Cancel Chatbooks: Easy Method

What is Chatbooks

Service overview

Chatbooks is a photo book service that helps customers create and print photo books and other photo products from mobile apps and the web.

How it operates

Orders placed on the web or in the app are sent to print for production. Subscriptions deliver credits or book prints on a recurring basis until the user cancels.

How to cancel Chatbooks

Cancel a web order (before contacting support)

• Check your order status immediately in your Chatbooks account on the website.
• If the order shows as "processing" or "submitted to print", note that web orders are sent to the printer immediately and cannot be cancelled or edited.

Cancel an in-app subscription or book

• Open the Chatbooks app (iOS or Android) and go to your account/subscriptions area to cancel future recurring deliveries.
• Note: you cannot cancel a book once it has been sent to print; cancelling the subscription stops future credits but does not void pending print jobs.

Contact New Zealand support

• If you need help, contact Chatbooks support via in‑app chat or email with your order number and details.
• Include order number, email used, and timestamps to speed up any review; cancellations of pending orders are not guaranteed if already processed.

What happens when you cancel

Access to products and orders

Cancelling a subscription stops future recurring shipments or credits, but any individual book already sent to print will still be produced and shipped.

Renewal and future billing

Subscriptions remain active until you cancel them. After cancellation, no further recurring charges should occur, though outstanding or already‑submitted print jobs remain chargeable.

Account and data

Your account, photos and order history remain in the app unless you delete your account. Cancelling does not automatically remove stored content.

Will I get a refund?

General refund approach

Chatbooks generally issues account credits rather than cash refunds for returns or subscription disputes.

Exceptions and expiry rules

• Expired credits are non‑refundable. Credits have a stated expiry (noted as a 13‑month expiry in policy summaries).
• After cancellation there is a limited window to use remaining credits (examples referenced a 90‑day period); expired or unused credits are typically not refundable.
• Claims of a legacy "lifetime refund" policy have been reported on review sites but are not confirmed as currently applicable in New Zealand.

Chatbooks plans and pricing

Overview of known NZ costs

Shipping for non‑subscription New Zealand orders is shown below where available.

Pricing notes

Subscription prices in NZ dollars were not explicitly listed in available data. Subscription pricing may display in USD or vary by app store.

Your consumer rights in New Zealand

Consumer Guarantees Act basics

Under New Zealand law, the Consumer Guarantees Act gives buyers remedies if goods are faulty, not as described, or delayed indefinitely.

Remedies for non-delivery or faults

If Chatbooks fails to deliver goods, or delivers faulty items, you may be entitled to a repair, replacement or full refund under local consumer law.

How to apply these rights

• Document the issue and contact Chatbooks support first with evidence and dates.
• If unresolved, you can escalate via New Zealand consumer protection channels or dispute payment with your card provider where appropriate.

Customer experiences

Positive feedback

• Many customers praise the quality of hardcover books and ease of creation, and some report reliable customer service.

Negative feedback

• Common complaints include delivery delays, missing items (especially mini books), sharp subscription price increases, removal of customization options, and unclear credit usage or refunds.
• Several review summaries indicate growing negative feedback and declining satisfaction over time.

Documentation checklist

What to prepare before contacting support

• Order number(s) and approximate order date(s).
• Email address used for the Chatbooks account and the app platform (iOS/Android) if applicable.
• Screenshots of order status, receipts, or subscription pages showing charges.
• Photos of any faulty products or proof of non‑delivery where relevant.

Additional helpful items

• Payment method details (last 4 digits of card) for billing queries.
• A clear statement of the remedy you seek (credit, replacement, or refund under NZ law).

Common mistakes

Assuming you can cancel any submitted order

Many users expect to cancel after ordering on the web, but orders are sent to the printer immediately and cannot be cancelled or edited once submitted.

Expecting cash refunds for credits

Users sometimes assume unused or expired credits will be returned as cash. Chatbooks commonly issues credits and treats expired credits as non‑refundable.

Forgetting to cancel subscriptions

Some customers forget to cancel recurring subscriptions in the app or store, leading to unexpected charges; check both the Chatbooks app and your app store subscription settings.

Comparative recap

Quick comparison

The table below summarizes cancellation and refund outcomes by platform and support path.

Summary table

After cancelling

What to expect next

After you cancel a subscription, monitor your account and email for confirmation and any remaining credits or pending shipments information.

Where to get more help

• Chatbooks Help Center: Chatbooks Help Center
• Contact support via the Chatbooks app in‑app chat or by email through the Help Center contact options.

Address

Mailing address (headquarters)

Chatbooks, Inc. Attn: Customer Service

4100 N Chapel Ridge Rd, Lehi, UT 84048, United States

International contact note

There is no specific New Zealand postal address listed for cancellations. Use in‑app chat or email for fastest response and include the documentation checklist items.