Cancel Function Of Beauty: Easy Method

What is Function Of Beauty

Overview

Function Of Beauty is a company that sells customised haircare products, including personalised shampoos, conditioners and treatments created from a quiz-driven formulation process.

The products are typically sold as one-off purchases or subscription orders that deliver on a recurring schedule set by the customer.

How their service works

Customers complete an online quiz to select goals, scent and appearance, producing a bespoke formula that is mixed per order.

Because each item is customised, Function Of Beauty treats processed orders as made-to-order and limits returns and refunds accordingly.

How to cancel Function Of Beauty

Cancel via website (recommended)

• Log in to your account at functionofbeauty.com.
• Go to "My Subscriptions" and choose "Cancel Subscription".
• Note: Cancellation through your account applies to the next scheduled delivery only; orders already processed or billed cannot be cancelled or refunded.

Cancel via email or support

• Email [email protected] with your account details and order number to request cancellation or assistance.
• You can also request a one-time reformulation for satisfaction issues within 60 days, but this is not a refund.
• If you purchased through the App Store or Google Play, you should check platform purchase terms - Function Of Beauty provides no specific App Store/Play cancellation policy.

What happens when you cancel

Effect on upcoming deliveries

Cancelling via your account will stop future renewals and apply to the next scheduled delivery only.

If an order has already been processed or billed before you cancel, that order will not be stopped or refunded.

Account, confirmations and data

You should receive a cancellation confirmation email; keep it for your records in case of disputes.

Your account and purchase history remain accessible unless you delete your account; any saved preferences may be retained by the company.

Will I get a refund?

Standard refund policy

Function Of Beauty states that all orders are non-refundable once processed because products are customised.

Therefore change-of-mind refund requests for processed subscription orders are generally not accepted.

Exceptions and remedies

• If your customised product is faulty, wrong, or defective, refunds for those items can be issued and take about 7 - 10 business days to process.
• If your product does not meet expectations, you may request a one-time reformulation within 60 days under the "You x Function" policy; this is a replacement/formulation, not a refund.
• Keep photos, order numbers and correspondence to support any defect claim or reformulation request.

Function Of Beauty plans and pricing

Third‑party NZ reseller prices

Official pricing note

No official New Zealand dollar subscription or plan pricing from Function Of Beauty was located.

If you are in New Zealand, expect US-based pricing or third-party reseller pricing to apply, and check local sellers for one-off items.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA you have the right to remedies (repair, replace or refund) if goods are faulty, not of acceptable quality, not as described, or not fit for purpose.

These statutory rights cannot be overridden by a retailer's "no refunds" sign or policy.

Change-of-mind and retailer policies

• There is no legal right to a refund for change of mind in NZ; retailers may offer returns but are not required to do so.
• Any "no refunds" statements cannot lawfully deny CGA rights and may be misleading.
• See official guidance at consumer.org.nz.

Customer experiences

Positive feedback

• Many customers praise the quiz experience, variety of scents and colours, and find the formula effective.
• Some reviews note quick shipping and a high-quality product for initial purchases.

Negative feedback

• Numerous complaints describe difficulty cancelling subscriptions, unexpected charges, or subscriptions being reactivated after cancellation.
• Customers frequently report slow or unhelpful customer service, sent products despite cancellation, and frustration leading to bank chargebacks.
• There are also criticisms about pricing - smaller quantities at higher cost and undocumented price changes.

Documentation checklist

Before you contact support

• Account email and full name used for the order.
• Order number(s) and dates of purchase or renewal.
• Screenshot of your subscription page showing status, and any cancellation attempts.

If you need to make a defect or billing claim

• Photos of damaged, wrong or defective items.
• Copies of confirmation and cancellation emails, and any chat transcripts.
• Bank or card statements (redact unrelated transactions) if disputing charges.

Common mistakes

Missing the cancellation window

Many customers assume cancelling anytime stops the next order; in reality, cancellation applies only to the next scheduled delivery and must occur before the order is processed.

If an order is already processed or billed, it cannot be cancelled or refunded as per company policy.

Relying solely on platform cancellations

Purchases through the App Store or Google Play may be governed by those platforms' terms; Function Of Beauty provides no specific guidance for these channels.

Assuming app-platform cancellation automatically informs Function Of Beauty can lead to unexpected charges - always verify with Function Of Beauty support too.

Comparative recap

Quick comparison table

Key takeaways

• Cancel via your Function Of Beauty account before the next billing/processing date to stop future deliveries.
• Processed customised orders are generally non-refundable; contact support promptly for defects or reformulation within 60 days.

After cancelling

What to monitor

Watch for a cancellation confirmation email and verify that future renewals are not charged to your card.

Check your subscription page for "Cancelled" or "Inactive" status and save screenshots.

Further actions and links

• Function Of Beauty FAQ: functionofbeauty.com/pages/faq
• Terms and conditions: functionofbeauty.com/pages/terms-conditions
• NZ consumer guidance on returns and refunds: consumer.org.nz
• Legal notes on refund policies in NZ: sprintlaw.co.nz

Address

Corporate mail

Function Of Beauty corporate mailing address (US):

166 Crosby Street, 10th Floor, New York, NY 10012, United States

Sending from New Zealand

If you prefer to send a letter from NZ, use your local postal service and include tracking. There is no separate NZ office listed.

However, cancelling via your online account or emailing [email protected] is usually faster and recommended.