Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chrisco service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chrisco: Complete Guide
What is Chrisco
Overview
Chrisco is a New Zealand company that sells seasonal hampers and a payment plan for spreading costs over time.
It operates mainly via web and catalogue channels rather than a dedicated app store presence.
How Chrisco operates
Customers typically place orders online or by catalogue and pay using instalment-style plans or one-off payments.
Terms and conditions govern cancellations, refunds and statutory rights in New Zealand.
How to cancel Chrisco
Online cancellation (recommended)
- Cancel orders at any time prior to delivery through the Chrisco website according to their Terms & Conditions.
- If you cancel within 21 days of order confirmation (the Cooling-Off Period), there is no cancellation fee.
- After 21 days, a cancellation fee of up to 20% of the amount paid may apply, capped at $250.
- Mastercard payments may incur an additional $20 fee per card, with a maximum of $120 per quarter.
Mail cancellation and other routes
- Chrisco accepts cancellations by post using Freepost or the Reply Paid number directed to their PO Box (see Address section below).
- Include order details, full name, contact phone and reason for cancellation when mailing to ensure processing.
- There is no separate App Store or Google Play cancellation policy located; web/catalogue terms apply.
What happens when you cancel
Order and delivery status
Cancellation before delivery prevents the order from being shipped and stops further processing where possible.
If delivery has already occurred, return and refund processes apply under Chrisco’s terms and consumer law.
Account records and future orders
Chrisco retains records of cancelled orders for administration and accounting purposes.
Cancelling an order does not necessarily block you from placing future orders under the same account.
Will I get a refund?
Standard refund rules
- Payments are refundable if cancelled within the 21-day Cooling-Off Period with no fee charged.
- After 21 days, refunds may be reduced by a cancellation fee of up to 20%, capped at $250.
- Mastercard cancellations may also include a $20 fee per card (capped at $120 per quarter).
Refund method and special cases
- Refunds are returned only to the original payment method: Direct Debit → original bank account; Credit Card → original card; Automatic Payment → verified bank account.
- HeadStart plan payments are fully refundable unless converted into an order; if not confirmed, they remain refundable even after delivery upon return of goods.
- Chrisco’s terms do not set out a separate statutory 14‑day model; statutory consumer guarantees under NZ law still apply.
Chrisco plans and pricing
Plan overview
The table below summarises observable plan and pricing elements from Chrisco’s published terms.
Where specific amounts are not available in the verified data, a clear note is used instead.
| Plan / Item | Cancellation fee (within 21 days) | Cancellation fee (after 21 days) | Other fees | Refund rules |
|---|---|---|---|---|
| Standard order | No fee | Up to 20% of amount paid (capped at $250) | Mastercard: $20 per card (max $120 per quarter) | Refunds to original payment method |
| HeadStart Plan payments | No fee (if not converted) | Refundable unless converted into an order | Varies | Fully refundable unless converted into order |
Your consumer rights in New Zealand
Statutory protections
Consumers in New Zealand are protected by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
Those statutory rights cannot be excluded by contract and remain available to customers.
Enforcement history and implications
In 2012 Chrisco was fined NZD 175,000 for misleading customers about cancellation rights and refunded affected customers.
The company revised its cancellation policy (including the 20% cap and $250 limit) following enforcement by the Commerce Commission.
Customer experiences
Positive feedback
Some customers appreciate spreading payments across the year and avoiding a large one-off Christmas expense.
Local listings and some reviews cite helpful customer service and convenience as benefits.
Negative feedback
Many users report poor value for money, describing hampers as overpriced or containing basic items.
Consumer groups and online posts note concerns about fees and targeting of financially vulnerable customers.
Documentation checklist
What to include when cancelling
- Order number and date of confirmation.
- Full name, billing address and contact phone or email.
- Payment method and last 4 digits of the card or bank account reference (if relevant).
- Written statement requesting cancellation and, if applicable, return instructions.
Supporting documents to keep
- Copies or screenshots of order confirmation and payment receipts.
- Any correspondence with Chrisco (emails, chat transcripts, posted letters).
- Proof of postage or delivery if returning goods by mail.
Common mistakes
Missing cancellation deadlines
Many customers assume they can cancel without fee at any time; the key deadline is the 21-day Cooling-Off Period.
Failing to cancel within that window may lead to the 20% fee (capped) and additional card charges.
Poor documentation and proof
Not keeping order confirmations, payment receipts or proof of posted cancellations makes disputes harder to resolve.
Always retain written records and proof of sending when cancelling by mail.
Comparative recap
Quick comparison
The table below gives a compact view of core cancellation and refund points to compare at a glance.
This is a summary and does not replace Chrisco’s full Terms & Conditions or statutory law.
| Feature | Within 21 days | After 21 days | Refund destination |
|---|---|---|---|
| Cancellation fee | No fee | Up to 20% (capped at $250) | Original payment method |
| Card charges | None noted | Mastercard: $20 per card (max $120 per quarter) | Original card/account |
| HeadStart payments | Refundable if not converted | Refundable unless converted into order | Original payment method |
After cancelling
Next steps for returned goods
If goods were delivered, follow Chrisco’s return instructions and keep proof of postage for any returns.
Expect refunds to be processed back to the original payment method; processing times can vary by bank or card issuer.
Where to get help and more information
Read Chrisco’s Terms & Conditions for full details: Chrisco Terms & Conditions.
For general consumer guidance, see Consumer NZ and the Commerce Commission pages linked below.
Address
Mail cancellations
Chrisco
Freepost 140717, PO Box 100688, North Shore Mail Centre, Auckland 0745, New Zealand
Useful links
Similar cancellation services
FAQ
Avertisment important privind limitările serviciului
În interesul transparenței și prevenirii, este esențial să reamintim limitările inerente oricărui serviciu de trimitere dematerializată, chiar și marcat temporal, urmărit și certificat. Garanțiile se referă la trimitere și dovada tehnică, dar niciodată la comportamentul, diligența sau deciziile destinatarului.
Vă rugăm să rețineți, Postclic nu poate:
- garanta că destinatarul primește, deschide sau ia cunoștință de e-mailul dvs.
- garanta că destinatarul procesează, acceptă sau execută solicitarea dvs.
- garanta acuratețea sau completitudinea conținutului scris de utilizator.
- garanta validitatea unei adrese incorecte sau învechite.
- împiedica destinatarul să conteste scopul juridic al corespondenței.