Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Xero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Xero: Easy Method
What is Xero
Overview
Xero is cloud-based accounting software designed for small and medium businesses to manage invoicing, bank reconciliation, payroll and reporting.
It is subscription-based and accessible via web browsers and mobile apps, with integrations to add-ons and bank feeds.
How people use Xero in NZ
Users in New Zealand commonly use Xero for GST filing, payroll for employees, and bank feed reconciliation.
Xero offers multiple plans for different business sizes and needs, billed monthly in NZD (excl. GST).
How to cancel Xero
Cancelling a web (My Xero / Xero Central) subscription
- Sign in to your My Xero account or visit Xero Central.
- Locate the subscription or billing section and select the cancellation option; you must give one month's notice.
- You will remain active and be billed for the notice period; there is no immediate stop when cancelling via the web.
Cancelling subscriptions bought through app stores
- Apple App Store: Cancel through your Apple account's subscription settings - not via Xero. See Apple Support for guidance.
- Google Play: Cancel in the Google Play app under Subscriptions; Xero cannot cancel Google Play purchases for you.
What happens when you cancel
Access and billing
If you cancel a web subscription, you remain subscribed during the one-month notice period and will be charged for that period.
There is no immediate cancellation option for web subscriptions; billing continues through the notice period.
Data retention and archiving
Xero may archive or restrict access to your organisation's data after the subscription ends.
It is prudent to export backups of essential reports and ledgers before the cancellation takes effect.
Will I get a refund?
Xero's stated refund policy
Xero's Terms of Use state there is no refund due if you terminate your subscription, including during the notice period.
Refunds for unused portions of a subscription are explicitly disallowed in Xero's terms.
Exceptions and consumer law
- Consumer rights under the New Zealand Consumer Guarantees Act (CGA) may apply if the service is faulty or misrepresented.
- Voluntary cancellations for change of mind are not an automatic statutory refund right for digital subscriptions.
- There is no evidence of a statutory 14-day cooling-off refund right for Xero digital subscriptions in New Zealand.
Xero plans and pricing
Current plans (NZD, excl. GST)
| Plan | Price | Period | Features |
|---|---|---|---|
| Ignite | NZ$35.00 | Monthly | Accounting basics - send quotes and up to 20 invoices, enter up to 5 bills, reconcile bank transactions, track and file GST returns |
| Grow | NZ$75.00 | Monthly | For self-employed and growing businesses - includes payroll (1 person + NZ$5 per additional), expenses and mileage tracking, bank reconciliation, quotes, invoices, bills |
| Comprehensive | NZ$99.00 | Monthly | Businesses with employees - payroll up to 5 people, Hubdoc capture, multi-currency, Analytics Plus, expenses and mileage tracking |
| Ultimate | NZ$113.00 | Monthly | Advanced plan - payroll up to 10 people (+NZ$1 per additional), projects tracking for up to 10 users (+NZ$7 per additional), Analytics Plus forecasting, multi-currency and full accounting tools |
Notes on pricing
Prices shown are in NZD excluding GST and reflect the post-12 Sep 2024 plan structure transition.
These prices are current as of early 2026; check Xero for the latest information.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, consumers have remedies if a product or service fails to meet guarantees such as acceptable quality and fitness for purpose.
Remedies can include repair, replacement or refund where a service is faulty or misrepresented.
How CGA relates to subscriptions
- Voluntary cancellation (change of mind) does not automatically entitle you to a refund for digital subscriptions.
- "No refunds" policies cannot lawfully eliminate CGA rights where the service is defective.
- If you believe Xero's service is faulty, contact Xero and consider consumer advice or dispute resolution options.
Customer experiences
Positive feedback
Many users praise Xero for an intuitive interface, reliable bank feeds, strong reporting, and good integrations with add-ons.
Review sites note responsive and knowledgeable customer support in numerous cases.
Negative feedback
Complaints often concern cancellation friction, being charged during notice periods, or difficulty contacting support to resolve billing issues.
Other criticisms include confusing pricing changes, perceived hidden fees, and occasional onboarding challenges with integrations like Stripe.
Documentation checklist
Before you cancel
- Export key financial reports (P&L, balance sheet) and GST returns.
- Download payroll records, employee details and pay history if applicable.
- Save copies of invoices, bills and bank reconciliation reports you may need for audits.
What to keep for disputes
- Subscription invoices and billing statements showing charges during the notice period.
- Copies of cancellation confirmation emails or screenshots from My Xero or Xero Central.
- Correspondence with Xero support, Apple or Google Play if your subscription was via an app store.
Common mistakes
Assuming instant termination
Many users expect immediate cancellation when ending a web subscription; however, Xero requires one month's notice and continues billing during that period.
Plan ahead to avoid unexpected charges or overlap with a new provider.
Trying to cancel App Store/Google Play subscriptions through Xero
Subscriptions made via Apple or Google cannot be cancelled on Xero's website - they must be cancelled in the respective app store account.
Contacting Xero support will not cancel an App Store or Google Play subscription for you.
Comparative recap
At-a-glance comparison
| Item | Web subscription (My Xero / Xero Central) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Cancel in My Xero or Xero Central | Cancel via your Apple account subscriptions | Cancel via Google Play app → Subscriptions |
| Notice required | One month's notice (billing continues) | Subject to Apple's subscription rules | Subject to Google Play's subscription rules |
| Immediate cancellation | No - remains active during notice period | Managed by Apple; immediate options depend on Apple policy | Managed by Google; immediate options depend on Google policy |
| Refunds | Xero's terms: no refunds on cancellation; CGA exceptions for faulty service may apply | Refunds handled by Apple per their policy | Refunds handled by Google per their policy |
| Where to resolve billing | Xero billing support | Apple Support (link) | Google Play support via the Google Play app |
| Data after cancellation | Xero may archive data; export before cancellation | Xero account data retention same; subscription billing handled by Apple | Xero account data retention same; subscription billing handled by Google |
Key takeaway
Manage cancellations in the platform where you purchased the subscription and export your data beforehand to avoid surprises.
For billing disputes, retain invoices and support correspondence for resolution or formal complaints.
After cancelling
Practical next steps
- Export and securely store your financial reports, payroll and invoices before access is limited.
- Check your bank or card statements for charges during the notice period and keep records.
- If you need access after cancellation, contact Xero support to discuss archival or reactivation options.
Helpful links
- Xero Terms: Xero Terms of Use
- Xero NZ information: Xero New Zealand
- Apple subscription help: Apple Support - Manage subscriptions
- General consumer refunds guidance: Consumer refunds and returns (NZ)
Address
Registered office
19‑23 Taranaki Street, Te Aro, Wellington 6011, New Zealand
Notes
This is the registered postal address for Xero (NZ) Limited per Companies Office records.
If you need to correspond by post, use the address above and include your organisation details and support case references.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.