Cancel ZERO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zero: Easy Method
What is Zero
Overview
Zero is a New Zealand-based digital service provider operated by Zeronet Limited, offering online accounts and subscription services to customers in New Zealand.
Core services
Services typically include account-based access, recurring billing and online support channels. The company maintains a physical office in Auckland for formal correspondence.
How to cancel Zero
Online cancellation steps
- Log in to your Zero account on the official site and go to Account or Subscription settings.
- Locate the cancellation option or request a cancellation via the support or help centre.
- Provide your account email, username and reason for cancellation when prompted.
- Confirm the cancellation and keep any confirmation number or email for your records.
Contacting support and written requests
- If you cannot cancel online, open a support ticket or contact Zero’s support channel and request cancellation; include account details and a clear instruction to stop auto-renewal.
- For formal written requests, send a letter to the company address (see Address section). Include full account details and keep a copy.
What happens when you cancel
Access and billing
After cancellation, access may continue until the end of the current paid period unless otherwise stated in the terms. Auto-renewal should be disabled on cancellation.
Data and account handling
Zero may retain account data for a period specified in its policies. You should export any personal data, files or invoices before cancellation if you want to keep them.
Will I get a refund?
Standard refund policy
Refund entitlement depends on Zero’s terms and the specific plan you purchased. Many subscription services do not automatically refund unused time unless the provider’s terms allow it.
Exceptions and how to request
- Possible exceptions include service faults, billing errors or breaches of contract; these may entitle you to a refund or remedy under New Zealand consumer law.
- To request a refund, contact support with your invoice, account details and the reason for the request. Keep records of all communications.
Zero plans and pricing
Pricing overview
Plan names, features and exact pricing for Zero can vary over time and by offer. Confirm current prices in your account or on the official product pages.
How to change or review plans
Change or review your plan in Account or Billing settings. Upgrades, downgrades and billing adjustments may be applied immediately or at the next billing cycle depending on terms.
| Plan | Price (NZD) | Billing period | Key features |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Enterprise | Varies | Varies | Varies |
Your consumer rights in New Zealand
Key laws that protect you
Consumers in New Zealand are protected by the Consumer Guarantees Act and the Fair Trading Act. These laws cover services that are not provided with reasonable care and skill or as described.
How to exercise your rights
- If the service is faulty or misrepresented, you can request remedies including repair, replacement, cancellation or refund.
- For disputes you can contact Zero’s support first, then escalate to Consumer NZ or the Commerce Commission if needed. Keep records of all communications and evidence.
Customer experiences
Positive feedback
Some customers report smooth account setup, useful features and responsive online support when managing subscriptions and billing.
Common complaints
Other users experience delays in receiving cancellation confirmations, billing confusion or difficulty locating the appropriate support channel. Results vary by case.
Documentation checklist
Before you cancel
- Account email and username
- Latest invoice or billing date
- Payment method details and transaction IDs
What to have ready when contacting support
- Support ticket numbers or previous correspondence
- Copies of any service-related error messages or screenshots
- Clear statement requesting cancellation and any refund sought
Common mistakes
Missing required details
Customers sometimes fail to include account identifiers or invoice numbers in their cancellation request, delaying processing. Always include clear account details.
Assuming automatic refunds or immediate termination
Assuming you will receive a refund or that access stops immediately can cause surprises. Check billing dates and terms, and request written confirmation of next steps.
Comparative recap
Quick comparison
This table offers a brief side-by-side look at key cancellation and support attributes for Zero and a typical competitor.
Choosing an alternative
Consider ease of cancellation, transparency of pricing and available support channels when comparing providers. Keep data export options in mind.
| Feature | Zero | Typical competitor |
|---|---|---|
| Ease of cancellation | Online support channel / support ticket | Web + phone support commonly available |
| Pricing transparency | Varies | Varies |
| Refund approach | Per terms; exceptions for faults | Often per terms; may offer pro-rata refunds |
| Data export | Available via account tools or request | Varies by provider |
After cancelling
Follow-up steps
- Save your cancellation confirmation and any reference number.
- Check bank statements for any unexpected charges and dispute with your bank if necessary.
- Export and backup any data you need before final account closure.
Useful links
For help with consumer issues and escalation, see these New Zealand resources:
Address
Company address
Zeronet Limited, 179A Hendon Avenue, Owairaka, Auckland 1025, New Zealand.
Notes on written requests
There is no separate postal address listed for cancellations; use the physical address above for formal letters. Include full account details and keep a copy of any posted correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.