Cancel Virtualdj: Easy Method

What is Virtualdj

Overview

VirtualDJ is DJ software produced by Atomix that runs on desktop and mobile platforms to mix audio and video, access streaming services, and control DJ hardware.

It is sold as licensed plans with features for hobbyists up to multi‑user commercial environments.

Key functions

The software supports controller integration, video mixing, stems, and streaming services such as TIDAL where available.

Licensing can be managed through a VirtualDJ/Atomix account or, for mobile editions, via platform stores (Apple/Google).

How to cancel Virtualdj

Via Web (Atomix/VirtualDJ account)

• Open the VirtualDJ software and go to the "Licenses" options tab to disable auto‑renewal or cancel a subscription.
• Or sign in to your VirtualDJ account on the website and visit the "My Licenses" or account page to manage and cancel subscriptions.
• Confirm cancellation in your account and retain confirmation screenshots or emails for records.

Via Apple App Store or Google Play

• Open your Apple ID subscriptions (Settings > your name > Subscriptions) to cancel any in‑app VirtualDJ subscription purchased via the App Store.
• Open Google Play (Play Store > Menu > Subscriptions) to cancel any VirtualDJ subscription purchased via Google Play.
• If you cannot find the subscription, check purchase receipts or the App/Play purchase history for the correct account.

Contacting Atomix/Support

• If the subscription was purchased on the web and you need help, contact VirtualDJ/Atomix Technical Support and include order and activation details.
• Keep a ticket number or forum link as proof of the request: for example see the VirtualDJ support forum for cancellation guidance VirtualDJ forum.

What happens when you cancel

Access and licensing

Canceling a subscription stops future renewals but does not necessarily remove access immediately.

You usually retain paid access until the end of the already paid period unless otherwise stated in your account.

Auto‑renewal and timing

Disabling auto‑renewal prevents the next billing cycle; it does not retroactively refund charges for the current period.

Timing can vary by store: web purchases are managed by Atomix, while App Store/Google Play follow their billing cycle rules.

Data and account

Your VirtualDJ account, settings, and saved licenses typically remain active after cancellation unless you request deletion.

Export or save any configuration or content you need before requesting account removal.

Will I get a refund?

Standard refund policy

VirtualDJ's EULA states that activated software purchased online or via in‑app is non‑refundable once opened or activated.

Online purchases that are "opened" are generally considered non‑refundable unless otherwise stated.

Defective software exception

• Refunds or remedies may be provided if Atomix Technical Support confirms the software is defective.
• Defect findings are handled case‑by‑case and require support verification per the EULA VirtualDJ EULA.

How to request a review

• Collect order number, activation code, screenshots, and a clear description of the defect.
• Open a support ticket with Atomix/VirtualDJ and reference your purchase; retain ticket IDs and correspondence.

Virtualdj plans and pricing

Plan table

Price notes

Prices are estimated from USD list prices using an approximate exchange rate and adding GST; VirtualDJ does not publish NZD pricing publicly.

Actual checkout amounts may vary depending on currency conversion, taxes, and payment processor rounding.

Your consumer rights in New Zealand

Cooling‑off and digital goods

Under New Zealand law, digital services do not automatically entitle consumers to a 14‑day cooling‑off once delivery/access begins.

VirtualDJ's "no refund for opened/activated software" policy is generally consistent with that position.

Faulty or defective software

Consumers are entitled to remedies if software is faulty or does not match the description under NZ consumer law.

If the software is defective, you can request remedies such as repair, replacement, or refund depending on the issue.

Customer experiences

Positive feedback

Many users praise VirtualDJ for its feature set, video integration, streaming and stems support, and flexible interface.

Positive reviews highlight value for hobbyists and advanced features for video and streaming DJs.

Common complaints

Negative reviews commonly report buggy performance, slow or unresponsive technical support, and activation or refund issues.

Some users report problems receiving activation credentials, long support delays, or difficulty cancelling subscriptions via certain channels.

Documentation checklist

Before you cancel

• Account email and username used to purchase VirtualDJ.
• Order number, purchase receipt or invoice, and date of purchase.
• Subscription type and billing method (web, Apple App Store, Google Play).

If requesting a refund or support review

• Activation codes or license keys and screenshots of errors or defects.
• Support ticket numbers, correspondence, and any response timestamps.
• Proof of cancellation attempt (screenshots of account settings or store subscription pages).

Common mistakes

Canceling in the wrong place

A frequent error is trying to cancel a purchase through VirtualDJ when the subscription was bought via Apple or Google.

If purchased through App Store/Google Play, cancellation must be done in the respective store subscription settings, not the VirtualDJ web account.

Assuming automatic refunds

Users sometimes assume cancelling will trigger a refund; that is not the case for activated purchases unless a defect is confirmed.

Always check EULA and contact support with documented evidence if you believe a refund is warranted due to fault.

Comparative recap

Quick comparison

Takeaways

Cancel in the place you purchased. Keep documentation and raise defects promptly with support if you seek a remedy.

Store purchases follow store rules; web purchases are handled by Atomix/VirtualDJ directly.

After cancelling

Next steps

• Save confirmation of cancellation and any ticket IDs or emails from VirtualDJ or the store.
• Keep local copies of settings or content you want to preserve before access lapses.

Where to get help

• VirtualDJ EULA and terms: https://www.virtualdj.com/EULA/
• VirtualDJ support forum and cancellation discussion: support forum
• Customer reviews and community feedback: Trustpilot

Address

Local distributor

Atomix Distribution New Zealand Limited

229 Archers Road, Glenfield, Auckland, New Zealand

Additional notes

This address is the locally registered office for Atomix Distribution New Zealand Limited; use official support channels for cancellations and refund requests.

Retain postal or electronic proof if you send any formal correspondence to this address.