds.
- If a platform's policy blocks a refund but the service is defective, you can still seek remedies under the CGA; keep records and contact the seller or your payment provider.
Customer experiences
Positive feedback
- Users report reliable performance, good Garmin integration and helpful map data for planning rides.
- Long-term users note improvements such as better position tracking and useful syncing of planned routes to devices.
Negative feedback
- Complaints include app instability, freezing, poor map interaction and legibility issues on some devices.
- Some users find the free version very limited and express frustration about UI/UX, battery use and missing trails.
Documentation checklist
What to gather before you cancel
- Account email and username used for the Trailforks account.
- Purchase receipt or order confirmation showing date and amount.
- Payment method used (credit card, Google Play, Apple ID).
Additional useful items
- Screenshots of subscription status or renewal date from the app or website.
- Subscription ID or transaction ID if available.
- Any communication with support, including dates and reference numbers.
Common mistakes
Mixing up purchase platforms
A common error is trying to cancel via Trailforks when the subscription was purchased through the App Store. App Store subscriptions must be managed through Apple Settings.
Expecting Trailforks to issue App Store refunds
Users sometimes expect Trailforks to refund App Store purchases. For iOS purchases, Trailforks cannot process refunds - Apple handles those requests.
Comparative recap
Quick platform comparison
The table below compares cancellation and refund handling for the main purchase paths.
Comparison table
| Platform | How to cancel | Refund window | Immediate cancellation available | Who handles refunds |
|---|---|---|---|---|
| trailforks.com (Web) | Sign in → Profile → Settings → Pro Subscription → Cancel | Full refund may be available within 14 days | Yes, within 14 days (access can be discontinued immediately) | Trailforks / Outside Interactive |
| Google Play | Play app → Profile → Payments & Subscriptions → Subscriptions → Trailforks Pro → Cancel | Full refund may be available within 14 days | Yes, within 14 days (immediate cancellation possible) | Google Play / Trailforks (per policy) |
| Apple App Store (iOS) | Settings → Your name → Subscriptions → Trailforks Pro → Cancel | Refunds must be requested via Apple; Trailforks cannot issue them | No - immediate refunds/cancellations require Apple support | Apple (App Store) |
After cancelling
Next steps
- Verify cancellation status in your Trailforks account or your platform subscriptions list.
- Keep receipts and screenshots in case you need a refund or a consumer rights claim.
Helpful links
- Cancel or change subscription on trailforks.com
- Cancel or change subscription on iOS/Android
- iOS trial and refund information
Address
Corporate mailing address
Outside Interactive Inc., 1600 Pearl Street, Suite 300, Boulder, CO 80302, United States.
Notes about contacting Trailforks
No New Zealand-specific postal address is publicly listed for Trailforks. Use in-app support or the help articles above for the fastest resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.