Cancel VIDNOZ online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vidnoz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vidnoz: Easy Method
What is Vidnoz
Overview
Vidnoz is an online service for creating AI-generated talking avatars, videos and voice-clone features. It offers free and paid plans with various minutes, templates and add-ons for avatar and voice cloning.
Main uses
Users commonly use Vidnoz for marketing videos, training clips, or personalised AI avatars. The service is accessed via the web and mobile apps, with some purchases routed through Apple App Store for iOS users.
How to cancel Vidnoz
Cancelling a web (direct) subscription
- Sign in to your Vidnoz account on the web.
- Go to your profile and open Payment or Subscription settings.
- Choose "Cancel subscription" or follow the on-screen cancellation flow.
- Keep any email confirmation of the cancellation for your records.
- Note: simply stopping use or deleting the app does NOT cancel a subscription.
Cancelling an iOS / Apple App Store subscription
- If you subscribed via Apple, you must cancel through your Apple ID purchase history or Apple’s "Report a Problem" page.
- Open Settings on your iPhone/iPad, tap your Apple ID > Subscriptions, then find Vidnoz and cancel.
- Cancel before the next renewal date to avoid being charged for the next period.
What happens when you cancel
Access and account data
After cancelling a web subscription, you retain access to paid features until the end of the current billing period. Your account and creations typically remain available unless you delete them.
Keep local copies of important projects; support complaints exist about disappearing creations, so retain exports and screenshots.
Renewal and billing effects
Cancellation stops future recurring charges but does not usually trigger a prorated refund for unused time on web plans.
For Apple subscriptions, billing is handled by Apple and cancellation prevents the next Apple charge but does not retroactively change past Apple charges.
Will I get a refund?
Vidnoz standard refund policy
Vidnoz generally states that purchases are non-refundable and does not offer refunds or credits for partially used subscription periods.
Web cancellations do not usually result in prorated refunds; the subscription typically runs until the period end.
Exceptions, guarantees and timelines
- Annual plans: a 7-day full money-back guarantee applies only to 1-year subscriptions (not monthly plans).
- Add-on Time Packages: full refunds within 3 days for unused minutes; partial refunds may be possible based on usage; no refund if all minutes used or request after three days.
- Technical issues: if a fault persists and is not resolved within 30 days, Vidnoz may pause service or refund unused months proportionally.
- Refund processing: requests are reviewed within 1 - 3 business days; approved refunds returned within 5 - 10 business days to the original payment method.
Vidnoz plans and pricing
Pricing summary
Below is the published pricing information (USD). No NZD-specific prices were found; payments are likely billed in USD and converted by banks or app stores.
Notes on plan features
Plan features vary by tier and may include minutes, resolution, no watermark, voice cloning, brand kit and team features. Confirm exact limits in your account before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | US$0/month | Monthly | Basic free features (limited minutes/templates/avatars) |
| Starter | US$26.99/month (monthly) or US$19.99/month (billed yearly) | Monthly or Annual | More minutes, 1080p, no watermark, fast processing, emotional voices |
| Business | US$56.99/month (annual) or US$74.99/month (monthly) | Monthly or Annual | Voice clone, brand kit, team features, advanced sharing |
| Avatar Pro add-on | US$299/year | Annual | Custom AI Avatar (digital twin) |
| Voice Clone add-on | US$9.99/month (discounted from US$19.99) | Monthly | Clone your voice for personalised content |
Your consumer rights in New Zealand
Relevant legal protections
New Zealand consumer law (for example, the Consumer Guarantees Act) provides mandatory rights that cannot be waived by supplier terms.
These laws can require remedies where a service does not meet reasonable expectations or is not delivered as promised.
How NZ rights interact with Vidnoz policies
- Vidnoz’s "no refunds" or automatic renewal clauses do not override statutory NZ consumer rights.
- If the service is significantly defective or fails repeatedly, you may be entitled to a repair, replacement, partial refund or cancellation under NZ law.
- The 7-day money-back guarantee for annual plans is voluntary and does not replace broader consumer remedies available in NZ.
Customer experiences
What users praise
Some users report smooth cancellation flows, useful renewal reminders and clear email confirmations after cancelling.
Positive feedback highlights an easy avatar creation process, clean interface and good lip-sync quality.
Common complaints and issues
- Several users reported difficulty cancelling free trials or described unclear cancellation paths.
- Other frequent complaints include browser crashes, misleading "free" claims, short usage limits, payment failures and unresponsive support.
Documentation checklist
What to collect before contacting support
- Account email and username used with Vidnoz.
- Order or subscription ID and receipts (app store receipts if via Apple).
- Screenshots of billing, subscription pages or error messages.
- Dates of charges and renewal attempts from your bank or card statement.
Why these items help
- Receipts and IDs let Vidnoz or Apple locate your subscription quickly.
- Screenshots and timestamps support refund or technical-fault claims under NZ consumer law.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Vidnoz app does not cancel subscriptions. You must cancel via Vidnoz web settings or Apple subscriptions for iOS purchases.
Always confirm cancellation by checking for an email confirmation or the absence of a future renewal charge.
Missing cancellation windows and trial confusions
Waiting until after the renewal date can result in an unexpected charge; cancel before the next billing date to avoid renewal.
Users sometimes assume "free" means no payment details or automatic renewal; always check trial length and renewal conditions before subscribing.
Comparative recap
How to read this table
The table below summarises where to act and what to expect for common subscription and refund situations.
Use it as a quick reference when deciding next steps.
| Action | Web (direct Vidnoz) | Apple / iOS |
|---|---|---|
| How to cancel | Cancel in account > Payment/Subscription settings on Vidnoz website. | Cancel via Apple ID > Subscriptions or Apple’s "Report a Problem" page. |
| When access ends | Access continues until the billing period ends; no prorated refund by default. | Access depends on Apple’s handling; cancelling prevents next Apple charge. |
| Refund likelihood | Generally non-refundable; 7-day full refund for 1-year plans; add-on rules apply. | Apple handles refunds for App Store purchases - contact Apple support for those refunds. |
| NZ consumer rights | Statutory NZ rights apply and may require remedies despite Vidnoz terms. | Apple purchases also fall under NZ law; Apple’s policies do not remove statutory rights. |
After cancelling
Immediate steps to take
- Save the cancellation confirmation email and any updated subscription status screenshots.
- Export or download important creations and data from your Vidnoz account.
- Check your bank or card statement in the following billing cycle to confirm no further charges.
Useful links and contacts
- Vidnoz Terms of Service
- Vidnoz Refund Policy
- support@vidnoz.com - Vidnoz support email for cancellations and refund requests.
- Trustpilot (NZ) reviews - user feedback and experiences.
Address
Support contact
Vidnoz directs users to cancel via the website or by emailing support@vidnoz.com.
No New Zealand-specific postal address for cancellations was found; use the support email for account and billing issues.
Postal address information
Vidnoz provides a copyright/DMCA postal address in Austin, Texas for legal notices; this is not intended for routine subscription cancellations.
If you need a postal address for legal or copyright matters, check Vidnoz’s website or Terms of Service pages for the latest contact details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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