Cancel UNDO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Undo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Undo: Easy Method
What is Undo
Overview
Undo is a mobile app/service operated by Malkarak OÜ that provides subscription-based services managed via app stores and a web account. It handles user accounts, SIM and number transfers in some markets and relies on app store billing for subscriptions.
Scope and operations
Undo appears to operate primarily outside New Zealand and uses third-party app stores for payments. Information about local New Zealand offices or postal addresses was not located.
How to cancel Undo
Cancel via iOS App Store
- Open Settings on your iPhone, tap your name, then tap Subscriptions.
- Find the Undo subscription and turn off auto‑renewal to stop future billing.
- Note: cancelling in the App Store stops future charges but does not refund the current paid period.
- More info: Undo - Your Questions.
Cancel via Google Play Store
- Open the Google Play Store app, tap your profile, then Subscriptions.
- Select Undo and cancel by disabling auto‑renewal to prevent future charges.
- Canceling stops future billing but will not refund the current paid period.
- Reference: Undo - Your Questions.
Cancel via Undo web account
- You can terminate your Undo account from within the app or web account settings.
- Account termination removes your account data but does not cancel app store subscriptions.
- To stop recurring charges you must cancel through the App Store or Google Play separately.
- See terms: Undo - Terms & Conditions.
What happens when you cancel
Service access and billing
When you cancel a subscription in the relevant app store, future auto‑renewal is disabled and you will not be billed after the current paid period ends.
You retain access to paid features until the current billing period expires, unless otherwise specified by the app store.
Account data and termination
Terminating your Undo account removes stored account data on Undo's systems per their terms.
Account termination does not automatically cancel app store subscriptions; billing will continue until you cancel via the store.
Will I get a refund?
Undo refund policy
Undo (Malkarak OÜ) states it cannot issue refunds or partial refunds for unused portions of memberships.
Undo refers payment and refund issues to the app stores since they do not hold payment details or control store refunds.
App store refund options and exceptions
- Apple App Store refunds in New Zealand are handled via Apple's "Report a Problem" site; consumers retain statutory rights under NZ law. Apple NZ - Report a Problem
- Google Play refunds are governed by Google's refund policy; contact Google Play support to request a refund for purchases made there.
- If you believe a statutory consumer right applies, state this when contacting the app store or your payment provider.
Undo plans and pricing
Available plans
| Plan name | Billing cycle | Price (NZD) |
|---|---|---|
| Varies | Varies | Varies |
Notes on pricing
No publicly available NZD pricing was found for an app called “Undo” in the New Zealand App Store (2024/2025).
Related listings (other apps named Undo) may show USD pricing elsewhere; check the app store listing you used for accurate pricing.
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer protection laws apply to digital purchases and give consumers certain rights to remedies and refunds in specific circumstances.
Apple explicitly acknowledges that consumers in Australia and New Zealand retain rights under applicable consumer protection laws. Apple NZ - Report a Problem
How to exercise your rights
- If you seek a refund or remedy, contact the app store where you purchased the subscription (Apple or Google Play).
- Provide receipts, dates, device details and a clear explanation of the issue to support your claim.
- Consider contacting your bank or card issuer if you believe charges are incorrect after exhausting store remedies.
Customer experiences
Positive feedback highlights
- "Smooth number transfers and helpful support" - users reported phone support and smooth processes. Trustpilot
- "Easy e‑SIM process" - some users said e‑SIM setup completed quickly in one day. Trustpilot
- "Affordable and user‑friendly" - positive comments on clarity and cost by some reviewers. Trustpilot
Negative feedback highlights
- Delays during SIM transfers - reports of long waits when transfers did not complete smoothly. Trustpilot
- Registration problems during service outages - some users experienced multi‑day outages and difficulties registering.
- Unexpected additional fees - examples of failed payments leading to extra charges or confusion about notices.
Documentation checklist
Receipts and order details
- App Store or Google Play order confirmation email or receipt.
- Date and time of the purchase or renewal, and the billed amount.
Support evidence
- Screenshots of subscription status, error messages, or failed payment notices.
- Any correspondence with Undo support or screenshots of in‑app account termination.
Common mistakes
Cancelling the account but not the subscription
A frequent error is terminating the Undo account in the app or web portal while forgetting to cancel the subscription in the App Store or Google Play.
Account termination does not stop recurring charges; always turn off auto‑renewal in the store where you subscribed.
Expecting automatic refunds
Users sometimes expect Undo to refund unused time after cancelling, but Undo cannot issue refunds for app store purchases.
Refund requests must be made through the app store and may be subject to store and statutory rules.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds |
|---|---|---|
| iOS App Store | Turn off auto‑renewal in iTunes/App Store account settings. | No refund from Undo; request via Apple "Report a Problem". Apple NZ |
| Google Play Store | Cancel subscription in Google Play Store subscription settings. | No refund from Undo; request via Google Play refund process (Google Play support). |
| Web / Undo account | Terminate account within the app or web portal (this removes data). | Does not stop store billing or provide refunds; cancel in store separately. |
Key takeaway
Always cancel the subscription in the app store where you paid; terminating your Undo account is a separate action that does not stop billing.
For refunds, contact the relevant app store and reference your receipt and statutory consumer rights if applicable.
After cancelling
Next steps
- Confirm the cancellation in your App Store or Google Play account and keep a screenshot or confirmation email.
- Monitor your bank or card statements to ensure no further charges appear after the current period ends.
Helpful links
- Undo - Your Questions
- Undo - Terms & Conditions
- Apple NZ - Report a Problem
- Google Play - Request a Refund
Address
Known locations
No valid New Zealand postal address for Undo was located. available public records and Undo pages indicate the operator is based outside New Zealand.
If you need to contact Undo
Use in‑app support channels or the information on Undo's website for account issues and data deletion requests.
For billing and refund requests, contact the App Store or Google Play store where you made the purchase. See Undo terms: Undo - Terms & Conditions.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.